Had a specialized test called ABT, I think. Dr. Johnson is friendly, she explained the rest itself…read moreand results. She was awesome.

I go in to be seen about my sinuses by time I go in I have a hearing test and other procedure the…read moredr said had to be done before the insurance will cover something. So I trusted her. I get an mri of my sinuses and start this medicine regimen. I see her in 6-8 weeks to get results. I wait over 1.5 hours to see the dr to be give options of possible treatments. I contact the Drs after leaving with follow up questions before I decide if surgery is best. No response. I later get a bill for her to look in my ear. I really think their goal is to just get money. I will not go back. You feel like you just a $ Sign and they want to just get money. Hence why they over book and extra charge you. Do not recommend.

This review is for the receptionist. The receptionist here have very poor communication skills and…read morelacks professional mannerism. We made an appointment for the first time and 2 hours before the appointment, the receptionist called us and said the doctor will be leaving soon and would not be at our appointment. I told her that I could come now but she said the might not have time for me. We made an appointment prior and then got the run around... this is the second time we have had issue with scheduling at this office. My daughter and my son both had a stomach virus and couldn't keep anything down so I called the office and notified them and asked if I could come and They said they were unable to see us so they rescheduled us. Later on I found out that the front desk had put in the system that we are a no show for that day. So when I was heading to our rescheduled appointment, I called to confirm the appointment, I was told my appointment is on another day - weird, but fine. I then showed up that day and was told our appointment was in fact the day I called in and not today.... They are so disorganized here and are not open to accommodating their clients. They wasted so much of my time and my kids both suffered while waiting to see a doctor.

The staff and Doctors are all very kind and listen to my concerns…read more I would highly recommend them.

Friendly office staff. Jasper Francis took the time to listen to me and addressed my issues. I will…read morereturn. Bonus is that they are part of LMG as is my GP.

I submitted a request for an appointment online. I didn't hear from anyone so I called about 2…read moreweeks later. Mickayla answered the call and was very rude and dismissive when I asked why no one had called back yet. She told me they were very busy and then went right into asking for my insurance. Her tone was so dismissive and condescending that I told her I would call another office. I called the McLean office and learned Mickayla deleted my request in the system! Haley, at the McLean location was nicer but after seeing the negative reviews on Yelp, I'm even more hesitant about this location. I was told to email the regional manager, Lauren, because she was in a meeting, although Haley told me she spoke to Lauren briefly. It all sounded a bit strange to me.

Went here to get impressions for some custom music IEM monitors. Sent the photos top the…read moremanufacturer and they replied: "Unfortunately, both impressions are missing material in essentially all of the required areas. Please have both impressions redone. I would suggest looking for a different audiologist to redo the impressions."

THIS IS NOW CLOSED!!!!!!!!!!!!!!!!…read more It was so nice to be shopping in the area and see the office empty and a sheet of paper in the window with a phone number on it. You would think that they would at least have sent their current customers a notice that this office was closing. I guess spending your hard earned money does not get you any respect from this company Travel to the Leesburg office for service (maybe) Buy a new set of hearing instruments from them DEFINITELY NOT I guess if it ZOUNDS too good to be true it is.

I had the opportunity to meet one of the owners and Shawn the audiologist at a pharmacy in…read moreLeesburg, Va. I had a free hearing test and made an appointment to go to their Leesburg office to be further tested and fitted with hearing aids. As much as I really loved the hearing aids and how great they felt, the customer service during that time was completely unprofessional. After being there for 3 hours (when it probably should have taken an hour at most), I reluctantly left without purchasing anything because I honestly didn't trust that I would get decent service when needed. It had nothing to do with the time spent there; it had to do with all of the shenanigans that went on while I was there. The odd thing was that even though I walked out without purchasing, I was not contacted again for a month, more than enough time for me to go elsewhere, so they were clueless as to how horrible the service was. Its been awhile since I went but I had been meaning to post this to forewarn others. Now I see they've closed the other office and didn't give anyone notice that it was closing. I'm giving this place 2 stars because the hearing aids I tried on were great, but I have no idea if they would continue to be great and while everyone was really friendly, the actual service was completely unprofessional. I still shake my head thinking about it.

Extremely disappointing experience…read more After being a patient there for six months, I unexpectedly received a bill. I have no issue paying for services rendered, but I would have appreciated receiving statements along the way instead of one large bill at the end. When I requested a detailed bill so I could submit it to my insurance company, I was told the office does not handle billing directly and that I needed to call an 1-866 number. I left at least ten voicemails. Each time, I was told someone would return my call within two days. I never received a single callback. I then went back to the office in person to request a detailed charge history. I was told I needed to speak with the office manager. After leaving her several messages with no response, I returned again and was told she was in a conference call. On my most recent visit, when I tried to speak with her directly, she refused and shut the door to avoid the conversation. This is a facility I trusted with my medical care. The complete lack of communication, accountability, and professionalism has left me feeling extremely disappointed and disrespected. I will not be returning and would strongly advise others to proceed with caution.

Dr. James Lee is incredibly knowledgeable and passionate about his work. My life has significantly…read moreimproved since being treated by him. I recommend Dr. James Lee to anyone who is in need of competent, professional ENT care.