Very unprofessional. We walked into this business early on a Friday. We were in need of help getting a pool pump installed, plus some plumbing re-worked. We gave Dani photos of the current plmbing. We were told someone would contact us that day or on Monday. By late Monday, we hadn't heard from them so called. We were then told it would be Tuesday for sure. Wednesday - nothing. I then sent an email asking if they were going to help or if we should look elsewhere. When we initially met with them on Friday, they asked for our credit card info for their file so they could bill for the service call. I gave it to them.
So Wednesday, I received a reply to my email stating they are just too busy to take on another maintenance call, but hoped we would "give them an opportunity to help with your water sanitation needs in the future". I then asked them to remove my credit card from their file, which they did.
It was extremely unprofessional for this company to leave us hanging for several days, waiting for a call. They had our cc number which makes one believe you won't be ignored. Obviously we were wrong. We will not call them again, for anything. read more