My mom ordered and received her hearing aid from this provider. After a month, one of her hearing aids was not turning on and I dropped it off at the provider which the provider sent back to the manufacturer for testing. They never called me back so I called back a month later asking for any update. They said the FEDEX lost the package and in the email they sent me, she said: we cannot assume any further responsibility for package misdirected by carrier. (It can happen during Holiday Time in December).. You may consider it a non-recoverable loss.. You may talk to FEDEX yourself.. My advice will be to order new hearing aid.. I filed a claim at FEDEX and the FEDEX reimbursed the provider $100 because this office did not insure the package. The manufacture has a $200 copay on lost and damage claim plus a $125 fitting charge. The office offers to apply FEDEX payment of $100 to the copay if we return to them to get a replacement hearing aid. I asked the insurance company to find me another provider but no response. To get to this situation, I made 4 calls to the provider, 4 calls to the nations hearing, and 2 calls to AETNA, then finally I filed a complaint with the state consumer protection agency. read more

Coming here for about twenty years. They do well by you. I have purchased Oticons and phonak .

Providing an update on this years later as I have received questions on if this was resolved as others have experienced this as well. We never received reimbursement for this - 4 years later. We engaged insurance who also received no response. read more

My elderly Father was a patient of Dr. Bahama Pathak, 1800 Town center Dr. Reston VA. He only had the visit where he received his hearing aid, so he was a very new patient. What happened to him at this clinic was completely unacceptable, unprofessional, upsetting, and frankly, very disturbing. He went in to simply ask the front desk what he should do since his hearing aid is not working as intended, should he make an appointment or if a quick check is enough. Instead of receiving guidance and professional care, he was met with disrespectful and inappropriate behavior by Dr's husband. As a family, we expect a certain level of compassion and professionalism specially when dealing with elderly patient, unfortunately, that was not the case here. My father felt threatened and was very sad for days after his visit to the office. I am keeping myself from writing the details because it was not pleasant. This level of arrogance and lack of basic respect, is absolutely unacceptable, we will not be returning. I am sharing this experience so others can make an informed decision. No one deserves to feel disrespected or uncomfortable in any medical setting. Keep yourself and your family away from being treated badly by this office. I am sending a letter to my father's Insurance Company with further details of his visit so they can guide their clients (other patients) away from this provider read more

I recently used Bhama for my hearing aids and had issues as well. None of the issues were with delivering the hearing aids but ... She is well beyond retirement and I found her very forgetful even while working on me. She would pick something up and then forget where she put it down, multiple times. Her materials for making an ear mold were old and unusable so I needed another appointment once she replaced her stock. After that episode she took my old hearing aid mold as an example to use with her provider. I never got it back and had to go to another provider to replace the old mold for a hearing aid that I was going to replace anyway. The office is outdated and laid out for multiple providers although she is the only audiologist. Rooms are used for storage and her examination room cluttered with old hearing aids and miscellaneous stuff. I could go on but enough said. I agree with the comments below. read more

I've been coming here for years. Very happy with the experience. As a musician sound pitch must be accurate and hearing aids make this a challenge. Bhama is patient and determined. You can usually get into see them on short notice and when I've had to send my aids back for repair they always try and expedite the shipping and processing which I appreciate. They carry the Oticon brand as well as others, and I've had the best luck with the Oticon series so far. I recommend this office often to friends. read more

Easy to deal with the staff, making an appointment and not waiting a long time to see you. Very friendly and though with your hearing aids; she wanted everything to be just right for your comfort. Very easy to speak with and very though. No problem with check-ups after you've gotten use to them, to be sure all is good with your hearing is 100% Very compassionate and took time to explain every detail about fine tuning your hearing aids. Very happy :-) read more

Hold on to your money before you buy anything here. Last April they promised to reimburse my wife for hearing aids when insurance check came in. They received an insurance check for that and one year later we were waiting to get the balance $$$ from them. They have been most uncooperative, to say the least. I would avoid. Go elsewhere. read more

Professional Hearing (Bee) is exceptional in the care industry in that she truly IS genuinely caring. She is accommodating and professional. I do not hesitate recommending her and her practice. read more

Professional Hearing Aid Service is a wonderful company with helpful, timely, competent and professional staff. When I ran into problems with the originally supplied hearing aides they worked with me to find a solution that worked at no additional cost. Their support made all the difference. I would recommend them to anyone. G. Fitch read more

I had a wonderful experience and they are true to their word. The best customer service I've ever experienced. I needed my hearing aids the same evening. I called them with little to no notice. They closed at 5pm but they let me come to their office at 4:30pm. They worked with me until 9:30pm to ensure that I could pass a hearing test as part of a physical that I was taking for a job the next day. Because of the documentation they provided, and a follow up phone call the the company that was conducting the physical I did not need to retake the hearing exam. I was able to purchase my hearing aids that night. When the insurance company sent them the payment they reimbursed me just like they said they would with no hassle. It was a pleasure doing business with them. I commend them for staying 4 and 1/2 hours pass their closing time to ensure that I was taken care of. Felix read more

Staff easy to deal with, good equipment, personable practitioner. Always on time

It was easy to get an appointment, and they explained the process of adjusting to hearing aids very well. I was one of the first people to use a new tool for fine-tuning the adjustments, so now my hearing aids are at the perfect setting. read more

I received very professional help with my hearing aids, from repair to adjustments. I also received very useful information about possible replacement aids that will hep me later this year. read more

Bee was very experienced with helping me with my hearing impairment and deciding which hearing aides were best for me. She took her time to make sure they fit within my ears and provided great followup care with adjustments if needed. read more

Extremely unprofessional receptionist! today was the first time I called this place and the receptionist literally brought me to tears as I sat crying uncontrollably in the parking lot of my child school. As I was making my appointment with him I mentioned that I would like to leave a note with the doctor that this will be a second opinion. The receptionist rudely stops me and says" let me stop you right here. If you're calling because you're looking for an easy fix or a cure then let me tell you right now that there is no cure for tinnitus". I tried to explain that I was not looking for an easy fix and that I felt I was asking my previous doctor more questions about next steps than the doctor was offering me possibilities on his own. I said that I was simply looking for a second opinion as I feel like there could be further testing to evaluate what the root cause of my tinnitus may be then just a five minute hearing test that was conducted. This receptionist interrupted me again and said" let me stop you right here and just say to you that if I were another doctor I would not appreciate people calling and criticizing me". I very politely said my aim is not to criticize however, I don't feel like I was offered every possibility or testing. The receptionist begrudgingly went over the process of how his site does the testing. I thanked him for the information and let him know that this is a lot more information than my previous doctor gave me and it seems like your facility does much more of thorough testing than what I was given. He then proceeds to talk over me and say he would not appreciate people calling and complaining about any doctor. The receptionist told me that they do a 45 minute comprehensive hearing test to include other examinations to rule out any other serious causes. I mentioned to the receptionist this is precisely why I am looking for a second opinion because these options were not given to me by my previous doctor. The receptionist continues to interrupt me and speak over me and talk to me in a disrespectful manner and telling me that if I am not satisfied with one result I will not be satisfied with any other result and that I need to just learn to live with Tinnitus and unless it's causing me pain to the point where I am going to hurt myself I should not call back for a second opinion. This basically tells me that there is help from this facility for people who are suicidal but there is no help for people who are suffering from a lesser symptom. As I sat there crying on the phone he ended the conversation by saying "I have some advice for you that you are not going to like and my suggestion based off of my multiple years of experience is, you just learn to live with it." This man made me feel incredibly hopeless and I did not deserve that! He should not be somebody that should be talking to people. read more

She is a wonderful provider who is very detail oriented and compassionate. Excellent customer service, highly recommended!