Won't even look at you without a credit card on file. Maybe that's why they could build the most…read moreopulent dental facility this side of fantasy land. Won't be using their services.

Beautiful Waterford office. Knowledgable staff with an exceptional receptionist named Mariah. Dr…read more Janicek seems great and two root canals have gone smooth so far, although it'd be too early to see any issues. As for the work itself, really only another DMD can comment. Reason for the loss of two stars are their billing practices. First root canal is $1,800 which turns into ~$800 for the in-network insurance negotiated fee. Insurance covers 80%, so less than $200 out of pocket. By the second root canal my $1,500 annual benefit is exhausted. That's fine, should be $800 out of pocket. But now the office refuses to honor the in-network fee. Now I'm being billed as if I have no insurance at all. I've confirmed with my regular dentist that they "of course still honor your in-network fee. That's the cost we've agreed to charge our clients." Not at Pro-Endo. Beware.

They lost my paperwork between appointments so I had to fill it out again…read more They also refused to complete a teeth cleaning even without doing the deep scaling they recommended. I told them I couldn't afford the scaling at a cost of 5k out of pocket and my benefits were expiring. They didn't care and I felt that they just wanted to sell more services. I will not be back nor do I recommend them.

Most excellent experience I have had with a dental implant. Estimated 3 days of pain. Took 4 advil…read moresame day of work and was fine from that point on. Outstanding work!

I got herpes from here. Then I was given a certified letter. Not to come back. I went to work. Had…read moremy dentist appointment. Then that very night. Bumps on my jaw.

I've been a patient at Bridgeworks Dental for many many years. I've recommend them to multiple…read morefamily members and always found the group to be pleasant. Recently however, I had a very negative experience that has made me switch to another dental group. I never had any issues with paying any dental bills and in fact at times had credits on my account as me or my husband, (who was also a patient until last week), had paid a balance as directed by the front office only to have our duel insurances cover more than expected Resulting in an account credit. Last week I went in for the last part of a root canal which was just to get the permanent crown affixed. I had paid half of my balance previously and owed $208.00 at the visit in Dec 31st. My appointment was at 8:30 in the morning for which I was on time. I was greeted by the assistant and ready to go back when the girls behind the desk pointed to the computer and read something and then told me I needed to pay before I saw the dentist. Id never been requested to do this and I asked why I would pay prior to services being performed? An office worker assured me that this was the new office procedure going forward. I'd brought my debit card with me and tried to process the payment. It was declined as my bank had put a temporary hold on my account due to "suspicious activity" Over the holiday which was unknown to me but common for the bank to do to protect customers accounts against fraud. I tried multiple phone numbers for the bank and the number on the back of my card to request that they remove the block however, nobody was available until the bank opened at 9:00 a.m. in the meantime, one of the office workers said she would check with the dentist to see if he would see me in the meantime until I got my card squared away. She came back from checking and relayed that I couldn't go back until I paid first. This was very disheartening as I never had any issues paying for any services. I sat in the waiting room for a half hour until my bank opened and then left to go to the bank, got cash and brought it back to the office and paid. I was then seen by the dentist for the ten minute appointment. I found it odd that when I was told it was a new policy of the practice, as I was waiting to be seen, two patients came out and were charged AFTER their appointments. I mentioned this to the office worker (who has been there a while) and she said, "if it's for a cleaning or something like that we charge after but for a crown we charge up front". The whole situation was unpleasant and unprofessional. I fully understand that dentists need to get paid as any business does but this was unwarranted and unnecessary. To be treated in this manner was very unexpected and disheartening.

Found this place online and wow was I happy that I did. I called in and got an appointment within…read morethe next two weeks. All new patient paperwork was online, so I could show up to my first appointment prepared. The office staff was very efficient and friendly and I was seen at the time of my appointment with very little wait. My dental hygienist was very helpful, informative and did an excellent job cleaning my teeth. I found Dr. Johnson to be very thorough and when I came in for a routine filling a few weeks after my initial consult - it was so incredibly fast, efficient and pain free. He did an excellent job keeping the situation calm and the way he gives the novocaine shot is certainly unique. ;-)

Best dental experience ever! Clean and inviting facility…read more Professional and friendly staff. Also no waiting! They always take me right on time.

Recently had a horrible experience with a new receptionist named Evelyn…read more I had a 2 pm appointment, and got stuck in traffic on Rt 32 on my way. The traffic was literally at a standstill. I called ten minutes before my appointment and was advised they have a 10 minute grace window. I called back at 2:10 to advise that I was just down the street and would be arriving in two minutes. I was told very rudely that I'd have to reschedule, even though after arriving I could see my hygienist was available. I advised the receptionist that I had driven over 50 minutes to get to Contemporary Dentistry from Colchester. She began to argue with me that she lived in Montville and it was only 30 minutes to Colchester. I tried to show her on my GPS from where I live the driving time and distance, and she accused me of shoving my phone in her face, which wasn't the case at all. I was simply trying to explain to her and show her that I drove a long way to get to the office and just wanted a cleaning. She insisted that I needed to reschedule. The reason I was given for having to reschedule was that the Hygenist needed additional time for my appointment to do x-rays. I told the receptionist I didn't have any problems with my teeth and I just wanted a cleaning and I would get my x-rays on my next visit in six months The receptionist advised me that it was a Connecticut state law that I had to get full dental x-rays every five years, which I really questioned. I asked to speak to the office manager, Jessica because the receptionist Evelyn was being unreasonable in my opinion . Jessica advised me that it is not a Connecticut state law that x-rays have to be taken every five years or patients can't be treated. After speaking to Jessica, it was approximately 2:30 PM, and Jessica politely scheduled me for another appointment next week. This was after Evelyn rudely advised me she would not schedule me. I've been going to Contemporary Dentistry since 1985 when Dr. Tiberri owned the practice, and prior to the practice being sold to Dr. Sanfilippo. I have always had good experiences, and have given many 5 star reviews in the past forContemporary Dentistry, but this new receptionist named Evelyn does not represent the practice well. The one star score I am giving today is based on the horrific interaction I had with the new receptionist named Evelyn.

I've had all good experiences here…read more Staff and doctors are top notch. Recommend giving them a try.