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    Bordeaux House Apartments

    Bordeaux House Apartments

    (25 reviews)

    Hey,it's the Rottas and we moved in 5 years ago. It's a beautiful and safe place to live with a…read morefamily. The ladies in the office are nice and professional and the maintenance crew is THE best. We'll definitely miss the clean environment and the pools. Thanks,Bordeaux!

    This experience has been incredibly unprofessional and deeply frustrating, especially considering…read morethat we never even moved into the property. We applied over a week ago and made consistent, good-faith efforts to stay in communication to ensure that all information was received correctly. The application process itself is somewhat flawed, as certain fields can be cut off upon submission, which we proactively tried to clarify. Initially, we worked with Judith, who was kind, understanding, and aware that we were under a time constraint. At that point, our application was nearly complete and progressing well; the only remaining item was my boyfriend's rental verification. Unfortunately, when Judith was unavailable, we were redirected to Theresa, the property manager, and the situation deteriorated significantly. Theresa spoke to my boyfriend in a hostile and accusatory manner, questioned why he was moving, and accused him of falsifying information on the application. She issued an abrupt ultimatum, stating that if his current landlord did not respond the same day, our applications would be denied. She further claimed that she had not received any verification documents and accused us of lying and wasting her time. At one point, she stated that the application indicated my boyfriend still lived in Bakersfield, which is categorically untrue. His landlord was hospitalized and without her phone at the time--an explanation Theresa dismissed outright, accusing him of fabricating stories. I called to seek clarification, genuinely believing there must have been some misunderstanding, as every staff member we had interacted with prior to Theresa had been courteous and helpful. Upon answering, Theresa opened the conversation with, "What do you need?" in a dismissive and hostile tone. When I calmly asked why we were suddenly being told documents were missing and that we were now at risk of denial, she again accused us of lying. I then asked--sincerely--why she was being so rude to us, as we had done everything requested and had not been treated this way before. This escalated the situation further. Theresa raised her voice and abruptly stated that our applications were denied because we were "too persistent," accused us of yelling and calling her names (which did not occur), claimed we had bad credit, and then hung up the phone. These statements are false. We have solid credit, earn well over three times the required rent, received positive references from both employers and previous rental companies, and even had a co-signer prepared if needed. There was no reasonable or factual basis for this denial. Given the aggressive behavior, false accusations, and sudden denial following repeated claims that we were lying, I feel we were treated unfairly and unprofessionally. I intend to file a complaint with the Fair Housing Act, as this interaction raises serious concerns about discrimination and misconduct. I sincerely hope this property considers replacing its management with someone capable of communicating professionally and respectfully, even under pressure.

    Merrill & Associates Real Estate - Owner Broker Cassandra Merrill

    Merrill & Associates Real Estate

    (49 reviews)

    Cassandra and Shonda are a fabulous team…read more When I decided to sell my home, I appreciated how Cassandra asked insightful questions to clarify my needs and provided helpful pointers to prepare the property for sale. Even when we encountered a complex issue with the septic system, Cassandra's help in finding an expert to implement a solution was invaluable. Once the solution was implemented, the team went to work guiding me through the process and paperwork to list my home (made those tasks so easy.) They kept in constant contact updating me with each viewing and in just four days after listing my home was sold. Cassandra and Shonda's market expertise, attention to detail, guidance, and frequent communication made all the difference throughout this process. I highly recommend Merrill & Associates!

    Cassandra Merrill provided a highly professional real estate service, while also bringing a true…read moreempathetic approach to service. My circumstances involved selling the home of my recently deceased sister while I did not live in California. Cassandra took control of the situation offering practical suggestions on how to dispose of my sister's furniture, making sure the home was in tip top condition to sell, and assisting me through the very confusing process of selling a property in California. Her commission structure is extremely competitive, her plan for marketing the property was thorough, and she communicated weekly on the progress of the sale. The house was listed in December (not a great time) and was sold in May. While she is definitely someone you would want to work with to sell your property, more importantly, she is someone you would want as a friend. I highly recommend her to anyone interested in selling a property.

    Linda Jensen - realestatesvcs - Updated August 2026

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