Very unprofessional…read more The office just called to tell me they would no longer be accepting my insurance in the less than a month when my appointment is only than 6 weeks away. This is after moving my appointment to this date a month ago as reschedule.... when they told me at that time to move the appointment to the end of March, but not any later because in April they would stop taking my insurance. They seem to decide when they will or will not take your insurance on a whim. I would recommend finding a more reliable and courteous provider for your dental needs.

Very poor customer service. Dr kim the wife very great but…read morehad appt today drive two hours from new Hampshire and clerk said could not take me. I have been in new Hampshire for over a year and dr kim knows this do to crown I had 6 months ago. At least clerk should of had decency to call me instead drive 2 hours. Very poor

I went in for a checkup and cleaning after numerous bad experiences in the past with other dentists…read moreand oral surgeons in CT. From the receptionist, Lisa, ( so understandiing when I came in with tears streaming down my face)She talked me thru it and made sure the rest of the staff knew that there was a very scared and emotional patient was coming in. Lisbeth and Brittany provided amazing xray and cleaning experience. I started in the chair curled up and so frightened and when I left my stomach hurt from laughing so hard.Dr. Mike came in took a look and off I went. Our daughter recommended us and I cant wait to go back!!!!! Its crazy. Thank you to the whole staff for getting me back on track for the best oral care.

I have been a patient here for 20 years and this is not the same business as when Doherty and…read moreFlanigan ran the practice. The new dentists maybe competent but they have reduced the front office staff from 4 or 5 down to one person and she is not that pleasant. There is not the attention to detail or patient concerns that there used to be.

I am a patient of Shoreline Periodontics in Middletown CT…read more It's been 2 months since my appointment and I am due funds back from Shoreline for over payment. The check was not received in 60 days now but promised in 3 weeks. No one seems to know what is going on at your branch in Middletown regarding this. They say the check is in the mail but months pass and no refund was ever received. They don't return calls over there either. Can you speak to someone in your Middletown staff to facilitate this. This is the most unprofessional behavior I have ever experienced from any dental company. Please resolve this asap, TY. Just ask them to send the check out for the $450.00 you guys owe me or find out why they are dragging their feet here. They will know who it is. Sorry for the bad review, but you guys earned it.

-1 star , Dr. Pearce knowingly worked on my two teeth that had root canals, knowing that they were…read morepainful and unstable , naturally thousands of dollars later they had to be pulled, she did one for free of course, telling me the second one could support a crown and would be fine despite the cavity. The dentist I went to said no, he could not in good conscience and said it would also have to be pulled. Found an excellent periodontist , Dr. Gulino, in Groton. He saw me the same day, knowing I was suffering and a week later he removed the stiches and said Im healing there nicely. What a difference in quality of care and compassion.

They lost my paperwork between appointments so I had to fill it out again…read more They also refused to complete a teeth cleaning even without doing the deep scaling they recommended. I told them I couldn't afford the scaling at a cost of 5k out of pocket and my benefits were expiring. They didn't care and I felt that they just wanted to sell more services. I will not be back nor do I recommend them.

Most excellent experience I have had with a dental implant. Estimated 3 days of pain. Took 4 advil…read moresame day of work and was fine from that point on. Outstanding work!

Great place so far with all our appointments. The staff and dentist are great and patient with…read morekids, which is the best part for me. I have a 10, 8, 6, and 4 year old that go there. The dentist was very thorough with their exam. We didn't wait long to get called back for their appointments.

I went to this dental group with Unitedhealthcare. They pay $2000 a year towards Dental. Every…read moredentist I've ever been to knows this and knows this. It took this Dental Group weeks to verify my insurance. I finally was able to make an appointment. I went in to see the dentist, and after a lot of deliberation, over a treatment plan, we arrived at a plan was satisfactory to me, and the dentist agreed to which was to give me a crown and a partial. I had a partial made at my own expense with the former dentist. I had set because he did not crown my back tooth, I had problems. I went to the dentist out of network that told me I needed to get that tooth crown. Unfortunately I couldn't see him because he was not a network. After coming up with the perfect dental plan for me, the dentist went to lunch and decided during lunch, that he was not going to give me a crown because he did not want the temporary partial I had made, which is only to be used for a short period of time, and not meant for the long term. He changed his mind because he wanted that temporary partial to fit me forever when it's going to end up in the garbage. So he changed his mind about my dental plan, but never consulted me. He had his receptionist called me and cancel my appointment till they could verify Everything even though I had already told them that the partial had been approved. To have a receptionist, call you and not even a dental assistant, and informed me that the dentist changed his mind and not consult with a patient is unacceptable in any field of dentistry. I would seriously think twice before going to this establishment. You never know what you're going to get. His behavior was remarkably unprofessional. I found a new dentist and I'm very happy with her!

I have amazing experience going to Norwich Family and cosmetic dentistry. They are caring,…read moreprofessional and friendly They're great with kids and overall five star ratings review all around. Always look forward going back to my next appointment.

I highly recommend this place. ALL of the staff are very considerate of people like me who have a…read morefear of going to the dentist. I literaly would have the dentist sweats and now I'm not. In the past month I have not had any pain with the procedures done. One of the procedures done was a root canal & there was no pain.

Love this dental office. Everyone is super friendly and helpful. I had Dr. Linh and Dr. Amanda and…read morethey were both great. They both explained things well and listened to my concerns. I highly recommend them! They make going to the dentist a pleasant experience, which is saying a lot!

I had to have a surgery (tooth extraction) Monday. I had Dr. Ross due to Dr. Lisa on vacation. Dr…read moreRoss was one of the gentlest and most considerate dentists to work on me besides he made me laugh thru this experiences. Thank you Doctor. Raymond

I am terrified of dentists, due to terrible experiences in the past, but he was great at settling…read moremy nerves. He uses topical anesthetic before novacaine, which is priceless, and he has these little tricks to fool the nerves in your mouth into forgetting what little sting is left from the novacaine needle after the topical is applied. My tooth was broken already, but he had no difficulty getting it out relatively quick. Whoever heard of thanking your dentist for making a tooth extraction so pleasant? Well, I did it, and I'll definitely be going back to Dr. Bruce Dougherty at Groton Dental for future work, should I need it.