First time patient, referred by my primary physician. Reception staff were friendly and helpful…read more Appointment was right on time. Very professional and caring medical staff,. They listened to my concerns and we're very thorough in diagnosis and treatment. Highly recommended.

The staff and Doctors are all very kind and listen to my concerns…read more I would highly recommend them.

I go in to be seen about my sinuses by time I go in I have a hearing test and other procedure the…read moredr said had to be done before the insurance will cover something. So I trusted her. I get an mri of my sinuses and start this medicine regimen. I see her in 6-8 weeks to get results. I wait over 1.5 hours to see the dr to be give options of possible treatments. I contact the Drs after leaving with follow up questions before I decide if surgery is best. No response. I later get a bill for her to look in my ear. I really think their goal is to just get money. I will not go back. You feel like you just a $ Sign and they want to just get money. Hence why they over book and extra charge you. Do not recommend.

This review is for the receptionist. The receptionist here have very poor communication skills and…read morelacks professional mannerism. We made an appointment for the first time and 2 hours before the appointment, the receptionist called us and said the doctor will be leaving soon and would not be at our appointment. I told her that I could come now but she said the might not have time for me. We made an appointment prior and then got the run around... this is the second time we have had issue with scheduling at this office. My daughter and my son both had a stomach virus and couldn't keep anything down so I called the office and notified them and asked if I could come and They said they were unable to see us so they rescheduled us. Later on I found out that the front desk had put in the system that we are a no show for that day. So when I was heading to our rescheduled appointment, I called to confirm the appointment, I was told my appointment is on another day - weird, but fine. I then showed up that day and was told our appointment was in fact the day I called in and not today.... They are so disorganized here and are not open to accommodating their clients. They wasted so much of my time and my kids both suffered while waiting to see a doctor.

My medical insurance sent me to Family Hearing Services, where Dr. Khatri gave me a warm welcome…read morebefore we began the hearing assessments. As others have said, Dr. Khatri is knowledgable, compassionate and knows her stuff! She offered some simple tips that have made wearing hearing aids very easy and non-invasive. Also, during the shake-down period of getting used to the aids, I have visited her every week to report how her adjustments have affected my level of hearing comfort. I'm very glad to have found Family Hearing Services, specifically Dr. Khatri.

What a mistake! I traveled 40min to pick up my hearing aid,…read morein their Leesburg office, that was out for repair. After several questions about why I was there with verification after verification the person at the front desk finally went to the back to retrieve my hearing aid. It took two of them to find it. When I tried it on it didn't work. It wasn't communicating with the app on my phone. I asked for help and was told the person in the back would help with this problem. Do I took a chair in the waiting room. Someone tried to enter the office but it was locked. They knocked and I informed the person I saw earlier. She mentioned they were closed for lunch. I thought nothing of it because I was already in the waiting room and they were supposed to help me. 40minutes later I called for an update on my request for help only to be informed that they were closed for lunch and the doctor was out. I objected stating that I have been waiting for 40min for someone to help. They said it was lunch, nobody was asked to help and the doctor is out. Things got heated and I left without getting any help. On my way out the door there was a box left in the doorway which I tapped inside. The rude person at the front desk yelled "Don't kick our box. It's someone's hearing aid." To be clear ,I never kicked the box. I just tapped it inside the doorway so I could close the door behind me. If I can't fix the communication issue with the app on my own I will get help online with the manufacturer. I will never return to Family Hearing Services and I encourage everyone else to avoid this establishment.

Dr. Gina Cravato has been my go-to professional for hearing services for 10+ years. She recommended…read moreOticon hearing aids in 2013 and tweaked them for me over the years. Then, about a year ago, I experienced a sudden and dramatic hearing loss in my left ear. Dr. Cravato suggested a cochlear implant and while I was nervous, she guided me through the process. Her support, deep listening, and encouragement over the years have made a world of difference. A shout out to Dr. Cravato and the staff at Hearing Associates of Northern Virginia for their professionalism and caring manner. I highly recommend this practice.

Hearing Associates of Northern Virginia has been extraordinarily helpful on every visit made on…read morebehalf of my 89 year old mother. What an extraordinary practice: kind, caring & competent audiologists; knowledgable support staff & an office well stocked with fairly-priced hearing aid accessories. When my mother moved from Florida to Baltimore, I went to this practice (not far from my home) to purchase new rechargeable batteries for her hearing aids. When I told the receptionist that the batteries were supposed to last about a year, but were not working after 5 months, she immediately consulted with Dr. Gina Crovato. Dr. Crovato told me that a recently identified defect in the hearing aid battery doors contributed to the loss of power & said she could replace them if I just brought in the hearing aids, which I did. My Mom had already seen another audiologist in Baltimore, who did not seem to be aware of this problem. My mother has since seen Dr. Kelsey Trinka, who is so patient, listens carefully and was able to make some needed adjustments in the hearing aids. My mother is slowing down & Dr. Trinka made sure she was comfortable & never rushed her. When another problem came up & I thought the warranty had expired on the hearing aids, Dr. Trinka took time to check the purchase/warranty papers from the Florida audiologist where the hearing aids were purchased, and verified with the manufacturer that the repair warranty is still valid for many months. I have accompanied my mother on multiple visits to audiologists in Pennsylvania, Maryland & Florida, as she moved. After her first pair of hearing aids were purchased in Pennsylvania, the audiologist said "See you in two years", as though her job, selling the hearing aids, was done. It takes considerable training & expertise to program hearing aids & I now understand that adjustments may be needed over several months to fine-tune programming as the wearer gets acclimated. This audiology practice is clearly committed to ensuring that the most up-to-date technology is working properly to service hearing impairment in a very patient-centered manner. I highly recommend this practice, because the purchase of hearing aids is not an end in itself; everyone needs competent follow-up support to make the most of that investment over time.

My care was excellent and all my questions were answered. However the price of my hearing aids was…read morenot excellent especially when I did some price comparing on line.

This practice has great professionals who offer quality services. The low rating has to do with…read moretheir operations...they are booked so far in advance that when I needed to reschedule an appointment, I couldn't get in for another month... So I ordered and made a partial payment on new hearing aids....the hearing aids have come into their office, but they can't fit me in to deliver them ...very, very frustrating. Either they.are not budgeting their time to accommodate the number of clients they are serving. Or, they are terribly understaffed. They should warn you that rescheduling in a reasonable time is not possible. And you should consider that before committing and paying.

I purchased a set of hearing aids from this business, and the left hearing aid stopped working. I…read morewent in early June to try to get it repaired. I was told to bring it in after June 30. Today I called to set up a regular hearing test. The earliest appointment was August 25. Once again I asked about getting my left device repaired and was told that would have to wait until August. This is not quality customer care or service. I would never recommend this business.

Front desk OK Location the usual headache to find Parking Ok…read moreDoctor friendly but exam just fair. Had to ask for some screenings. Middle of the road

Extremely disappointing experience…read more After being a patient there for six months, I unexpectedly received a bill. I have no issue paying for services rendered, but I would have appreciated receiving statements along the way instead of one large bill at the end. When I requested a detailed bill so I could submit it to my insurance company, I was told the office does not handle billing directly and that I needed to call an 1-866 number. I left at least ten voicemails. Each time, I was told someone would return my call within two days. I never received a single callback. I then went back to the office in person to request a detailed charge history. I was told I needed to speak with the office manager. After leaving her several messages with no response, I returned again and was told she was in a conference call. On my most recent visit, when I tried to speak with her directly, she refused and shut the door to avoid the conversation. This is a facility I trusted with my medical care. The complete lack of communication, accountability, and professionalism has left me feeling extremely disappointed and disrespected. I will not be returning and would strongly advise others to proceed with caution.

Dr Edward Lee first visit set for 30 minutes. Saw me for 10…read moreminutes. He listened without smile or sincerity in my opinion. Asked almost no questions and ear wax removal was painful three times. In my personal free speech opinion i felt I was treated as a number. Just the facts as I see them. Do not recommend at all.

Beware if they tell you that appointment is at 2 PM, it is actually at 2:15 PM. No need to show up…read moreearly.

Edwin and Lisa are the best! Trust your care to either of them. I now live in Texas and I have…read moreyet to find anyone as good as Edwin Encarnacion and Lisa Slidell!