Very bad experience. She added too much procedures to my colonoscopy preventive screening test and…read morewon't withdraw(will charge me almost $1000). I called customer service and told them I only to do colonoscopy preventive screening test, but they refused me

Dr. Wolke is kind and empathetic. She took time to explain to me what she would be doing and why…read moresaid procedure was indicated. Instead of just telling me to do this or that, Dr. Wolke allowed me to make my own treatment plan and gave me options. I highly recommend Dr. Wolke.

On the morning of a procedure, my 72 year old mother woke up with a 102 degree fever. Two days…read morelater, she was diagnosed with the flu. She tried calling three times to let Gastro Health she couldn't come, and she couldn't reach anyone on the morning of the procedure. No one ever answered, so she called back once she was better and told them she had the flu. She also supplied documentation. Even so, Gastro Health Reston charged her a $200 no show fee and threatened pursuing collections "for not giving 24 hours notice." When asked if she should've come to the hospital with flu A, she was told she should give 24 hours notice, even when she wasn't sick far enough in advance. She paid the charge to avoid collections, but never again!!

Maria says a long time resident of McLean Virginia I have a very mixed feelings about the last two…read morevisit to the Reston gastrology I did not get complete medical results on from the website portal when I check out the woman was very unprofessional she was asking me to leave pretty much either way and also I did not get refund for the gastro colon prep which I paid but my insurance did cover so the same day I did pick up my own anyway there the doctors never explained me the results of the colonoscopy I did not get a beautiful folder after the procedures is done I did not go get a full medical records and and they also the bill they will charge my insurance company anyway it was not very professional service it is a private practice focus only on the profits from insurance companies doing the service I did not found any nurses or any staff over The helpful I give you water I asked after procedure can I have a coffee now since I I had the you know colon prep the for the 24 hours before so I was completely empty of everything only was the offered me a pretzels pretzels he's not the healthy food I asked the doctor to give me biodome rebuild some how do you say positive bacteria for your digestive system like probiotics I was I was never given prescription for that anyway I'm very disappointed in general for medical system in the United States of America it's not designed to help the people but extract money and charge triple or 10 times more with normal cost should be.

Good luck trying to get anyone to answer the phone to be able to schedule a procedure here.read more

Dr. Chand and the nurse practitioner are terrific. The office staff is not as good and had to call…read moreback multiple times because they either failed to note something I'd told them or they got the information wrong. And The Sterling office at least has run 45 minutes to an hour behind schedule every time I've been there.

Great staff and great doctor. Dr. Chand takes the time to thoroughly communicate with her patients…read more Seamless experience.

Colonoscopy (endo to follow) after consult. Took time to answer all questions and make me feel ok…read moregiven the vulnerability of procedure. I will absolutely return to and recommend Dr Chand to family and friends. Kind staff also. Clean facility. No complaints.

Excellent procedure; the doctor and procedure staff spent quality time with my wife and I on my…read moresensitivity to sedation. HOWEVER, I also had a problem with the $500 up front deposit. I sense that the majority pay it without questioning as I did with my HSA card. I spoke to my Cigna insurance, they informed me that the $500 should be refunded. After numerous texts and telephone "exchanges" I had to return in person to get the $500 refund. I would not be surprised if a significant number of patients are unaware that their insurance company likely pays most of the coloscopy charges as it is preventive and that they should not pay in the first place and if they did pay, are entitled to a refund. The reviews about the front desk are similar to my experience. Without asking my name, she placed a wristband on me. You can tell she does not like being there and does not like her lunch being interrupted, yet she is the initial impression and the face of the practice. She should be more welcoming and professional

This clinic does not respect patients' time. They seem more concerned with booking too many…read morepatients, which results in patients being seen hours

Dr. Plotter successfully managed the process for my needed liver transplant in 1995 and 1996. I am…read morenow 30 years post transplant. Hooray for Dr. Plotter. Paul K. McLean VA.​

I wish everyone were lucky enough to have Dr. Alan Plotner as their Gastrointestinal specialist …read more Dr. Plotner is not only very competent, he is invested in the health of his patients. There are so many factors that contribute to gut health and GI issues that it is often to identify what combination of issues are causing distress. Dr Plotner's natural curiosity, patience and intellect filtered through experience helped identify, treat, and prevent my particular malady and has positively impacted my daily quality of life. I'm thankful to have such an intelligent and capable provider who asks questions, listens to answers and remembers every detail to diagnose and treat me.

Dr. Merkin was absolutely wonderful, patient, kind, understanding and thorough. He took the time…read moreto listen and address my elderly mothers needs.

eee56 Went to GANV (Gastroenterologists of Northern…read moreVirginia) recently and was very pleased with the staff and, especially with Dr. Mirkin. He took time to hear my concerns and answered all my questions. He was very knowledgeable and did not rush my appointment. I felt very confident when I left the office, having a reasonable plan to address my problem. I would definitely recommend Dr. Mirkin to anyone.

Dr Hegab is extremely caring & wonderful Doctor! I wish there were more Doctors like him!…read more I know we are in good hands!

I have been a patient at GANV for several years, and have been extremely satisfied! I have been…read moreamazed at the number of extremely competent physicians at one office! My hyscian is Dr. Ahmed Hegab, who has been my physician since I joined GANV! Dr. Hegab is a very caring individual, who makes sure that you understand the importance of his recommendations! Ganv, will not order any tests or procedure that is not beneficial to your medical care! I highly recommend GANV!

I haven't use their service yet, this review is for the appointment system, this system put me…read morethough in hell for weeks because of looping back and forth no answer no help not friendly use! automatic message said ( new patient make appointment online) I went to the website ( no appointment available please call 703-698-8960) call that phone number (No one ) ever answer,hold for 15 minutes only get automatic system asking caller left information and call back number and I did, finally they call me back 4 hours later asked me what reason for calling, I told her I need an appointment for my husband, he is new patient never done screen check before, question is do I need to make appointment for office visit first or he can go ahead get a procedure appointment? She said she will transfer me to appointment line, ( why she can't gives me a simple answer?) I got transfer to main calling system, go through whole waiting thing again, get answers by automatic system again, left my information / call back number again, few hours later someone call me back but hanging up right away!!! I had to call again, looping everything again and again... Come on just a simple question! this non sense none helping System not user friendly, no wonder your business rating this low!!

This practice has recently been bought out from what I have heard and boy have they gone down hill…read more As you can see by the picture I included, prior to the following experience, I gave them a 5 star review. I had a virtual appointment on Friday afternoon. They were running 30 minutes behind, which I don't ever mind if a provider gives me the time I need. They did do that. The PA was supposed to call in medication and an order to Fairfax Radiology. Well I call the pharmacy to see if it was ready and they never received the prescription. I then call Fairfax Radiology to set up an appointment and they have no order. Of course all of this on a Friday afternoon before the weekend. I didn't want to page a dr over the weekend even though I didn't feel well, so I sent them a message through their portal system. The lady who responded said they sent them on Friday. That may or may not be true, I don't know, but there was an issue somehow because two independent facilities told me they hadn't received them. I then call to get a f/u scheduled this morning. The receptionist could not figure out how to book an appointment for the provider I had seen. I was on the phone with her for 15 minutes with her trying to figure it out. After 15 minutes of trying she then tells me she has to put me on hold while she can figure it out. After waiting 10 more minutes and her not returning, I finally hung up. It shouldn't be this difficult to schedule an appointment. I then call back to try and talk to someone else and get an appointment scheduled and they ask me to leave a message, that they'll call me back. I haven't heard from them yet. It shouldn't be this hard to get an appointment scheduled and medication/orders sent. Especially when you don't feel well. You can look at my reviews. I generally don't like to give poor ones, and have previously been very happy with this practice. In my experience their providers are very knowledgeable, empathetic, and accurate in their diagnosis. The lady I saw Friday was no exception to that. It is the way the office runs that seems to be the issue. My recent experience with them is the way the office is run has changed and they're difficult to deal with. My hope is they can rectify this because if not, I will be looking for another practice.

Really will miss Dr Lafsky - have been thru 3 colonoscopies with him and he is by far the most…read morecompetent MD in NOVA. Sadly, he is retiring next year but his staff will certainly carry on . I recommend every one of age get this procedure done - the care from this office is magnificent and professional. All the best Doc.

Lafsky is fine, but not worth dealing with the reception staff, specifically Sam and Nancy. I have…read morezero shame calling them out after how I have been treated. I've been a patient for YEARS and only managed to see Dr. Lafsky in office ONCE due to repeated scheduling errors on their end. The final straw was after being denied a scheduled appt. With Dr. Lafsky by Nancy the office manager. All bc I missed an appointment while I was in the hospital with SEPSIS. Instead of telling the doctor I was there she sat me and my MOTHER down for 45min to lecture us about missing appointments. I even called from my potential deathbed to cancel and i saw Dr. Lafsky while in hospital!! Later that weekend, I retroactively received an invite from the receptionist Sam to an entirely different appointment the previous month that I did not make nor was I ever informed of. Clearly trying to clean up a screw up. So, after trying to schedule an over due Endo and colonoscopy for 3 years with this office, I finally gave up and found a new GI. I came in as a new patient, had my first appointment, and both procedures scheduled and performed in less than 2 weeks. If you are having issues with this office, it's them not you, just run. P.s. shout-out to Reston Gastro Health! It's a 2hr round-trip, but probably just gained me years of life back.