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    Professional Grout Tech

    5.0 (7 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Professional Grout Tech

    Grout cleaning

    Grout recoloring

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    Metro Flooring Contractors

    Metro Flooring Contractors

    1.9
    (96 reviews)

    Thank you for your response. I'd like to clarify several key points for accuracy…read more First, there were not "multiple service visits." Metro Flooring came out only twice--once for the original installation in 2021, and once in 2025 for warranty repair due to plank separation. Second, your response actually confirms an important issue. As you stated, this flooring can be installed either as a floating floor OR as a glue-down system--but not both at the same time. However, during the 2025 repair, your installer glued down planks in an area of what is otherwise a floating floor system. This directly contradicts proper installation standards and prevents the floor from expanding and contracting as designed. After Metro Flooring refused to return and inspect the issue, I had a contractor come out to evaluate the floor. During that visit, the contractor identified that planks in the repaired area had been glued down. I then retained a certified floor inspector, who confirmed in a formal report that mixing installation methods (glue-down within a floating system) is improper and can cause the exact failure that occurred. Additionally, Metro Flooring declined to return to inspect the issue, which required me to incur additional expense to obtain both a contractor evaluation and an independent inspection. This situation is not the result of improper maintenance or misuse, but rather the result of an improper repair that altered how the flooring system functions. I am simply seeking a fair resolution for a floor that failed following warranty work.

    This is the most recent complaint on Metro Flooring Contractors. We have new contractors here right…read morenow and they just took out the floor from Metro. They showed us where underneath the floor it is very uneven. The new contractors are saying the reason that the floor from Metro had the problems it did, with the sides/seams coming apart is because Metro did NOT put down the necessary filler to even it out before installing the new floor. On top of the fact that the floor that Metro installed is NOT kitchen grade flooring.  They are totally lying about their claims of the floor problems being due to humidity in the space. If that were so, it would be the entire floor, not just certain sections. I've been saying this since the problems started and now I've been verified and vindicated.  Something needs to be done about Metro ripping us and many others off, and their lies and inscrutable business practices.

    Professional Grout Tech - tiling - Updated August 2026

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