My mom ordered and received her hearing aid from this provider. After a month, one of her hearing…read moreaids was not turning on and I dropped it off at the provider which the provider sent back to the manufacturer for testing. They never called me back so I called back a month later asking for any update. They said the FEDEX lost the package and in the email they sent me, she said: we cannot assume any further responsibility for package misdirected by carrier. (It can happen during Holiday Time in December).. You may consider it a non-recoverable loss.. You may talk to FEDEX yourself.. My advice will be to order new hearing aid.. I filed a claim at FEDEX and the FEDEX reimbursed the provider $100 because this office did not insure the package. The manufacture has a $200 copay on lost and damage claim plus a $125 fitting charge. The office offers to apply FEDEX payment of $100 to the copay if we return to them to get a replacement hearing aid. I asked the insurance company to find me another provider but no response. To get to this situation, I made 4 calls to the provider, 4 calls to the nations hearing, and 2 calls to AETNA, then finally I filed a complaint with the state consumer protection agency.

Coming here for about twenty years. They do well by you. I have purchased Oticons and phonak .read more

Good experience Friendly atmosphere…read more Helpful, patient and willing to answer all questions and explain things. They return phone calls quickly and leave messages dependably. Parking is free and right out front. Thanks Sound Hearing!

The type of care I received from "Sound Hearing Centers", Vienna, Va. was old school; from the…read moreoffice manager, to the hearing aid specialist, Joel Silverman was without a doubt amazing. A quality of service we're loosing in todays haste. My over all office experience was phenomenal. If you want great service with a professional hearing aid specialist, this is the place to find it. Hats off to Joel Silverman......

Dr. Gina Cravato has been my go-to professional for hearing services for 10+ years. She recommended…read moreOticon hearing aids in 2013 and tweaked them for me over the years. Then, about a year ago, I experienced a sudden and dramatic hearing loss in my left ear. Dr. Cravato suggested a cochlear implant and while I was nervous, she guided me through the process. Her support, deep listening, and encouragement over the years have made a world of difference. A shout out to Dr. Cravato and the staff at Hearing Associates of Northern Virginia for their professionalism and caring manner. I highly recommend this practice.

Hearing Associates of Northern Virginia has been extraordinarily helpful on every visit made on…read morebehalf of my 89 year old mother. What an extraordinary practice: kind, caring & competent audiologists; knowledgable support staff & an office well stocked with fairly-priced hearing aid accessories. When my mother moved from Florida to Baltimore, I went to this practice (not far from my home) to purchase new rechargeable batteries for her hearing aids. When I told the receptionist that the batteries were supposed to last about a year, but were not working after 5 months, she immediately consulted with Dr. Gina Crovato. Dr. Crovato told me that a recently identified defect in the hearing aid battery doors contributed to the loss of power & said she could replace them if I just brought in the hearing aids, which I did. My Mom had already seen another audiologist in Baltimore, who did not seem to be aware of this problem. My mother has since seen Dr. Kelsey Trinka, who is so patient, listens carefully and was able to make some needed adjustments in the hearing aids. My mother is slowing down & Dr. Trinka made sure she was comfortable & never rushed her. When another problem came up & I thought the warranty had expired on the hearing aids, Dr. Trinka took time to check the purchase/warranty papers from the Florida audiologist where the hearing aids were purchased, and verified with the manufacturer that the repair warranty is still valid for many months. I have accompanied my mother on multiple visits to audiologists in Pennsylvania, Maryland & Florida, as she moved. After her first pair of hearing aids were purchased in Pennsylvania, the audiologist said "See you in two years", as though her job, selling the hearing aids, was done. It takes considerable training & expertise to program hearing aids & I now understand that adjustments may be needed over several months to fine-tune programming as the wearer gets acclimated. This audiology practice is clearly committed to ensuring that the most up-to-date technology is working properly to service hearing impairment in a very patient-centered manner. I highly recommend this practice, because the purchase of hearing aids is not an end in itself; everyone needs competent follow-up support to make the most of that investment over time.

I selected Rockville's Hearing Healthcare for my initial hearing aid evaluation because of their…read moreConsumer Checkbook rating and was not disappointed. The Audiologist, Dr. Kristina Deak, was a friendly professional who did a thorough Audiology exam and sat down afterwards and explained the exam in detail. She also explained several hearing air manufacturers costs and options as well as the sizable support and evaluation period Hearing Healthcare provides. I came in as a patient but left feeling more as if I acquired a friendly audio professional who would make sure my audio challenges would be corrected. I have no hesitation in recommending Rockville's Hearing Healthcare to friends and family.

Great staff/great service highly recommend. Kristy Dekennis very knowledgeable and I'd go nowhere…read moreelse

I have been going to this practice for decades and my son as well. Reston and the old Fairfax…read morelocation. I had multiple ear/mastoid surgeries with Dr. McKenzie, who just retired. It took years before needing to go back, and when I did, I found the admins and the medical care to be not only great, but so much better than years ago. Shout out to Dr. Spock (ENT), Dr. Park (AUD), and Este and Stephanie at the front desk. Top notch!

I have taken multiple of my kids to see Dr. Ryan Murray, and his advice has always been…read moreexceptional. He is very knowledgeable and experienced, listens well, understands exactly what the parent is saying, does a very thorough exam, thinks of everything that could be an underlying root cause of any issues (and talks about everything without being in a rush), does not recommend any unnecessary procedures but when a procedure is really needed, he is spot on correct at recommending it. Go to Dr. Murray for advice you can trust and have confidence in. I will never go to another ENT if I can help it! As a plus, he's down to earth and great with kids!

His receptionist as of March 2025 is a weirdo. She did not seem to like the fact that I did not…read moreunderstand how to update my file on the portal so suddenly she claimed "oh we don't take your particular type of Cigna insurance". But LMG (their billing company) says that they absolutely DO take my insurance. So she just wanted to get back to text messaging her boyfriend maybe? This is discriminatory behavior. The office manager should look at her computer activity to see if she is googling customers and perhaps deciding not to service them based on age or political affiliation? I called Cigna and they said this doctor is in network and HAS been taking my type of insurance? So this is discrimination on the part of the receptionist. Dr Mellis is wonderful. I have seen him off and on for years. This receptionist will be the downfall of his career.

Dr. Mellis is great! BTW, Yelp has the phone number for Reston office incorrectly listed. The…read morecorrect number is (703) 483-3610

Lending a helping hand, I took my Gardner's 2-year-old daughter with hearing impairment to Advanced…read moreHearing Clinic having state-of-the-art diagnostic equipment. Dr. Miller welcomed her with open arms and evaluated her thoroughly. She kept a follow-up after diagnosis & suggested a hearing assistive device. The girl now responds to her mother's voice. Very friendly & supportive support of audiologist. Recommended to all.

I really like this practice. Everyone is kind and attentive. I also find the ability to text the…read morepractice extremely helpful as is the ability to schedule online. Definitely recommend.

Hire a staff person to answer calls. Your office fails to list its telephone number and the listing…read moreprovided for billing questions does not answer during normal business hours. Awful customer service behavior.

Tests were too quick. Left feeling like I needed to take my grandma to another hearing clinic.read more

I had an unusual problem with my new hearing aids and, working with the manufactures service desk,…read morewas unable to resolve. I went back to Anders at Live better Hearing and he worked with the service people to identify a resolution. Fantastic service throughout the interaction!

Dr. Shor is, without the slightest doubt, the finest doctor that I have ever encountered. I'm a…read morecynical fellow who's hard to impress, and there are a few other good doctors out there. But nobody, not even the good ones, can touch the level of care that Shor provides. He is off-the-charts smart, and he's dedicated to highly individualized care. He is open-minded but conservative, and his instincts are to be relied on without hesitation. He is also an exceptionally kind and decent man. When my daughter was quite ill and running low on options, Shor stepped in and saved the day. Since then, he's provided her with first-rate care as her general practitioner. Don't really know how to put it without sounding over-the-top and silly, but please take my word: He is simply the best there is.

Virgnia Board of Medicine (case number 193813 on August 29 2024):…read more https://www.dhp.virginia.gov/Notices/Medicine/0101036333/0101036333Order10222024.pdf Based on the foregoing Findings of Fact and Conclusions of Law, The Virginia Board of Medicine hereby ORDERS as follows: 1. Samuel Mark Shor, M.D., is REPRIMANDED. 2. Upon the date of entry of this Amended Order, the license of Samuel Mark Shor, M.D., is placed on PROBATION for 3 years and subject to the following terms and conditions: a. Within 30 days of the date of entry of this Amended Order, Dr. Shor shall attest in writing to the Executive Director of the Board that he will ensure that all patients whom he treats for chronic Lyme disease and associated tick-borne illnesses are provided with information from the United States Centers for Disease Control and Prevention on chronic symptoms of Lyme disease and associated tick-borne illnesses. b. Within 30 days of the date of entry of this Amended Order, Dr. Shor shall attest in writing to the Executive Director of the Board that he will obtain signed, informed consent from each of his patients before the initiation of pharmacologic treatment of chronic Lyme disease and associated tick-bome illnesses and then yearly thereafter. The signed, informed consent must include language that discusses alternatives, including the United States Centers for Disease Control and Prevention's position on the treatment of chronic Lyme disease and associated tick-borne illnesses.