WORST customer service experience I've ever received. Technician came to evaluate my furnace issue - he was great and explained what needed to be replaced, but we never received a quotation. I followed up 5 times to get quotation and even advised we may end up replacing the unit as we were in a dire situation with little kids at home with very little heat! Customer service person was not helpful at all to move the situation forward and basically told us we can take our business elsewhere. Beware of this company - especially if an emergency...you will get no response!!! read more

I missed my appointment and Terry was able to squeeze me in the very next day. Butch was amazing and had my AC up and running within an hour. Gave my son a perfect explanation as to what went wrong and how to prevent it in the future. Extremely professional and customer oriented local family owned business. I've also heard nothing but great things about them. Their Service's, Knowledge, and customer oriented mindset is something very hard to find these days. you will not find a more reliable HVAC company in the area. read more

I have used Dunford & Co for well over 20 years, and I could not be happier with the Service I receive. They are always available when I need them to fix any heating or air-conditioning issue I may have. I highly recommend Dunford to family,friends and neighbors all of the time. Thank you to Terry, Keith, and Butch!!! F.Rivera Metuchen N.J. read more

Dunford just completed replacing our heating and ac system. They were highly recommended by our plumber. Knowledgeable - Reliable - Reasonable Is how I would describe this company. Butch explained everything thoroughly and worked to keep our heat up and running until it was switched to the new system. (Important during the winter!) He and his son were very respectful of our home leaving everything tidy and clean. Also should mention, they interacted very well with the dog! We always stress somewhat when needing to contact a new contractor, but Dunford was an excellent choice. read more

Furnace less than 2 years old not working. Been calling most of the day. It is winter. I've been calling what is listed on their website as the emergency number. No call back. No heat. No respect for past customer. Would not reccomend them at all. read more

I have done business with Dunford Heating & Air Conditioning for a new heating and air conditioning unit, purchased a beverage refrigerator and regular service and maintenance for my heat & air conditioner unit. Their prompt service and reliability is unmatched. They call you back when they say they will and show up on time. This is a local family run business and I would recommend them for both residential and commercial jobs. You will not find a better, more reliable HVAC company! read more

Showed up on a Sunday to deal with a broken thermostat. Got us up and running, and came back Monday to finish the project. Professional, got the job done. Thanks! read more

Avoid this scamming company at all cost. They make you put down your credit card info before doing anything for a reason. My ice machine warranty service referred them to me, It was supposed to be repaired under warranty at no cost. First, they will stall the service, make your business suffer.When they came to check out the ice machine, they say it is due to harsh water, not covered under warranty. After a month of the initial analytical visit, still haven't performed repair service, says they have busy schedule. The person told us we need to mail them the check first. which the service quoted $700+. after received the check, still did not show up, saying you need to mail another one for $200+ for some other fee. Complete BS so i did not go with the service, had to spend $ and cancel the check. Then they charged me $200 on the credit card that i put down for doing the check up on the ice machine. I got a new contact of a local repair man. Guy came in did some testing, turns out it was just a faulty flow switch, replaced it right away and it is working since then. Only charged us $200. The only reason i contacted this scamming company is because they are certified by Manitowoc and cost covered by warranty. who knew it turns out it is a scamming company that gives fake BS analysis and tell you it is not covered under warranty and charge ridiculous prices, no matter you do the repair or not. I warned you so, take your chances. Can't believe such scamming business exists and is still running. read more