I am a patient of Shoreline Periodontics in Middletown CT…read more It's been 2 months since my appointment and I am due funds back from Shoreline for over payment. The check was not received in 60 days now but promised in 3 weeks. No one seems to know what is going on at your branch in Middletown regarding this. They say the check is in the mail but months pass and no refund was ever received. They don't return calls over there either. Can you speak to someone in your Middletown staff to facilitate this. This is the most unprofessional behavior I have ever experienced from any dental company. Please resolve this asap, TY. Just ask them to send the check out for the $450.00 you guys owe me or find out why they are dragging their feet here. They will know who it is. Sorry for the bad review, but you guys earned it.

-1 star , Dr. Pearce knowingly worked on my two teeth that had root canals, knowing that they were…read morepainful and unstable , naturally thousands of dollars later they had to be pulled, she did one for free of course, telling me the second one could support a crown and would be fine despite the cavity. The dentist I went to said no, he could not in good conscience and said it would also have to be pulled. Found an excellent periodontist , Dr. Gulino, in Groton. He saw me the same day, knowing I was suffering and a week later he removed the stiches and said Im healing there nicely. What a difference in quality of care and compassion.

Love this dental office. Everyone is super friendly and helpful. I had Dr. Linh and Dr. Amanda and…read morethey were both great. They both explained things well and listened to my concerns. I highly recommend them! They make going to the dentist a pleasant experience, which is saying a lot!

I had to have a surgery (tooth extraction) Monday. I had Dr. Ross due to Dr. Lisa on vacation. Dr…read moreRoss was one of the gentlest and most considerate dentists to work on me besides he made me laugh thru this experiences. Thank you Doctor. Raymond

I went in for a checkup and cleaning after numerous bad experiences in the past with other dentists…read moreand oral surgeons in CT. From the receptionist, Lisa, ( so understandiing when I came in with tears streaming down my face)She talked me thru it and made sure the rest of the staff knew that there was a very scared and emotional patient was coming in. Lisbeth and Brittany provided amazing xray and cleaning experience. I started in the chair curled up and so frightened and when I left my stomach hurt from laughing so hard.Dr. Mike came in took a look and off I went. Our daughter recommended us and I cant wait to go back!!!!! Its crazy. Thank you to the whole staff for getting me back on track for the best oral care.

I have been a patient here for 20 years and this is not the same business as when Doherty and…read moreFlanigan ran the practice. The new dentists maybe competent but they have reduced the front office staff from 4 or 5 down to one person and she is not that pleasant. There is not the attention to detail or patient concerns that there used to be.

I have amazing experience going to Norwich Family and cosmetic dentistry. They are caring,…read moreprofessional and friendly They're great with kids and overall five star ratings review all around. Always look forward going back to my next appointment.

I highly recommend this place. ALL of the staff are very considerate of people like me who have a…read morefear of going to the dentist. I literaly would have the dentist sweats and now I'm not. In the past month I have not had any pain with the procedures done. One of the procedures done was a root canal & there was no pain.

Very friendly & knowledgeable staff. The dentist also helped me choose a dentist that was covered…read moreby my insurance so I wouldn't have to pay a large bill out of pocket. I'll make sure to recommend other people to them and hopefully I'll get insurance that includes them as an in network provider. My insurance has changed over the years so whenever they're included as an in network provider I always choose them. They're friendly, knowledgeable, patient and quick. I feel more like a person and not just a number when I visit them. Keep up the great work!

Not flexible, not great patient service unfortunately! Tried to become a patient but due to some…read morework obligations I had to reschedule 2-3 times and they wouldn't reschedule again said to "call same day". So for anyone working full time recommend looking elsewhere!

They lost my paperwork between appointments so I had to fill it out again…read more They also refused to complete a teeth cleaning even without doing the deep scaling they recommended. I told them I couldn't afford the scaling at a cost of 5k out of pocket and my benefits were expiring. They didn't care and I felt that they just wanted to sell more services. I will not be back nor do I recommend them.

Most excellent experience I have had with a dental implant. Estimated 3 days of pain. Took 4 advil…read moresame day of work and was fine from that point on. Outstanding work!

Great place so far with all our appointments. The staff and dentist are great and patient with…read morekids, which is the best part for me. I have a 10, 8, 6, and 4 year old that go there. The dentist was very thorough with their exam. We didn't wait long to get called back for their appointments.

I went to this dental group with Unitedhealthcare. They pay $2000 a year towards Dental. Every…read moredentist I've ever been to knows this and knows this. It took this Dental Group weeks to verify my insurance. I finally was able to make an appointment. I went in to see the dentist, and after a lot of deliberation, over a treatment plan, we arrived at a plan was satisfactory to me, and the dentist agreed to which was to give me a crown and a partial. I had a partial made at my own expense with the former dentist. I had set because he did not crown my back tooth, I had problems. I went to the dentist out of network that told me I needed to get that tooth crown. Unfortunately I couldn't see him because he was not a network. After coming up with the perfect dental plan for me, the dentist went to lunch and decided during lunch, that he was not going to give me a crown because he did not want the temporary partial I had made, which is only to be used for a short period of time, and not meant for the long term. He changed his mind because he wanted that temporary partial to fit me forever when it's going to end up in the garbage. So he changed his mind about my dental plan, but never consulted me. He had his receptionist called me and cancel my appointment till they could verify Everything even though I had already told them that the partial had been approved. To have a receptionist, call you and not even a dental assistant, and informed me that the dentist changed his mind and not consult with a patient is unacceptable in any field of dentistry. I would seriously think twice before going to this establishment. You never know what you're going to get. His behavior was remarkably unprofessional. I found a new dentist and I'm very happy with her!

These people could not care less about their patients. When I first started going to them, I was…read moreassigned to a dentist there who wasn't even on their list when you called to make an appointment. So, someone very, very new. I had a tooth that was, apparently, badly infected, so this dentist performed a root canal on it. But when he made the crown for the tooth, it was way too big. And I mean massive. So massive that it filled the entire spot below it, where another crown was supposed to go. I told him the crown he made was too big, pointed out how it was so huge it would be impossible to fit the other crown below it. He did not listen. Just brushed me off and said that the computer had modeled the crown after my real tooth, so they would fit together just fine. Fastforward to a week later, when I had to have the lower crown fit in. Guess what? The monstrously huge upper crown was too big. It blocked the lower one. The poor dentist who was in charge of the lower crown kept shaving it down until it was almost nothing, trying to make it fit. I finally told him to stop, that it was useless because the upper crown was too big. I called this office again, Norwich Family Dental Associates at 17 Lafeyette, and told them AGAIN that their crown was too big. The had me come in, shaved the massive upper crown down. Then, fastforward to another week later (roughly) and I get a call from them out of the blue telling me to come in because they needed to inspect the crown they'd put in. I go in and guess what? Turns out, they had to replace it because oh gee, wouldn't you know, it was too big. Like I had told them it was FROM THE VERY BEGINNING. So, they had to give me a new crown. But not before the lower one had been shaved down to almost nothing in an effort to compensate for THEIR mistake. I still had a few fillings that needed to be done. Same guy who did the upper crown, because once they just assign you to the dentist that can fit you in the soonest, he's just automatically who they give you every time. And he was apparently new, so they just funneled new patients to him. During a filling, the Novocain he gave me didn't work. I felt everything. And it hurt. Badly. He gave me another injection of Novocain, but with the same result. It. Didn't. Work. Third time's the charm, right? Wrong. It still didn't work. So, I can only assume he was injecting it in the wrong spot. But it didn't matter. After his third attempt didn't dull the pain he just kept on working and I had to clench my fists and bear it the whole time. All of this happened around 2022, 2023. Now it's 2025. The dentist I had been seeing there a couple years ago was gone. So, I was assigned to a different guy. I go back because a crown I had (different tooth), popped out during flossing. I go there just to have it recemented. Well, when I go to have this done, wouldn't you know, the tooth next to it has a cavity beneath the crown. But the cavity? It was found on an x-ray that had been taken ALL the way back in 2022. But the guy I'd been seeing then just hadn't caught it. So, it festered. For years. And you know they kicked? I had actually gone into the office a few months prior to this cavity being found, wanting all teeth x-rayed because I knew something was wrong. They brushed me off, said it was too soon for a full dental x-ray and that it wasn't due for another TWO YEARS. The cavity could have been found THEN, too. But no. They brushed me off, like always. By the time they remove the crown and see the damage, most of the tooth was lost. Did they still charge me for THEIR mistake? You bet they did. Did they give me anything for the pain in my gums caused by the TEMPORARY fix they did? Of course they didn't. Just told me to come back in and give them MORE money (that of course I can't afford) to see what's going on with the tooth because it still ached. And if I did, naturally they'd tell me some other asininely expensive procedure would be needed to fix it. I tried to tell them it probably hurts because, due to other medical conditions atm, I just heal slowly. But of course, their go to is to just have me come in. Again. And give them more money. I'm done. With this office. With it all. I'm done.

Great place. Very professional with the newest dental technology and best trained competent…read moreDoctors, Hygienists, technicians and administrative staff!