Very bad experience. She added too much procedures to my colonoscopy preventive screening test and…read morewon't withdraw(will charge me almost $1000). I called customer service and told them I only to do colonoscopy preventive screening test, but they refused me

Dr. Wolke is kind and empathetic. She took time to explain to me what she would be doing and why…read moresaid procedure was indicated. Instead of just telling me to do this or that, Dr. Wolke allowed me to make my own treatment plan and gave me options. I highly recommend Dr. Wolke.

My recent experience at Gastrohealth Reston was very pleasant, from check in staff to doctors. The…read moreoffice is very clean and modern. They are careful and thoughtful.

Gastro Health is receiving a well deserved one star rating because they lied to me and stubbornly…read morerefuse to correct their mistake. Prior to having a procedure done with Gastro Health, I received a phone call saying the procedure would cost me something like $1,700. I asked why insurance wasn't covering it and the representative told me it was due to how it was coded for insurance. I informed her I wouldn't come in to have the procedure done if that couldn't be changed. She said she'd check on that and let me know. She called me back later that afternoon and told me they would update the coding of the procedure and insurance would cover it. The only purpose of that call was to confirm they could do that for me. There was nothing ambiguous about it - no gray area. She told me what they would do to induce me to come in for the procedure. I came in an had the procedure done. No issues with that. Shortly thereafter, I received an invoice for the approx $1700. They obviously didn't do what they told me would be done. I've contacted them no fewer than 5 times requesting they correct the problem. To date, nothing has been corrected. They will receive exactly $0 from me until they correct their mistake but it's going on 6 months and they've done nothing. Think twice about dealing with these clowns.

Dr. Chand and the nurse practitioner are terrific. The office staff is not as good and had to call…read moreback multiple times because they either failed to note something I'd told them or they got the information wrong. And The Sterling office at least has run 45 minutes to an hour behind schedule every time I've been there.

Good luck trying to get anyone to answer the phone to be able to schedule a procedure here.read more

Great staff and great doctor. Dr. Chand takes the time to thoroughly communicate with her patients…read more Seamless experience.

This place is an absolute disgrace. I've spent two full…read moremonths trying to get a basic colonoscopy appointment--and I still don't have one. I've gone through two separate primary care doctors just to get the referral--both were approved by my insurance. I've filled out piles of paperwork, completed their long online questionnaires, and submitted every document they asked for. Despite doing everything right, they still won't schedule the appointment. Every time I call to follow up (which I've had to do over and over), they come up with some new excuse to delay or deny my care. First, they said they needed to contact my pulmonologist. What if I didn't even have one? Then they demanded EKG results from the past six months--what if I've never had an EKG? Are they going to deny me care for that too? It's obvious they're inventing hoops for patients to jump through just to cover themselves. I've had major medical procedures in the past that never required this level of documentation or bureaucracy. What they're doing is not just frustrating--it's outright denial of care. I even got my insurance company on a three-way call with them to confirm everything was approved, and the insurance rep told them directly that I was cleared to proceed. They still refused to schedule the appointment. To top it all off, their call center is outsourced to the Philippines, staffed with people who barely speak English, are rude, untrained, and totally incompetent. There is zero follow-up, no accountability, and no one actually trying to help the patient. This is healthcare at its absolute worst. Avoid this office like the plague. If you value your time, your sanity, or your health--go somewhere else.

Excellent procedure; the doctor and procedure staff spent quality time with my wife and I on my…read moresensitivity to sedation. HOWEVER, I also had a problem with the $500 up front deposit. I sense that the majority pay it without questioning as I did with my HSA card. I spoke to my Cigna insurance, they informed me that the $500 should be refunded. After numerous texts and telephone "exchanges" I had to return in person to get the $500 refund. I would not be surprised if a significant number of patients are unaware that their insurance company likely pays most of the coloscopy charges as it is preventive and that they should not pay in the first place and if they did pay, are entitled to a refund. The reviews about the front desk are similar to my experience. Without asking my name, she placed a wristband on me. You can tell she does not like being there and does not like her lunch being interrupted, yet she is the initial impression and the face of the practice. She should be more welcoming and professional

This clinic does not respect patients' time. They seem more concerned with booking too many…read morepatients, which results in patients being seen hours

Dr. Plotter successfully managed the process for my needed liver transplant in 1995 and 1996. I am…read morenow 30 years post transplant. Hooray for Dr. Plotter. Paul K. McLean VA.​

I wish everyone were lucky enough to have Dr. Alan Plotner as their Gastrointestinal specialist …read more Dr. Plotner is not only very competent, he is invested in the health of his patients. There are so many factors that contribute to gut health and GI issues that it is often to identify what combination of issues are causing distress. Dr Plotner's natural curiosity, patience and intellect filtered through experience helped identify, treat, and prevent my particular malady and has positively impacted my daily quality of life. I'm thankful to have such an intelligent and capable provider who asks questions, listens to answers and remembers every detail to diagnose and treat me.

Dr. Merkin was absolutely wonderful, patient, kind, understanding and thorough. He took the time…read moreto listen and address my elderly mothers needs.

eee56 Went to GANV (Gastroenterologists of Northern…read moreVirginia) recently and was very pleased with the staff and, especially with Dr. Mirkin. He took time to hear my concerns and answered all my questions. He was very knowledgeable and did not rush my appointment. I felt very confident when I left the office, having a reasonable plan to address my problem. I would definitely recommend Dr. Mirkin to anyone.

Dr Hegab is extremely caring & wonderful Doctor! I wish there were more Doctors like him!…read more I know we are in good hands!

I have been a patient at GANV for several years, and have been extremely satisfied! I have been…read moreamazed at the number of extremely competent physicians at one office! My hyscian is Dr. Ahmed Hegab, who has been my physician since I joined GANV! Dr. Hegab is a very caring individual, who makes sure that you understand the importance of his recommendations! Ganv, will not order any tests or procedure that is not beneficial to your medical care! I highly recommend GANV!

I haven't use their service yet, this review is for the appointment system, this system put me…read morethough in hell for weeks because of looping back and forth no answer no help not friendly use! automatic message said ( new patient make appointment online) I went to the website ( no appointment available please call 703-698-8960) call that phone number (No one ) ever answer,hold for 15 minutes only get automatic system asking caller left information and call back number and I did, finally they call me back 4 hours later asked me what reason for calling, I told her I need an appointment for my husband, he is new patient never done screen check before, question is do I need to make appointment for office visit first or he can go ahead get a procedure appointment? She said she will transfer me to appointment line, ( why she can't gives me a simple answer?) I got transfer to main calling system, go through whole waiting thing again, get answers by automatic system again, left my information / call back number again, few hours later someone call me back but hanging up right away!!! I had to call again, looping everything again and again... Come on just a simple question! this non sense none helping System not user friendly, no wonder your business rating this low!!

This practice has recently been bought out from what I have heard and boy have they gone down hill…read more As you can see by the picture I included, prior to the following experience, I gave them a 5 star review. I had a virtual appointment on Friday afternoon. They were running 30 minutes behind, which I don't ever mind if a provider gives me the time I need. They did do that. The PA was supposed to call in medication and an order to Fairfax Radiology. Well I call the pharmacy to see if it was ready and they never received the prescription. I then call Fairfax Radiology to set up an appointment and they have no order. Of course all of this on a Friday afternoon before the weekend. I didn't want to page a dr over the weekend even though I didn't feel well, so I sent them a message through their portal system. The lady who responded said they sent them on Friday. That may or may not be true, I don't know, but there was an issue somehow because two independent facilities told me they hadn't received them. I then call to get a f/u scheduled this morning. The receptionist could not figure out how to book an appointment for the provider I had seen. I was on the phone with her for 15 minutes with her trying to figure it out. After 15 minutes of trying she then tells me she has to put me on hold while she can figure it out. After waiting 10 more minutes and her not returning, I finally hung up. It shouldn't be this difficult to schedule an appointment. I then call back to try and talk to someone else and get an appointment scheduled and they ask me to leave a message, that they'll call me back. I haven't heard from them yet. It shouldn't be this hard to get an appointment scheduled and medication/orders sent. Especially when you don't feel well. You can look at my reviews. I generally don't like to give poor ones, and have previously been very happy with this practice. In my experience their providers are very knowledgeable, empathetic, and accurate in their diagnosis. The lady I saw Friday was no exception to that. It is the way the office runs that seems to be the issue. My recent experience with them is the way the office is run has changed and they're difficult to deal with. My hope is they can rectify this because if not, I will be looking for another practice.

Really will miss Dr Lafsky - have been thru 3 colonoscopies with him and he is by far the most…read morecompetent MD in NOVA. Sadly, he is retiring next year but his staff will certainly carry on . I recommend every one of age get this procedure done - the care from this office is magnificent and professional. All the best Doc.

Lafsky is fine, but not worth dealing with the reception staff, specifically Sam and Nancy. I have…read morezero shame calling them out after how I have been treated. I've been a patient for YEARS and only managed to see Dr. Lafsky in office ONCE due to repeated scheduling errors on their end. The final straw was after being denied a scheduled appt. With Dr. Lafsky by Nancy the office manager. All bc I missed an appointment while I was in the hospital with SEPSIS. Instead of telling the doctor I was there she sat me and my MOTHER down for 45min to lecture us about missing appointments. I even called from my potential deathbed to cancel and i saw Dr. Lafsky while in hospital!! Later that weekend, I retroactively received an invite from the receptionist Sam to an entirely different appointment the previous month that I did not make nor was I ever informed of. Clearly trying to clean up a screw up. So, after trying to schedule an over due Endo and colonoscopy for 3 years with this office, I finally gave up and found a new GI. I came in as a new patient, had my first appointment, and both procedures scheduled and performed in less than 2 weeks. If you are having issues with this office, it's them not you, just run. P.s. shout-out to Reston Gastro Health! It's a 2hr round-trip, but probably just gained me years of life back.