I booked a date for our piano move, but David requested the day before because then it would be "on their way." This would only work for us if the piano arrived before 4:30pm on the new date. David assured me that would be absolutely no problem. I followed up in writing to confirm the date and that he'd call the day before with exact time windows, but that the piano would be dropped off before 4:30pm. David thanked me for confirming and said he would "call both locations the day before with your time windows". I understood this to mean the piano would arrive before 4:30pm, but that he would call with the exact window the day before. David did not call. When I called him the day before, he said the piano would be dropped off in Brooklyn by 3:30....my piano was supposed to be going over 2.5 hours (over 140 miles) from Brooklyn. He assumed I was someone else based on my NY cell number. He then said it'd arrive between 5-7pm. I asked him to accommodate before 4:30pm as per our prior agreement and he said no. There was a big snow storm, so I understand that sometimes things need to be shifted, but I was surprised he didn't even acknowledge our agreement. Pick up: Our time window was 8-10am, but I was told to expect them closer to 8 since we were the first stop. The movers arrived at 9:15 and were professional and respectful. I was glad that I brought my checkbook as a backup because David failed to inform me of the 4% credit card fee, which the movers informed me of. I verified the piano would be delivered between 5-7pm and they said no way. They booked an elevator in brooklyn at 3 (So I guess there was no intention to honor our 4:30pm agreement). They told me it'd be closer to 8pm, they'd call when they left Brooklyn and that if it was too late our drop off was "only 45 minutes away" so he could "drive it over first thing in the morning" Delivery: After receiving no calls, I finally got in touch with David at 6:27pm who told me our piano was still in Brooklyn and they'd bring it in the morning. My family at the drop off location confirmed a 9am-12pm delivery time the next day.The movers did not call by 11:45am the next day, so I called David to find out where the piano was and what time it would arrive. I also wanted to express that I understood the weather's impact, but that I was frustrated/concerned with all of the misinformation. My hope was that he would provide me with accurate information and "Sorry about the inconvenience. Rest assured that your piano is safe and will be delivered at this time" David became extremely aggressive and began to yell that he never agreed to honor any time agreement as he would have charged me more money, and that he'd go back into his tapes to prove it (I've since asked him to do this and he has ignored my emails). I was unable to get in more than a few words when David started to yell "YOU'RE GOING TO LISTEN TO ME TALK". I asked him to calm down as this was becoming a very high anxiety situation for me since he was holding my property, he mocked me. At this point, I notified David I was going to record the rest of our call because I was concerned for the safety of my property. He hung up and subsequently pushed my calls to voicemail. He instead texted me to stop calling him because he was driving (Texting though? Really?). I asked him to pull over and safely call his customer back and that I was concerned for my property's safety. He refused and his final reply was "I'm driving. I WILL CALL YOU WHEN IM LEAVING BALTIMORE" (Baltimore is 1.5hours from our drop off location). Eventually it arrived at my family's house 3 hours later. In short, David made a verbal agreement that was not honored. He did not call me the day before with the pick up/drop off times. He said my piano would be delivered to the wrong state. He told me we could pay by card, but neglected to inform me of a 4% fee. He said the piano would arrive by 7pm the same day and then by 12pm the next day. He told a story that was not true about my piano pick up while he was yelling at me (so he clearly didn't even know who he was talking to). He denied that I ever requested to have a specific time window (obviously I did or else I wouldn't have confirmed it in writing) and yelled that he would pull the tapes and prove it and now he won't. He Hung up on me while he was in possession of my piano. He yelled at me and mocked me on the phone. He angry texted (all caps) at me. What happened to the professional in "Professional piano movers"? I emailed David 2days ago to discuss this. His website boasts a "satisfaction guarantee" and while he was screaming at me he offered to pull the recorded tapes to "prove" I didn't ask for a specific delivery time. I have followed up with a second email. The movers itself were good so I really just wanted an apology, but given that my check was cashed yesterday and he has thus far ignored my emails, I do not expect to hear from David again. read more

Very unreliable, terrible service. They told me they would come move my piano on a Monday, but never told me what time. When I emailed to find out what time they would come, they told me it would have to be Tuesday, and that they would call Monday afternoon to confirm a time. After receiving no call on Monday, I then called and sent an email, neither of which were responded to, and (no surprise) no one showed up on Tuesday either. I then emailed asking if they were planning on coming sometime this week, as having thought they would move the piano on Monday, I had a bed scheduled to be delivered on Friday. They responded that they would not be able to come this week, because a lot of deliveries had piled up at the last minute, did not apologize, and told me to "let them know" if next week would work for me. Needless to say, I found another piano mover, so I can't comment on how well they actually do their job if they ever show up to do it, but this entire process was so frustrating, I would definitely not recommend it to anyone. read more

I highly recommend this company. Communication was continuous and up to the minute. They are efficient, professional and courteous.

I filled out a request for a quote online this morning and got a call almost immediately that they were in the area of where the piano was (in MD) and could bring it up to me (in PA) today if that wasn't too soon. In a few hours I had my piano (and another small piece my grandma talked them into bringing to me too). David and his partner were quick, thorough, and kind. All in all a great experience. read more

We had an old square grand piano that needed to be removed from our home in NJ. Professional Piano Movers had a great price, professional, courteous workers. I could not be more pleased. read more

Although the initial communication was good with a great rate, I got completely stood up with no return call or email even though I already had a confirmed move date. Then when Mr. Williams finally emailed again (5 days later), he offered no apology or explanation but seemed eager to reschedule me. Being that it was around Thanksgiving, I gave the benefit of the doubt and rescheduled. He was communicative at that time and confirmed a new date with me stating I would get a call the night before with my time slot but once again no call! I emailed and called leaving a voicemail but did not hear back. It was deja vu...so I quickly called back another company from my original research. They remembered me and scheduled me for the next day!!! They even communicated as they indicated they would. Thanks to them (Empire Piano Movers), everything finally worked out and they got my business. Meanwhile, I still haven't heard from Mr. Williams of Professional Piano Movers...not very professional if you ask me. read more

Quick email response to our request for a quote, and quoted price was cheaper than other piano movers. However, communication afterwards was not great. They never followed up to confirm delivery time after we confirmed a date - We had to call them the day before to get a time. They were running more than an hour late beyond their stated time range but never bothered to call...we had to call them when they didn't show up. Needless to say, we spent several hours wasting time by waiting for them, and someone at the delivery end (a non-profit organization) had to stay beyond closing hours so that the piano could be delivered. read more

David Williams likes to quote a low price and systematically jack the rate up for any and every little inconvenience he incurs during a move. Quoted me $1000 for a move from Burlington, NJ to Keene, NH. Jacked it up $200 for 4 extra steps (an upright piano was being moved), then jacked it up another $200 because the storage facility elevator was out of order the day of the move and his 3 workers had to carry down a trivial amount of furniture a few steps. THEN jacked it up another $300 because he couldn't deliver the piano and trivial amount of furniture at 10 PM at night in my quiet apartment complex on a weekday. His guys also gashed my furniture up during the move. Don't fall for a low quote from this guy. He ain't professional and you'll be lucky to only pay twice his quote to get extensively damaged furniture. Oh, almost forgot...he suggests you tip extraordinary sums to his workers...probably because he doesn't pay them much himself. STAY AWAY! read more