ProfessioNail is doing everything that they can to keep customers and employees safe including partitions between practitioners and clients for manicures and pedicures, a partition for payments and making appointments, and socially distant outdoor seating while waiting for treatments. Different treatments are posted at each station and credit card prices are clearly posted. In the twenty-two months I've been away due to the pandemic, things have changed, but the same cheerful and personal treatments still exist at ProfessioNail. read more

The only reason I even gave stars was because my friend gets her nails done here and they always look fine, my nail lady was the reason for my bad review. First of all, when I came in asking if they had a certain color (because I couldn't find it on the polish shelf) I was told very rudely "well if it's not there then we don't have it". I went in with the intention of getting a glitter fade and it as told after 1 attempt that "Sorry I can't do it because the polish is too thick. I'll remove the color and you can pick something else" and then proceeded to roll her eyes at me. (Light purple nails) Long story short, her service was terrible. And she left me with crusty disgusting nails. She wasn't wearing a name tag but her name JENNIFER was on the receipt. DONT LET HER NEAR YOUR HANDS!! And I can only imagine how she leaves toes. Ugh. Worst service ever. I immediately left there and went to my normal nail place to see if they could salvage them. Luckily Mai at La Rosa Verde Nail Salon was able to fix them for me!! (Burgundy nails) read more

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I've been going to professional nails for years. The place is really clean & everyone is super friendly. Miley is absolutely amazing!!! She has an incredible ability to really understand what style of nails you want and makes great recommendations. If you are looking for natural looking acrylics nails she is the gal for the job read more

Professionail - Natural looking acrylics nails. - Nail Salons Near Me - Chula Vista, California

So glad to see this nail shop is still in business. I have been a long time customer and have always appreciated the amazing services they provide. A special "Thank you to Michelle" for my mani & pedi service! I will definitely be back! read more

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I highly suggest you go somewhere else. They don't care how they treat your nails...especially when it comes to removal. Took my wife here only for them to cause some harm to her nails. Terrible business! read more

After supporting this nail shop for 12 years, today was my last appointment with Professionail. I have gone there consistently every 2-3 weeks, and been on time to every single appointment and I've had to wait 15-20 minutes almost every time. And after the mistreatment I've endured by them today, i will not be retuning. This is the only establishment I've been to that acts like they are doing you a favor by servicing you. Appointment times don't matter, the customer service is terrible, the manager is awfully rude. They have no respect for your time and make it very apparent that your money spent here is not a big deal for them. Over the years I have seen them mistreat and take advantage of people and can no longer spend time or money here. Not yo mention how unsanitary they are. Today I was given towel that had toenail clippings on it Also, only 2 people know how to do basic acrylics well. Do not spend your money here. Support a business who appreciates it. read more

Appointments mean nothing at this place. Poor scheduling, they will take walk ins first, keeping technicians busy, you still have to wait with or without an appointment for at least 30 min, longer if they schedule you at a 30 min time slot, if they schedule you at 10:30am, technicians will not be available until 11am, they still have to transition to take a new client and will take first come first served. I've tried coming different days, in the afternoons or mornings, always the same. They have different fees if using a credit card for each service. Technicians do a good job, but any service will take at least 2 hours to complete because of the wait. read more

There is never much of a wait, always clean and the do excellent job with ingrown toe nails

I made an appointment at 10:30 and it literally took them 1 hour to seat me. I know, why did I wait that long, well I was with two other people who made appointments at the same time and did not want to leave. When they finally seated us it was just a horrible vibe it seemed as if we the customers did not matter and they just rushed everything. It was 12 when they finished with my pedi and haven't even started on my mani or eyebrows. I was not going to wait there any longer so I just paid for my pedi and left. No one ever apologized to me even after I constantly expressed my frustration or offered any kind of compensation. Because of my bad service I will not be coming back. read more

"The manager said 30 minute only one person ahead of you" nearly two hours later (dumb of me to wait) and the person ahead of me left too, and I decided to leave. Never coming back due to the COVID regulations they clearly don't follow. Zero social distancing although they did offer sanitation and wolves. I just don't recommend this place without having 3/4 hours of your day put aside to wasted for an hour service. read more

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horrible terrible job my nail came off never again! the lady was very rude not welcoming at all not sanitary

I showed Anna a picture of what I wanted and she replicated it perfectly! She was so kind and sweet too. Yvonne gave me a great pedicure as well as beautiful french tips on my toes. It's a bit pricey here, but the girls are so kind and they do a great job. My friend got her nails and toes done with me, and she loved her end result too! read more

Professionail - Coffin French tips - Nail Salons Near Me - Chula Vista, California

Well... to start I wanted a full set of french tips. Tiffany convinced me that regular tips with a gel drawn french tip was "more natural", so I agreed. As she used the drill bit, she had nicked me in almost every finger. Then she cut down a hang nail and it bleed, she didn't even take the time to disinfect the area. I had to tell her to apply alcohol. Then later she told me that I needed my eyebrows waxed, I told her why would I need my eyebrows waxed if I just got then done 3 days ago? I left completely unhappy but tiped aways. A couple days later, I noticed that my curticles were getting red, itchy and had small blisters in some areas, see pictures. I went to Urgent Care and the doctor said I had developed an allergy most likely to the cheap products or chemicals being used, most likely MMA chemicals being used. I had to remove my acrylics at home and apply a Rx ointment that was given to me by Urgent Care. So disappointed with my experience at this nail salon. read more

Professionail - Allergic reaction to whatever cheap chemicals/acrylic powders they are using. - Nail Salons Near Me - Chula Vista, California

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Manicurist: you know we do waxing too. You have one eyebrow. I'll make two eyebrows for you. I give you a good price. Me: oh no Thank you. I'm in the process of letting them grow. (I seriously don't have a unibrow) Manicurist: honey your eyebrows are overgrown. You need to have two. Me: no Thank you! (Groan) Manicurist: ok it's up to you if you want to walk around with one eyebrow. (Something in Vietnamese is whispered. Manicurist to left giggles) Only go here if you want to be insulted. Nothing special about this place. read more

Professionail - Nail Salons Near Me - Chula Vista, California

ok...BRING CASH! Wax: Tina...once u go Tina you never go back. she's a doll. Nails: Ivonne....she gives me the best advice as well...love her. she takes her time & is a perfectionist. can't complain. Recommend...try the GEL Nails...its worth the little investment. nails will last you 2+ weeks. read more

Professionail - Nail Salons Near Me - Chula Vista, California

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So upset came here at 9 and was told Tiffany the wax lady doesn't come until 9:30 so I let them know I'll be back at 9:30. I get here and still have to wait more than 30 minutes just to get a wax and when I ask how much longer they ignore me especially the man in the front desk so rude! It's upsetting that this is the only wax place convenient for me since it's close to home. So mad! The wait here is horrible they say not long wait but it is! read more

Ok, so honestly this is the ONLY place I go to get my nails done. I've tried other places and always leave disappointed so I land up back here. NAILS: I went through 2 nail techs here until I finally found Brian who truly is THEE best at acrylics. He takes his time with your nails (so don't go during your lunch hour. lol), he doesn't rush you through like other nails techs do and when he's done, your nails look fabulous! He's got that knack for keeping them thin and natural looking yet they're still very durable. My nails last me between 2-3 weeks. PRICING: Their acrylic services are a little pricey but trust me, when Brian is done with you, you are HAPPY to cough up that money because he is a NAIL GOD! Pedicures and waxing are reasonably priced. PEDICURES: Best pedicures are by Heather. She also takes her time and she makes a 10 minute foot/leg massage feel like an hour (love it!) and your toes are glossy gorgeous when she's done and my pedicure lasts a good 3 weeks--true story. WAXING: Best waxing here is by Tina. She's awesome, precise and FAST! CUSTOMER SERVICE: Be sure to make an appointment because it's always packed (but that should tell you how great their services are). Place is very clean and customer service is awesome. I've never had an issue with them and I've been going here for years. MISC: Oh, almost forgot, they also have a great selection of nail colors. Mostly OPI and they ALWAYS have the newest, most popular shades. I love that about them because I'm pretty fickle when it comes to my polishes ;) read more

Professionail - Pink and white fill by Brian - Nail Salons Near Me - Chula Vista, California

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Went at 9am on a Saturday with no appointment but Julie was able to see me even during the busy time. Highly recommend booking her, she takes time perfecting the shape and look of your nails, and also will ask if any adjustments need to be made along the way. read more

Professionail - Nails by Julie - Nail Salons Near Me - Chula Vista, California

I've waited to write my review as the service has seemingly gone downhill. First time, fabulous. Second time, meh. Third, terrible. She didn't bother shaping them after she scraped about half my nail off trying to get the previous gel off. You know something is wrong when it hurts under the UV light... The ends are raggedy and sharp. Rushed pushy and not worth $30 for gel manicure. Never again. read more

Professionail - Terrible - Nail Salons Near Me - Chula Vista, California

If you want your eyebrows waxed, see Tina. I've been in and around the city and state the past few years and even though it has been a couple of years in between, she always remembers me. Always a great job on the eyebrow waxing. Quick, inexpensive, and friendly service by her. Though I am not amused by the "guys" that stand over the register....Regardless, FIVE stars based on Tina :) read more

I love the location and staff. Always friendly and accommodating. This place is a hidden gem.

I'm fairly new to the SD area and have been to several eyebrow places. Haven't been happy with any of them. I saw so many good reviews about this place so I made an appointment for an eyebrow wax on saturday. So glad that I did because the place was super packed. Tina was great! I absolutely love my brows. It was quick & painless! She did an awesome job. Super sweet and fast. Think I've found my new eyebrow place! :) And definitely can't complain about the price either. :) I LOVE SUSAN! She did an amazing job on my nails and toes! I would definitely be coming back for her services! :D read more

Professionail - Acrylics by Susan! - Nail Salons Near Me - Chula Vista, California

For eyebrows and nails look no further than MIMI!!! I've been going to Mimi for over 9 yrs. way before she even worked at Professionail her attention to detail and exceptional service keep me a loyal customer following her anywhere she goes!! Her sister Emily is great too!! FYI you have to spend a certain amount to use CC and they charge an add'l fee TAKE CASH read more

I came here with my aunt and grandmother. The service was great! We got pedicures and full sets. The women are super friendly and accommodating. I will definitely be back. read more

Great service, worth the price. Recommend to anyone! My first time going there and me and my mom loved it! So nice and gentle!! Pricey, but like i said, worth it! read more

Professionail - Great job! - Nail Salons Near Me - Chula Vista, California

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Idk why I drifted away from this place, I definently learned my lesson. After going to bouduoir nail bar I left unhappy and had to get my nails redone. I thought I could live with the gel manicure long enough to get my money worth but the gel peeled right off and I was left with only 6.5 painted nails. So I came back here. It's close to my house and there prices are unbeatable! I paid 50 bucks at the other place, here for the same thing I paid 38 and was able to tip better. My nails are gorgeous and I will be coming back here from now on. Also the customer services is great they want to make sure you're comfortable and everything is to your liking. Thank you, and sorry for doubting you. read more

Professionail - Nail Salons Near Me - Chula Vista, California

Julie did a great Job! Willing to try something new and definitely delivered! Definitely recommend her! read more

Professionail - JULIE did a good job! - Nail Salons Near Me - Chula Vista, California

Another amazing pedicure from here! I had Michelle this time & she did so good on the cute little design I wanted. read more

Professionail - Pedicure with little cherry designs - Nail Salons Near Me - Chula Vista, California

Thuy Anh is the best!! I was going to go with a plain white ombré but she hooked it up with her skills! read more

Professionail - Nail Salons Near Me - Chula Vista, California

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Made an appt for 11:30 am. Arrived on time and checked in. They have you waiting outside under a pop up tent with misters for the heat. I waited outside for an hour and 10 minutes till they called me. They didn't seem apologetic or even care I waited that long. They've been opened for a while so they should have a flow. It defeats the purpose of an appointment if it's gonna be a whole hour later. As far as service, it was ok. The lady I had was very rough and cutting my nails deeper than need be. Still tipped her decent. Came bare because I live next door but probably won't be back. There were other customers complaining that they've been waiting 30 minutes plus as well. Seating outside isn't 6 ft apart. They also had a regular customer there who kept walking in and out minding people's appointments. She interrupted my appointment as well in the middle of my service. Just a lack of customer service. I find it very rude to interrupt someone's service especially during this pandemic. Give me 6 feet!! read more

Julie and Anna keep my mom and I coming back every time. Julie always does mine and she keeps them looking perfect each time. She takes her time and really makes sure everything is perfect. I trust her to even pick my color! $30 for a perfect fill and color with someone who takes their time and ALWAYS is happy to see me is much better than $50 with someone who rushes through my service. I will always come back here. read more

Professionail - I will always keep coming to Julie! She takes her time with me and really makes sure they're perfect. - Nail Salons Near Me - Chula Vista, California

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If I could give no stars I would. Came here to get my brows done and left with the worst brows ever. One is arched the other is rounded and they are uneven where one is thicker than the other. I am so mad and don't even know what to do to fix it. I gave her a tip and everything because didn't know they were so messed up. read more

I went to go get my acrylics off because i usually go in TJ and need them off for sports. Terrible job. She forced the acrylic off with a nail without using acetone or drilling some off to make it less painful. I kept making her aware of the pain and she kept going. I usually get them off every couple months and they never hurt afterwards and never without softening the acrylic so my natural nail isn't too damaged. I paid $16! She kept denting whatever side was more convenient for her damaging my nail even more. For 15 mins of pain , i wish they would keep in mind the pain when forcing off acrylics, she didn't even clean them off after. Not worth even $10 terrible service. read more

Professionail - The band aid is covering where she tore part of my nail off - Nail Salons Near Me - Chula Vista, California

My nails look really good but the lady who did my nails was INCREDIBLY rude. First overall I had to wait 20 mins in the massage chair to get my nails done and idk her name I think it was either Julie or Phung Lee. She also kept filing my skin on the side of my pinky. I was overall disappointed and the service was not worth the 70 dollars. read more

Professionail - Big ass bubble for what??? - Nail Salons Near Me - Chula Vista, California

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Anna kills the game with her creative style and innovate designs!! Not only that, but you can always rely on her to do a clean and perfect job! I know I posted here before but anna really did an amazing job on this set of unicorn design acrylic nails in an almond shape. I need the world to see them! read more

Professionail - Nail Salons Near Me - Chula Vista, California

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I've been coming to this salon for as long as I can remember, but this was my first time trying out acrylic nails. My nail tech Anna was so helpful from start to finish, helping me pick the best color and shape for these claws! You can tell she cares so much about creating beautiful nails for her customer- spending a lot of time to make sure the shape comes out perfect! She even convinced me to change my initial color choice into something better suited for me, which I appreciated so much bc they turned out beautiful Update: Anna killed it again with a super cute and super fun design for my fill! read more

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Every time I come to this location the front desk man is so rude and never courteous. Even if I call for an appt, they always say they can accommodate me but I end up waiting at least 20-30 min and without an apology for the additional wait. Poor customer service and no attempt for improvement. I have learned my lesson and won't return anymore. read more

I have been going here for almost 2 years! Miley is awesome! She truly is amazing at what she does and she ALWAYS gets it right. She takes very good care of nail and no matter how busy they are or if she is late for next appointment, she doesn't rush your service. I highly recommend Miley for anything hands and feet! Yvonne is great also great...she has always done my pedi's. read more

Professionail - Nail Salons Near Me - Chula Vista, California

Disappointing and sad. Had an appointment at 3:30, arrived at 4, but I called them ahead that I'd be late. First, I checked in. Then waited outside for 30mins after that. They wouldn't even entertain us people waiting outside like just to leave a word to wait and a service would come to us shortly or anything like that, but none. Second, they don't have the colors I wanted for my nails and that was really sad, good thing I had 2nd option in mind. 3rd, my first service got me hurt and got my skin cut damn that hurt. Last but not least, she couldn't do the design I wanted and had to repeat so many times and ended up giving up and giving me to another service that's why I had to wait shortly again. Good thing the second one was able to do my design. Remember, I arrived at 4pm and was able to get off at 6:25pm damn that took so long :( read more

Professionail - Even so, it's not ok to let your customers got hurt even if it's this small. Still, better be careful, always always be careful. - Nail Salons Near Me - Chula Vista, California

I've been coming here a few times since they were right down the street from me. I enjoyed their quick service and friendly staff! This time around Anna did my acrylic full set with gel. I wasn't sure of my colors so she went to go "take care of me" and came back with the most perfect color combo! She also did a design which is perfect for the holiday! She really impressed me. I was literally the last one there and she didn't rush me or cut corners. If you need a shape acrylic nail go to Anna! I will definitely keep coming back! read more

Professionail - Nail Salons Near Me - Chula Vista, California

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