I had a pool pump go out. This particular pump is not easy to find but Sasser found and ordered it,…read moreinstall schedule was about a week out. No big deal, I just shocked the pool and applied algecide, brushing each day and kept it from getting green. Tech shows up right on time... turns out it's the owners son. Courteous, polite, and competent. Took his time (it can get complex) and got it right. The price? I got 3 quotes, Sasser's was $1,362 out the door. The other two? North of $2500. Sasser's isn't "cheap"... they're fair. And the others wanted money upfront for a service call. Sasser's runs their business like a family business should be run: Treat a customer with respect, be fair on your price, earn repeat business. Already scheduling them in for additional electrical work!

UPDATE: The owner responded to my review, and as you can see his response was an attempt to insult,…read moremenace, and put all blame on me the customer. His insults show what kind of business he runs. I'll answer some of his points. 1. I was not attempting to hide my name. I have had this Yahoo/Google name for 26 years and like many people it doesn't have my first/last name. People can see the various reviews I've left on here and they can see what kind of reviews I post. 2. He repeatedly refers to me as this "hero". He does it several times throughout his response and each time it is meant as an insult. Most businesses wouldn't continually insult a customer, especially since my review does not insult or degrade. I said I'm a disabled veteran at the start of my review, but at no point do I dwell on it or claim to be a hero. His repeated insults should be telling to anyone reading it. He is correct, they ended up not billing me for the $250 service fee. However, that was only after they were obviously at fault for damaging my well pump, and after taking 2 weeks to come to my house, only to then show up with zero parts/equipment. He makes his own point when he mentions how they carry thousands of dollars of pool repair equipment, but mysteriously didn't bring a single part to work on mine, even though they drove 45 min to get here and 45 min home. Before they will even make an appointment, a customer has to agree to pay 250 for each visit. That is their rule and only when I complained about multiple visits because they didn't bring any parts, and didn't fix the issue, and when I complained about them damaging my well pump, only then did he say he wasn't going to charge me. 3. As he admits, when I called to report the damage, his employee (who wasn't on the ground) said my pump was damaged by lightning, then said it was a bad pump. And yes, I did blame the company for the damage to my well pump. I'm not an electrician, and definitely no expert at mechanical repairs, but I like to deal with facts. The fact is my well pump was bought brand new 1 month prior. The fact is it has worked perfectly, twice a day since then. The fact is the pump had worked perfectly just 3 hours prior to their arrival. And the fact is, just a few hours after they left the pump was broken. And the fact is the pool and well pump share the same power conduit/circuit breaker. I think those facts are good enough to make most reasonable people suspect it was their fault the pump is now broken. Insults can't hide incompetence.

Used the Yelp project feature to schedule a consultation/repair of electrical work for 08:00am…read more05/20. Attempted to contact them several times via the Project messenger. There were no responses to any questions after the initial message as to what was included in the quote. Stayed home all morning and they never showed up. No call or message as to why the appointment was missed. Ended up canceling at 7:00pm long after the appointment time. Will not be attempting to use them in the future. I have screen shots of the attempts to get them to respond and confirm the appointment if interested.

David and helper showed up at the appointed time, did excellent work, and left the worksite…read morespotless. Thank you ! Highly recommend......GP

The technician who installed our dryer fried the outlet in our new home after moving across the…read morecountry at 34 weeks pregnant with a toddler. I called MEC, and Joseph came out a couple hours later. He fixed the outlet quickly and efficiently and got our dryer working right away! So incredibly grateful for Joseph and this company! Highly recommend them and will be using them for any future needs!

David Taylor did a fan job of wiring my Hot tub. Head well mannered, courteous and thoroughly…read moreprofessional.

Bob, and his son RJ, was referred to us by a lifelong plumber friend who is retired. We contacted…read morehim about repiping my mother's entire home. They showed up on time to look at the job, gave us a bid while on site and they blew every other bid out of the water. They showed up on time everyday and they worked until dark. No break for lunch, they just put their heads down and worked, and did a fantastic job. They were so far superior I t be workmanship they did, and they price they charged - we definitely found the best deal in the county!!

They do Electrical, Heating, Cooling & Plumbing…read more Called on Sat about plumbing and I was able to set up a appt time for Wednesday. They have a $39 fee for an appointment (between 8-5) or $59 for a 2 hr window (8-10). They called about 45-60 min before they arrived and their office sent a text with a picture and short bio of the technician. Technician showed up during the window promised (9ish), troubleshot the problem thoroughly explained issues, showed me options and installed new hot water heater pretty quickly. Plumber was friendly, polite and explained what the problems were before the repair. Very happy with completed job. I will call them in the future

It's never fun to have to call for a/c service in the middle of the summer...and on a Saturday. But…read morewe had to do just that yesterday and OnTime showed us as scheduled and did an outstanding job. Our technician (Landon) was competent, professional and through. I will definitely use this company for my HVAC needs going forward. Thanks Landon for a job well done!

Excellent service from Fairhope Plumbing. They communicate, are dependable and trustworthy…read more They are my "go to" for all my Plumbing needs.

Livewire Services installed a chandelier and six wall sconces today for me…read more The owner Troy, his son and another helper worked as a team. They knew their stuff. They were on time, and were cool about rescheduling because I had booked them for yesterday, forgetting I already booked a hair appointment that takes a while to get in and I have an event coming up so I couldn't reschedule the hair. So the Livewire team show up with great attitudes on time and give an estimate for a fair price, especially considering they have to install this big chandelier to a ceiling that's about 22' high!! Honestly it's scary just watching! Of course they had to remove the old one and we were in for a huge surprise there was no electric box!! The previous owners must have hillbilly rigged the old fixture and it was dangerously not up to code, they simply pulled a wire through the drywall and secured a heavy fixture with expanding butterfly bolts ( I forgot what they are called) but it's supposed to be anchored to studs and attached to an electric box. It was a lot of extra work but they didn't charge extra. They cleaned up after themselves and were really nice. They even hauled off my boxes for me that the fixtures came in. They were easy going and I felt comfortable with them in my home. I highly recommend Livewire Services they are good guys who do good work at fair prices.

Projects were completed as ordered in quick and professional manner. I can recommend Livewire…read moreServices and will call them again if needed in the future.

These guys are doing an incredible job at our showcase home. They are professional and detailed…read more Thank you.