I don't usually leave reviews, but I felt like I needed to share my experience. My issue is not…read morewith the medical care itself, but with the front desk/reception service. When I called to inquire about walk-in availability, the male receptionist who answered sounded as if he was half-asleep and was very difficult to understand. I genuinely could not make out what he was saying, so I politely asked him to repeat himself. Instead of clarifying, he responded in a blunt and dismissive tone. The whole interaction felt unnecessarily rude and unprofessional. To top it off, right as I was wrapping up the call and saying "okay thank you," he hung up on me before I even finished my sentence. That lack of basic courtesy left a really negative impression. Again, I have no complaints about the doctors or the actual care, but the attitude of the person answering the phones makes a huge difference in how patients perceive the office. First impressions matter, and this one was disappointing.

I have been a patient at LSFP for 25 years. This practice is a shadow of what it once was. The…read moredecline has been gradual, but steady, and has reached a point where I can't recommend avoiding this practice enough. Appointments now consist of basic questions and exams that barely touch the service of issues. My last physical didn't even include a hernia exam, and I'm a 39 year old male with a history of hernias. The nurse practitioners they have on staff are under-qualified at best. The front desk staff are rude, and the intake nurses are also unprofessional. This practice has lost any idea of what customer service means and seems to now be an appointment mill that bills your insurance for telling you to buy some Motrin and get some bed rest. Today was the last straw for us. My wife recently gave birth naturally and our OBGYN recommended we see our PCP for a referral for physical therapy for a month from now to help get her back on her feet and speed her recovery. We called and scheduled an appointment for this specific purpose with the front desk who confirmed that they could give a referral for PT. After waiting for an hour, my wife was seen by a family nurse practitioner that took her temperature and blood pressure, checked her height and weight, eyes and ears, and listened to her breathing. Then, without any examination of her pelvic floor muscles, said that PT 'wasn't indicated' at this time and we should come back for another appointment after our 6 week checkup with our OBGYN for ANOTHER appointment. She explained that we had been sent by the OBGYN to get a referral but the FNP refused to issue the referral and sent her packing. I went in to address this with the front desk and they gave me the run-around, then brought out a 'provider' who first said she had seen my wife but after having me explain the whole situation told me she was just the intake nurse, then asked me to re-explain the situation, then laughed when I said I didn't want to explain myself again and wanted to talk to the actual nurse that had seen my wife. All in all it was a nice hour and fifteen minutes absolutely wasted by the front desk and clinical staff because of their inability to listen and/or be upfront about what services they are willing and able to provide. To LSFP - if you can not or will not offer a service then perhaps your front desk staff shouldn't confirm the appointment for it. Your practice used to be great, and now it is a terrible place to go for care and competent customer service. I've had better customer service at McDonald's. Your front desk staff especially leaves a lot to be desired in the professionalism department. 25 years as a patient and I have never been treated the way I was treated today. We won't be back. Get it together.

I purchased a set of hearing aids from this business, and the left hearing aid stopped working. I…read morewent in early June to try to get it repaired. I was told to bring it in after June 30. Today I called to set up a regular hearing test. The earliest appointment was August 25. Once again I asked about getting my left device repaired and was told that would have to wait until August. This is not quality customer care or service. I would never recommend this business.

Front desk OK Location the usual headache to find Parking Ok…read moreDoctor friendly but exam just fair. Had to ask for some screenings. Middle of the road

Beware if they tell you that appointment is at 2 PM, it is actually at 2:15 PM. No need to show up…read moreearly.

Edwin and Lisa are the best! Trust your care to either of them. I now live in Texas and I have…read moreyet to find anyone as good as Edwin Encarnacion and Lisa Slidell!

Terrible waste of time, not helpful, unpleasant.... Please avoid if you require proper medical care!read more

Great doctors, physician, assistants and support staff! Quality care, knowledgeable, kind, and…read morecompassionate, they are the complete package! Thank you, Nova Pulmonologist! Excellent surface!

I have seen many ENT doctors over the years and Dr. Soltany is the best one I have seen so far. He…read morelistened very carefully and wasn't quick to dismiss my concerns like other ENTs have. He also pointed out some things that other ENTs have not mentioned. This gave me hope for my sinus condition. I would highly recommend Dr. Soltany.

I visited a different medical group on December 18, 2023 for itching in my ear canals. I was not…read moreseen by a doctor, but a physician's assistant who prescribed me baby oil. The baby oil provided no relief. The untreated itching got so bad over the next eleven days that I canceled my Christmas visit to see my parents. I saw Dr. Soltany on December 29, 2023. He immediately looked in my ear canal and removed some dead skin from my left ear canal. He prescribed the right medication for both my ear canals and thoroughly answered my question about next steps. My visit with Dr. Soltany definitely was worth the wait.

I have seen Dr. Lee for two different situations. The first was several years ago for nasal valve…read morecollapse surgery. This surgery was partially successful, However, my primary reason for writing this review was that last year, Dr. Lee was very adamant that a salivary gland lump/cyst I had was nothing to be concerned about and several enlarged lymph nodes in my clavicle area could be looked at again in "several months". He knew I was a lymphoma survivor, yet said this, anyway. He was extremely arrogant and was very condescending. I then went to my prior oncologist, who got me a biopsy right away. It turned out to be diffuse large B cell lymphoma in my salivary gland. I would never recommend this doctor to anyone, unless it was something very simple for him to deal with. If I could rate him 0, I would do so.

I've had a number of sinus and allergy related issues in my life and for the first time I feel I…read morehave them under control. I'm taking allergy shots and have had other procedures at the Reston office and the staff is genuinely professional and helpful. Overall, one of the best managed medical offices I visit. Many thanks

The Dr. sat in front of her monitor typing notes and did not approach me to examine my injury or…read morespeak to me directly. She only spoke to me from across the room. She was bothered by my questions about pain and recovery, and told me I had already taken too much time. Janet her RN is great. Dr. has a poor bedside manner. Expected different experience after reading reviews. Won't be back.

I was able to schedule quickly. I had great care before and post op. I am finally pain free.read more

We found Doci Audiologist by another audiologist in the NoVa area. They suggested this place as the…read moreoriginal place had no toddler appointments until March 2026. I was able to get an appointment real quick with this place. The whole experience was great. We had a 2:30pm appointment and was seen right away, very little wait. Our wait was basically them scanning my stuff because it was our first time there. The lady we saw was really nice and my son clicked with her very quickly. For reference my son is 2 years and 9 months old. He was entertained during the test. We knew the results right away and know what our next steps are.

Had an excellent experience at Doci Audiology. Dr. Doci and her interns went above and beyond in…read moretesting my hearing and making sure I felt heard and cared for. They took the time to really listen to my concerns and used thorough testing methods that gave me helpful insight into the areas of my hearing that were impaired. What stood out the most was the kindness and compassion I received throughout the process. The team provided exceptional professional care. If you are looking for an audiologist who combines expertise with genuine compassion, I highly recommend Dr. Doci and her team.