Great staff and great doctor. Dr. Chand takes the time to thoroughly communicate with her patients…read more Seamless experience.

This place is an absolute disgrace. I've spent two full…read moremonths trying to get a basic colonoscopy appointment--and I still don't have one. I've gone through two separate primary care doctors just to get the referral--both were approved by my insurance. I've filled out piles of paperwork, completed their long online questionnaires, and submitted every document they asked for. Despite doing everything right, they still won't schedule the appointment. Every time I call to follow up (which I've had to do over and over), they come up with some new excuse to delay or deny my care. First, they said they needed to contact my pulmonologist. What if I didn't even have one? Then they demanded EKG results from the past six months--what if I've never had an EKG? Are they going to deny me care for that too? It's obvious they're inventing hoops for patients to jump through just to cover themselves. I've had major medical procedures in the past that never required this level of documentation or bureaucracy. What they're doing is not just frustrating--it's outright denial of care. I even got my insurance company on a three-way call with them to confirm everything was approved, and the insurance rep told them directly that I was cleared to proceed. They still refused to schedule the appointment. To top it all off, their call center is outsourced to the Philippines, staffed with people who barely speak English, are rude, untrained, and totally incompetent. There is zero follow-up, no accountability, and no one actually trying to help the patient. This is healthcare at its absolute worst. Avoid this office like the plague. If you value your time, your sanity, or your health--go somewhere else.

Really will miss Dr Lafsky - have been thru 3 colonoscopies with him and he is by far the most…read morecompetent MD in NOVA. Sadly, he is retiring next year but his staff will certainly carry on . I recommend every one of age get this procedure done - the care from this office is magnificent and professional. All the best Doc.

Lafsky is fine, but not worth dealing with the reception staff, specifically Sam and Nancy. I have…read morezero shame calling them out after how I have been treated. I've been a patient for YEARS and only managed to see Dr. Lafsky in office ONCE due to repeated scheduling errors on their end. The final straw was after being denied a scheduled appt. With Dr. Lafsky by Nancy the office manager. All bc I missed an appointment while I was in the hospital with SEPSIS. Instead of telling the doctor I was there she sat me and my MOTHER down for 45min to lecture us about missing appointments. I even called from my potential deathbed to cancel and i saw Dr. Lafsky while in hospital!! Later that weekend, I retroactively received an invite from the receptionist Sam to an entirely different appointment the previous month that I did not make nor was I ever informed of. Clearly trying to clean up a screw up. So, after trying to schedule an over due Endo and colonoscopy for 3 years with this office, I finally gave up and found a new GI. I came in as a new patient, had my first appointment, and both procedures scheduled and performed in less than 2 weeks. If you are having issues with this office, it's them not you, just run. P.s. shout-out to Reston Gastro Health! It's a 2hr round-trip, but probably just gained me years of life back.

Very bad experience. She added too much procedures to my colonoscopy preventive screening test and…read morewon't withdraw(will charge me almost $1000). I called customer service and told them I only to do colonoscopy preventive screening test, but they refused me

Dr. Wolke is kind and empathetic. She took time to explain to me what she would be doing and why…read moresaid procedure was indicated. Instead of just telling me to do this or that, Dr. Wolke allowed me to make my own treatment plan and gave me options. I highly recommend Dr. Wolke.

Dr Hegab is extremely caring & wonderful Doctor! I wish there were more Doctors like him!…read more I know we are in good hands!

I have been a patient at GANV for several years, and have been extremely satisfied! I have been…read moreamazed at the number of extremely competent physicians at one office! My hyscian is Dr. Ahmed Hegab, who has been my physician since I joined GANV! Dr. Hegab is a very caring individual, who makes sure that you understand the importance of his recommendations! Ganv, will not order any tests or procedure that is not beneficial to your medical care! I highly recommend GANV!

The at the front desk called me to change my appointment from a future date to this week. First,…read morethat is too short of a notice. I told him it is not convenient to the patient to make me have to change my appointment because of the office schedule change. He said if I don't comply, he will cancel my appointment. That is now how you talk to a patient. He refused to let me talk to anyone else and said the nurse practitioner will call me back. While letting him know he is not talking to a patiently appropriately, he overtalked me and hung up. Needless to say, he was very rude and disrespectful. Staff need to be trained to be patient friendly. I will NOT go to Loudoun Gastroenterology.

Dr. Khan takes his time with his patients and has a very good bedside manner. Would definitely…read morerecommend him to family and friends.

Their phone system is a nightmare. Getting to a human is near impossible and when you do they put…read moreyou on hold you never hear a voice again. The Doc's are excellent but the business practices and office competency leaves a lot to be desired.

It's impossible to get information, make or break an appointment, or talk to anyone who knows…read moreanything. Their automated AI phone system is worthless. When you finally get to the "operator," the only thing he can do is take a message. Then when the right person returns your call, you had better be waiting by the phone! Otherwise they leave you a message and you have to go through the whole ordeal all over again! As an example of how bad communication is within the office, I managed to reschedule my endoscopy and received email confirmation. Of the change. But the office then called to confirm my original appointment. The RN with whom I had my original consultation was worthless too. She could care less about me, didn't have the medical experience necessary to understand my medical concerns, and didn't try to understand them. The only reason I tried so hard to get an appointment there was to see Dr. Gill, because he had treated my brother. But I never got to see him, not even in prep for my procedure. I canceled the procedure after all of that. I decided that seeing a great doctor was not worth all of the aggravation, miscommunication, lack of communication, and the number inexperienced people required to get to him. Really too bad.

Dr. Plotter successfully managed the process for my needed liver transplant in 1995 and 1996. I am…read morenow 30 years post transplant. Hooray for Dr. Plotter. Paul K. McLean VA.​

I wish everyone were lucky enough to have Dr. Alan Plotner as their Gastrointestinal specialist …read more Dr. Plotner is not only very competent, he is invested in the health of his patients. There are so many factors that contribute to gut health and GI issues that it is often to identify what combination of issues are causing distress. Dr Plotner's natural curiosity, patience and intellect filtered through experience helped identify, treat, and prevent my particular malady and has positively impacted my daily quality of life. I'm thankful to have such an intelligent and capable provider who asks questions, listens to answers and remembers every detail to diagnose and treat me.

Excellent procedure; the doctor and procedure staff spent quality time with my wife and I on my…read moresensitivity to sedation. HOWEVER, I also had a problem with the $500 up front deposit. I sense that the majority pay it without questioning as I did with my HSA card. I spoke to my Cigna insurance, they informed me that the $500 should be refunded. After numerous texts and telephone "exchanges" I had to return in person to get the $500 refund. I would not be surprised if a significant number of patients are unaware that their insurance company likely pays most of the coloscopy charges as it is preventive and that they should not pay in the first place and if they did pay, are entitled to a refund. The reviews about the front desk are similar to my experience. Without asking my name, she placed a wristband on me. You can tell she does not like being there and does not like her lunch being interrupted, yet she is the initial impression and the face of the practice. She should be more welcoming and professional

I never fully understood the explanation of what was the required $500 deposit for my colonscopy…read moreprocedure if I had my private health insurance coverage. I paid it anyway because, as the AMGI explained, I will get it back in 3 months. That timeline came and passed. I got some of my deposit back only after countless of follow ups, phone calls, voice messages, and emails to their billing office which was stressful and increasingly frustrating. Paying a high premium for health insurance is frustrating enough but this experience pushed that frustration to a whole new level! On top of that, I learned through Yelp and other review apps that this did not only happen to me but to many of you who also went to see Dr Blosser and trusted AMGI, and then treated woefully! One proactive thing that worked for me is I reached out to my health insurance provider, complained, and asked for help to get my deposit back which they gladly did. After working with my health insurance benefits specialist, provided them with documentation, and records of phone calls and emails (so keep a log) and staying on top of phone calls and emails, I finally got my check but it was $30 short of the $500 deposit I put down with no explanation of what the extra charge was for, even when I tried to get one. My request for an accounting of additional charges was also ignored. Dr. Blosser maybe a good GI but you have other choices you can go to. Dealing with this practice's business office is a real nightmare!

I never understood what is the required $500 deposit for if you have health insurance coverage. I…read morepaid it anyway because I accepted the explanation that it was for incidental expenses and that I would get it back in 3 months. It took much longer than that and countless of phone messages, emails, and texts. One thing that really helpful was that I reached out to my health insurance provider for help. It was stressful! I did get my deposit but it was $30 less with no explanation of what the extra charge was for even when I tried to get one. Dr. Blosser is an excellent GI but I will not return to this practice nor would I recommend anyone to go to this practice because of the way it conducts its business. Dealing with this practice's business office is was a real nightmare!

On the day of my procedure, after completing the prep, the office collected a $500 deposit for…read morecosts that may not be covered by insurance. I was told it would be returned to my credit card after the insurance was submitted. It took seven phone calls and five months to get that money back. Ulitimately I had to go to the office to pick up a refund check. I do not recommend Dr. Blosser's office due to billing issues.