The staff and Doctors are all very kind and listen to my concerns…read more I would highly recommend them.

Friendly office staff. Jasper Francis took the time to listen to me and addressed my issues. I will…read morereturn. Bonus is that they are part of LMG as is my GP.

Called for appointment as new patient Very cold attitude…read morereceptionist in my opinion The usual first question insurance When I said traditional Medicare AND Blue Cross Supplement PPO They refused to see me Just the facts He will not take Medicare Let them deny this

Caring, compassionate. Patients are treated like family, not shuffled through. Dr. Mellis takes…read moretons of time, explains everything and offers lots of options.

Front desk OK Location the usual headache to find Parking Ok…read moreDoctor friendly but exam just fair. Had to ask for some screenings. Middle of the road

My husband was seen by a PA (Ambrosia Santana). He was experiencing nose bleeds (not profuse), due…read moreextreme dry air here in Loudoun County VA. He went in for a minor cauterization. She had great bedside manner and took care of him rapidly. He paid a $40 copay in office. Then were were surprised with a $110 additional balance as a SURGERY COPAY! So the visit's total copay was $150. Which they collected in two separate payments. For a minor cauterization!? Ridiculous. Also they use a third party billing service (Privia) that is confusing. Privia has continued to send us texts and bills after we mailed a check directly to the doctor's office. We even called to confirm the check had been received and our account was at zero. Unbelievable inconvenience to not be able to call the office directly to resolve such a quick question. How we wish we could still see Dr. Michael Mellis ENT, but he no longer does cauterizations and only deals with pediatric patients now.

They blew out my eardrum while doing a "Balloon Sinuplasty"…read more WOULD NOT RECOMMEND!!!!! Ronald L Penney

Dr. Para is wonderful! Gentle and Caring. This practice has many in office advanced technology and…read moretools to help see what is going on inside your sinuses. He diagnosed and addressed a breathing and sinus issue that nobody else was able to define and treat. If you need an ENT This is your practice and Dr Para and his team are your caregivers.

Had a specialized test called ABT, I think. Dr. Johnson is friendly, she explained the rest itself…read moreand results. She was awesome.

Extremely disappointing experience…read more After being a patient there for six months, I unexpectedly received a bill. I have no issue paying for services rendered, but I would have appreciated receiving statements along the way instead of one large bill at the end. When I requested a detailed bill so I could submit it to my insurance company, I was told the office does not handle billing directly and that I needed to call an 1-866 number. I left at least ten voicemails. Each time, I was told someone would return my call within two days. I never received a single callback. I then went back to the office in person to request a detailed charge history. I was told I needed to speak with the office manager. After leaving her several messages with no response, I returned again and was told she was in a conference call. On my most recent visit, when I tried to speak with her directly, she refused and shut the door to avoid the conversation. This is a facility I trusted with my medical care. The complete lack of communication, accountability, and professionalism has left me feeling extremely disappointed and disrespected. I will not be returning and would strongly advise others to proceed with caution.

Dr. James Lee is incredibly knowledgeable and passionate about his work. My life has significantly…read moreimproved since being treated by him. I recommend Dr. James Lee to anyone who is in need of competent, professional ENT care.