Needed a whole new hybrid unit, inside and outside. John was exceptional. The old unit left in the…read morecondo was horrible and there were so many things wrong that we didn't realize until it finally stopped working. John, James and Kyle went above and beyond the original scope of the work to do a proper install. Needless to say we now have an amazing unit done correctly. He and his crew are meticulous, neat (cleanup looks like no one was working there) and his recommendations were spot on. A real pleasure to have found him. Hopefully I won't need his services in the future but if I do he'll be my first call. Thanks again.

Kyle Called back immediately, was here in 15 minutes. Knew exactly what to do and was right. I…read morehighly recommend.

I filled out a request on 6/26 for estimate on updating one of three R22 central Air systems in my…read morehouse. Filled in all my contact info and after three days no call or email. I understand that this is a very busy season but not a call or email for just an appointment is not good. I do not understand why some companies even offer the option to fill in for a request on their web site. I filled out three other requests and with a day they provided me with an appointment. It's a shame because I liked the puppy sitting with the owner! Update on 07/1 I called again and this time I spoke with Christian who set up an appointment for 7/03 between 1-3pm.

Thank you to everyone at Therm A Trol in Blue Point NY for your professionalism... We are so…read moregrateful. Very dependable company ...we are 100% satisfied with every aspect of a job well done. The H Vac system is great!! Installed perfectly in a timely fashion. Immaculate when the job was done .. Thank you again . Mr. and Mrs. Jim Wenz Bayport NY

We had a small addition put on our home and had Joe come in to let us know the best way to cool…read morethis area. He recommended we replace our handler and condenser with a larger unit to compensate for the extra room, plus our equipment was nearing the end of it's life cycle age wise. It just constantly felt like it was running to make the house cold. He also added a supply and return in the small addition. We had the system put in during October 2022. Joe and his team are always extremely knowledgeable and a really nice group of people. Joe has an after hours messaging center which is 24 hours, and his team is always well equipped. Joe himself even came out a couple of times to help us with things. We are very pleased with the work and promptness that Joe and his team provide. A very stand up guy who stands behind his work, and has excellent employees! Highly recommended!

I couldn't be happier with the service I got from Joe's Custom Installations on my air conditioning…read moresystem. From the start, the office made things easy. When I called or left a message, I got a quick response with the details I needed, no waiting around, no runaround, just straight answers. That kind of communication goes a long way. When the service tech showed up, he was on time, respectful, and easy to talk to. He explained what he was doing in plain English, didn't mind my questions, and got the job done right without cutting corners. You could tell he took pride in his work. It's not every day you find a company that makes the whole process simple, honest, and stress-free. My system is running great, the house is comfortable, and I feel like I can trust them if I need help again. Joe's Custom Installations is the kind of company you recommend to your neighbors without hesitation.

I'd like to thank John and Jimmy from ZSL for their quick and efficient response time and service…read more With exceptional customer service, they explained in detail what the issue was and what they did to resolve it.They are very knowledgeable in there profession, and compassionate about the work. . I appreciate the hard work and effort put forth. Thank you!

Completed several projects this year. All we're completed quickly, efficiently and done right the…read morefirst time. Costs were a bit higher then average, but we'll worth it. ZSL explained everything and guarantees all their work.

I felt at first they were very honest…read more They were here 3 times.. 1. once to fix our thermostat and put in a c wire. So we paid for that. 2.then out a/c wasn't flowing and Travis said he'd will clean the system.. there is no leak. So then we paid for that. 3. After he "cleaned" the a/c it broke again. My husband looked at everything and it was not cleaned out the way Travis said it was. My husband took a wet vac and cleaned everything. I let them know my husband had to clean it. Even though laid a couple of hundred for that. Now a/c broke again. 4. We call again. Explain the issue. Travis comes again. Says we have a leak. We have to do a test. So now we are looking at even more money when we already spent hundreds I call the company who installed the a/c. They looked at it. Fixed it in ten minutes. It was not a leak. I feel after spending hundreds with the cooling company and then having to call in another company to fix the problem they already "fixed", the cooling company should have made it right. I tried calling several times to ask the cooling company to rectify this. I was very kind and explained the situation. I was told Chris would call me back. This was 3 weeks ago. I called 3 times after this.. and they never called Back to rectify.. nor to address the issue. Very disappointing!

Chris and his team installed a high end very expensive system in my house. At first communication…read morewas great and service seemed top notch. Unfortunately after installation I had several issues. At first they came to inspect the problems but nothing was fixed. After a month I couldn't get Chris on the line. My calls and email were never returned even though I was supposed to be under warranty. I have to call another company and pay them to fix the problems that were never fixed by my installer. Might be forced to call the BBB and Dept of State. Very unhappy!

Lots of delays, missed appointments, damages, will not honor warranty…read moreWorst contractor I ever worked with in my entire life ! Stay away!,,

Total life saver! I'm a new home owner. Trying to save on oil, Well, I forgot about all that…read morenonsense during the holidays and ran out of oil over night and the burner would not restart. Called as an emergency and they prioritized me to get same day service. A totally awesome experience. Tech was awesome and got me up and running, I'll be calling for my yearly maintenance with these guys!

I went to this company for a ductless air system for my home. From the time of my first phone call…read moreto the installation and afterwards they were very professional, knowledgeable, and trustworthy. It was a pleasure to do business with them and I would recommend them highly for all your air/heating needs. They will answer all your questions and are there to please the customer.

Very professional service which delivered on their skills when it came to the heating unit that…read moreneeded to be fixed. We've worked with other companies that have not had the abilities to take care of the unit, and it has been fixed again and again but something always breaks after a few years, which is annoying. Service tech arrived punctually, did what he had to do, and so far the heat is maintaining and the problem is fixed, so hopefully that was the cure! Great company to work with, highly recommend

I needed my new AC units cleaned in my building bc they were all leaking. Taylor Air was able to…read moreget to me within a few hours. Super professional and sensible pricing.

Greg responded to my email request on a sunday night at almost 9pm within 3 minutes. He offered me…read morenext day service, which I was unavailable for. We scheduled a time. Which I ran 30 minutes late for unfortunately. He was easy going about it, and showed up friendly, and smiling. He was professional, courteous, knowledgeable, reasonable, and thorough. I would highly recommend him to anyone.