Let's face it, if you're reading reviews to find a company to repair water damage and get rid of mold, you are not having a great day. How do you know who to trust and who will be able to resolve your problems? John is absolutely the right choice. He responded immediately, evaluated our situation and scheduled us to get started the next day. He was professional as well as friendly and put me at ease right away. He answered every question I had and assured me that they would take care of everything, which is exactly what they did. They were on time (actually reached out because they got done on a job and were able to early), prompt to respond when I texted questions or concerns, and kept me informed throughout the process. This is the company you want to talk to and hire. You will be in the best hands. read more

ProCare Services - Dining area containment - Damage Restoration Near Me - Mission Viejo, California

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We are in the mist of dealing with significant water damage at my dad's house. This whole ordeal has been difficult due to the declining health of my father. John and his team have relieved so much stress for me during this difficult situation. They are taking care of everything and guiding me every step of the way. All they want me to do is to concentrate on the health of my dad. There is no other company that I would recommend. ProCare Services is the best company around. They truly care about you and your family!!! read more

John at ProCare Services was an absolute blessing. From the moment he arrived, he treated me with the care and honesty you'd hope for from family--like a protective father making sure his daughter's home was safe and sound. I'm becoming first-time homeowner and am quite frankly overwhelmed with the reality of water and mold issues, but John walked me through every detail with patience, kindness, and unmatched professionalism. He didn't just do a thorough inspection--he made sure I understood what needed to be done, what could wait, and how to approach repairs in a way that was smart, safe, and financially manageable. It's rare to find someone who combines deep expertise with such genuine compassion. Thank you, John--you truly went above and beyond. read more

I have known John for close to 30 years. I am a Plumber and refer ALL of my customers to PROCARE. My father is a General Contractor and refers all of his customers to PROCARE. He has more experience and knowledge than anyone in the Southern California area. He can "school" any other water damage/ mold remediation company....HANDS DOWN. If you want a company who is honest and that has integrity...CALL PROCARE. read more

My review is a bit late...But I still felt the need to share that John and his team were amazing. So lucky we stubbled upon them. We had a leak over the dining room that came from a bathroom above. We rushed to find a plumber who also dealt with drywall. I just about dropped dead when I saw this other guy's quote ($18,000!!! to remediate, set up, and patch up the ceiling). I couldn't believe it. We called John, who came out to check out the wet hole in our ceiling (at no cost). They did their due diligence - looking in ceiling, testing the wet spots, and setting up a MUCH smaller perimeter that needed to replaced. Their (I think) subcontractor Manuel was equally as pleasant to work with. He was quick, did a SEAMLESS job patching up our ceiling (so much so that even if we didn't paint over, it would've looked perfect). To make it better, it cost us only around $1000. They ultimately saved us $17k and a headache from being ripped off. We're younger homeowners so having someone take us seriously and not take advantage of us was a great feeling. read more

John and Blake were very responsive to our leak. They came over right away and gave a very fair estimate! The crew was on site quickly to get fans and dehumidifiers and take care of our wet walls. Blake was very knowledgeable and answered all our concerns. They were on site daily to check on the progress. It's so nice and refreshing to have a family owned honest, kind business in our area! Definitely give Pro Care Services a call. read more

Wow! I want to thank John and ProCare Services for really helping me out with a water damage issue. He even came after business hours as I explained to him the situation I was in. He showed up early, helped us with what was needed done along with being extremely knowledge, fair and honest. ProCare is reliable and dependable, especially in our sensitive situation, and we thankful we came across them - they are true professionals! read more

Procare deserves TEN stars! We had a faucet that failed from the shower upstairs and water came downstairs and damaged our kitchen ceiling, kitchen cabinets, and wood flooring. I found out about Procare through my insurance claims adjuster. He recommended me and I can see why. I contacted John and he promptly answered. John came out and the next day his team conducted water mitigation to the area. All I can say is that John and his team helped us ease our uncomfortable situation. John and his team are absolutely amazing. John promptly returns my calls and texts. John is honest, prompt, knowledgeable and most importantly a great human being. You don't need to look further--this company is the real deal. I have full confidence in him and his team. I utmost recommend his company. Btw: I read all of his awesome reviews before contacting him and after working with him I can see why, I want to give him 100 stars . Thank you John and Procare!! Thank you for treating me like family. read more

This review was prompted by a plumbing leak in my kitchen ceiling. I called Purpose Driven Plumbing, a plumbing company I've used for several previous plumbing jobs. They quickly took care of the repair which is the reason why they are my go-to plumber. Since there was moisture in the ceiling, Purpose Driven Plumbing recommended ProCare Services for the restoration work to be done before replacing the drywall. The ProCare Services crew's response was also fantastic. They did a moisture test and set up a dehumidifier and air scrubber machine within a containment area. At the end of a few days the ceiling was dry and ready for the drywall repair that was done by Manuel. Manuel's drywall work is excellent. The common practice with all of these professionals (Purpose Driven Plumbing, ProCare Services and Manuel, their drywall specialist) is that all are very responsive, do excellent work, and are meticulous in keeping the work area and entry into your home as clean as possible. These who were recommended to me are now the ones I will recommend to others. read more

Procare Services is an excellent company to work with. John(owner) is Johnny on the spot and has a great crew to work with. They pretty much can cover everything from restoration, flooring, drywall, plumbing and painting. I would definitely recommend this company to anyone that wants to have the job done the best way ever. They are on top of their game. read more

I could not think of a company more deserving of a 5-star rating than ProCare. They are the people you never want to need, but when you do, be thankful they're there. Remediation companies seem to have the reputation of being ripoff artists. Not John and his team at ProCare. I had a major leak from my kitchen that wasn't found until after it had done extensive damage. From day one, John calmly explained how we would deal with the problem. He has a stable of contractors he works with from plumbers, painters. drywallers, and more. Every person he sent to work in my home was honest, respectful of my property and time, and hard working. John was always there to help me in dealing with my insurance company, which is never an easy task. His experience working with insurance is absolutely invaluable. All in all, after appliance and pipe repairs, new drywall, painting, and new flooring, my house is back to normal. I really appreciate the extra lengths that John and his company went to to make sure I had my repairs were done properly, and that they were covered by my insurance. I know it sounds corny, but they treat you like family. I will never hesitate to recommend ProCare to my friends and family. I am so glad that I hired them to fix my home. read more

OMG!! This company is legit. I called them last Wednesday after my condo flooded. They came right over and got to work immediately. The owner, John, has been off the charts helpful. He alway takes my calls and keeps me apprised with what is going on and the next steps. He referred me to a contractor to do the rebuild. He also referred me to a plumber that helped find the cause of the problem. His son, Blake and an employee, Manuel, have been amazing and very professional. I will recommend this company to everyone! They are very honest and reliable. read more

I highly recommend ProCare Services to repair from water damage. John was very responsive with turn-key repairs for me. I suffered water damage in my home. John assessed the damage and worked directly with my insurance to dry out and prevent mold growth. He subcontracted out services that required specialized work such as abatement for removal of damaged areas that required such hazmat handling. I was able to communicate directly with him for transparency of work progress toward completion. The repairs completed nicely and my house actually looks nicer than before the damage. I can't complement them enough. read more

We called John and Blake at Procare Services out to our home after a flood with possible water and mold damage . We were impressed with the number of five star reviews customers had posted on Yelp after hiring their company. Procare Services responded quickly and came to our home and thoroughly inspected the damage due to busted pipes in the walls causing damage to our wood floors, walls and baseboards. They were polite and courteous. They immediately went to work and after a thorough inspection of our home they were able to pinpoint the location of the broken pipes within our walls. They were able to abate further flood and mold damage to our home. Broken pipes hidden within walls of a home is a nightmare for any homeowner. We are so grateful for Procare Services expertise and will continue to use them for home repairs in the future. We highly recommend Procare Services. read more

These guys are the best of the best! We had a slab leak that destroyed our walls and floor. They came out immediately and started the water mitigation process they also took care of packing out all the furniture in our house and started the demo process. Removing the wood flooring, damaged drywall and casing. After they ensured all wood and structural beams were dry they began the process of repairing the removed drywall. They also helped with my insurance claim as well. The insurance company gave a initial settlement which was so low I could not believe it. Well ProCare (John) took care of that nonsense. I have to say again, this company is the best in Orange County by far. The owners are so awesome they care about you and your family's needs like it was there own family. Use them and you will not regret it ! read more

Not a fun thing when you come downstairs in the morning and there are mushrooms growing in the living room. Needless to say, put a call into ProCare and it just so happened he was in the neighborhood and he stopped by immediately. Turns out I had a fairly common problem with homes in Lake Forest. The wonderful box planter on the outside of my house had dirt that was up way too high. As such, moisture has been leaking into the house and is being absorbed by the drywall. Can't thank John enough for coming on out, diagnosing the problem and helping us get back to normal. Quick service with a smile. Couldn't be happier and would recommend the team for any of your water related emergencies. read more

John, Blake, and Manuel are best in class. It's hard to type how much I appreciate what they've done for us. They guided us all the way through our home emergency. Even after their job was done, we've stayed in contact as they've acted as an advisor through the end of the project. We felt safe with them and trusted them with the outcome of our home. Don't waste your time and hire them now. I will send all of my referrals to them. read more

We had a slab leak and John came out right away to help stop the damage. Once the leak was contained, Procare began quickly. Opening walls and drying things to stop mold growth and further damage. John and his team were very kind and did great work. From the beginning mitigation to repairing drywall, baseboards and moldings, they did it all. Thank you John! read more

I left a message asking for an estimate regarding a mold issue in my home. I'm only a few miles from their business address. I did not receive a callback. Even if they are too busy, a courtesy callback is not asking for too much. Unprofessional! read more

Thanks John for your prompt, timely response and fair evaluation. John came out to check on a toilet leak. Thankfully no damage was found! John was reliable, honest and a professional. Highly recommend! read more

These guys are awesome! My parents were in desperate need of their services and in a real bind. They came out the next day were very thorough, friendly, reliable and honest. They took care of everything and made the whole process super easy. A situation that was initially extremely stressful turned out to be no big deal thanks to these guys! I would highly recommend them anytime! read more

The ProCare Service team have been such a blessing to my family and I. Their professionalism, kindness, and experience are mountains above other similar service providers in the area. During a home disaster, it's easy to feel overwhelmed and helpless with the entire insurance claims process. Thanks to John and his team, I was well informed on what to expect during this difficult time. They kept in constant communication with me and even worked with our busy schedule to ensure the process moved forward as quickly as possible. I highly recommend ProCare Services to everyone who is need of disaster relief services. read more

Cannot say enough wonderful things about John and his crew from Procare. I unfortunately experienced a Major flood at my home and was given the recommendation to call Procare from my plumber. During the initial phone call to John, he immediately put me at ease and arrived soon after. Ever since that first call, he's been attentive to my calls and texts and has handled the dry out/renovation process with compassion, professionalism, and knowledge. All of the companies that he has referred have been top notch as well. John also does a great job dealing the the insurance adjuster, another thing I didn't have to deal with... No one wants to experience a major household flood, but if you do then Procare is the company to call. Wish I could give them more than 5 stars!! read more

I can't say enough about the awesome experience I had with Pro Care Restoration.. I had irrigation pipe break on side of my house that flooded my kitchen. I called Pro Care and spoke to John. He was very knowledgeable, professional and sympathetic to my situation. He was at my home in a few hours with all the equipment needed to start the dry out process. More importantly he gave me direction and valuable advice on how to deal with my insurance company . It included a adjuster he recommended for to call to help negotiate the settlement on my claim. If you have any water damage at your home. always call Procare Restoration before you call your insurance company. Rest assured John will always have your back! read more

This is a follow-up to our review of ProCare Services from August 2019. At that time we woke up to a flooded home and John Inman of ProCare Services took wonderful care of our home restoration. This week a property of ours was experiencing a water problem and a slab leak was suspected. We called John and he referred us to a Plumbing Company for leak detection and was also at the home himself checking for any water or moisture that would cause problems. His son, Blake, had also called to look at the home. What we appreciate most was that John told us we did not have a moisture problem, and the plumbing company he recommended was on time and took care of our water problem, removing old connectors to the sprinkler line and installing new ones. (We still need our gardener to install new sprinkler valves, which had caused the water leak.) John and Blake and the entire ProCare services team are honest, trustworthy, and extremely capable. We again would give more than 5 stars if we could. Thank you, John, and the ProCare Team. Mike & Meta Roane read more

I know John for long time, he's very honest and pays attention to small details, does amazing and clean job. I would definitely use ProCare Services for all my needs in the future. Thanks guys! read more

Just wanted to give additional stars to ProCare Services - we just moved to a new home that had an existing roof leak, wet walls, and mold in the master bathroom. John and his son Blake came to the rescue again and helped us with the water issue immediately. This team is so honest and trustworthy and they truly care about their customers. Thanks again for helping us when we were in a bind. read more

There's not enough good to say about John and his team. We had a burst pipe in our slab, which caused water damage to our wood flooring, kitchen cabinet bodies and drywall. The job required careful removal of a 10-foot run of solid quartz counter, and a large portion of glass subway tile backsplash. Our large farm sink complicated things due to its size and weight. John's team was able to remove and save the quartz without any breaking or chipping, reinstall the farm sink into a custom-built cabinet that properly supported it, and install new carrara marble backsplash that is absolutely beautiful. The wood flooring was matched perfectly, which was of concern because the stain lot had been discontinued. John was supportive and and pathetic throughout the whole process, being very understanding at our anxiety related to such a large project. Our home is restored and we are back living in the place we love. Thank you Procare! read more

ProCare Services - Damage Restoration Near Me - Mission Viejo, California

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Was one of the best experiences with a contractor I've ever had Long story short A flood in the upstairs bathroom affected upstairs and downstairs a very ugly green mold was in the walls All walls to be removed cleaned ,reconstructed.It was a process In the end my home was good as new(or better) Once again clean,safe and dry Procare was on time, had great communication and As clean as they could be considering the magnitude of the project Definetly recommend read more

We recently experienced a slab leak. John and Blake were recommended to us by our plumber at Pipeline Restoration. We quickly checked his reviews on Yelp and seeing how he had an excellent track record we gave them a call. We are very glad we did. John, Blake and his team came out immediately and started the drying process. They set us up with a POD and very delicately packed all our belongings and loaded them into the POD. The reviews are true that PR is like having that family member that guides you through the process and makes things a little less stressful. read more

I discovered a hot water leak inside a centrally located wall in a downstairs section of my home. Because it was centrally located, it affected 4 separate areas. It was a pinhole leak inside the back wall of a walk-in closet and had taken time before it was noticeable. After the leak was found and repaired, I was referred to Procare Services by the leak detection company that found and made the repair. This occured on a Friday afternoon in April 2020. John and his crew were here within an hour detecting and removing the water soaked drywall and placing equipment throughout the affected area to absorb and remove any remaining water that was absorbed by the framing in the walls. Because this happened on a Friday and the weekend was upon us, it was necessary to monitor the water collection system throughout the weekend. John and his crew were extremely aware of the nature and dangers of water and mold and were very thorough in mitigating the occurrence and any further damage. They showed a great deal of concern for my personal belongings and furniture and protected andf handled them with great care. The advantage of working with Procare is their familiarization with working with insurance companies if the damage is a claim. That is one major less thing that the you need to be concerned with. i recommend them highly for any water damage/mitigation incident that you might encounter. read more

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Where to start. So I left the bathroom sink running in my Mom's house and headed to the beach for 6 hours. Upon returning home, I noticed the living room was 'shiny' and the ceiling seemed to be bulging. OH BOY. I had flooded a big portion of the house... what a helpless feeling. After a failed attempt to run to Home Depot and rent a fan to dry out the water, we waited 2 weeks before calling our insurance company. Oops. Now we had mold. Enter John @ ProCare. He drove up on-time, looked presentable, was personable, and made promises that he KEPT. John treated our home like he would his own and walked us through every step of the process. He gave us professional advice, told us what to watch out for, and restored our home to a better state than before it flooded. He was on our side and we would recommend him to anyone and everyone. We hope we won't NEED his services again but are glad we have someone to call if we do! read more

John and his team are top-notch! Not only did they show up the same day I called for help, they completed my job with a sense of urgency and swiftness. I was so impressed with their level of expertise and customer service and would highly recommend their services. read more

John Inman helped us from beginning to end when our in-laws house flooded. A few days after our house flooded, our mom passed away. We had to move everything out of the house. John and his crew removed and labeled everything and put it in boxes. He provided additional boxes and constantly asked to see what else we needed. He answered every call and text, and met our every need. Our home was taken care of quickly and with care. John was constantly there, helping in any way possible, including making several trips to the dump for us. I would highly recommend John and Procare services to anyone. read more

If you have a water leak- call John now. These guys really are the best. You deal with the owner directly and he always picks up the phone and genuinely cares about his clients. After detecting a slab leak under the hardwood flooring in our kitchen, the insurance adjuster told us that the whole kitchen would probably have to come out. We met with John and explained that we wanted to try to avoid major construction. He agreed to try to dry out the cabinets and ran huge de-humidifier's for three days. By then, the wood floor was cracking, the cabinets were starting to bow and the granite countertops were cracking so it all had to come out. John dealt with the insurance company to obtain clearance for demo and within five days the entire kitchen and flooring were removed and the area was fully dried out. He then came back and installed a temporary sink and carpet over the concrete slab so we wouldn't have to relocate while re-building the kitchen. A great family owned company who will walk you through the mess of major water damage. read more

I 1000% recommend ProCare Services. John was referred to me through the plumber I used when I had a slab leak in my kitchen. From the get go, John was absolutely amazing. He was patient, efficient, and had a lot of knowledge about insurance companies. He came out and had all of my belongings packed with care, demo work, and equipment out in one day. John and his team are as good as it gets. He is so genuine, personable, and treats you like family. Not once did I feel like I was being ripped off. He had patience to work with me while I dealt with my HOA (which is never an easy process to begin with) read more

I originally started a mold remediation project with a company provided by my insurance. Not feeling 100% confident, I decided to go with ProCare instead. Boy, am I glad I did! John, Blake and the entire crew were efficient, professional and knowledgeable. In addition, John is kind, honest and caring. I put my trust in him and he did not disappoint. From start to finish, they provided exceptional service. If you want to feel 100% confident in a company, ProCare is the one! I highly recommend them. Thanks John! read more

John was truly amazing and provided 5-star service in helping fix my kitchen. He goes out of his way to help the customer. I strongly recommend using him for any water leakage services at your house. read more

John was amazing and ProCare's work is top notch. We had a hot water pipe leak in our kitchen. ProCare helped with mitigating the damage and kitchen remodel. During the whole process, John walked us through the insurance claim process and worked with the adjuster. Having to deal with a pipe leak and kitchen renovation are stress events but John made the entire process as stress free as possible for us. We definitely recommend John and ProCare. Thank you so much! Yuki and Cyrus read more

We had a flooding situation in our house recently and seeked the help of ProCare Services after a referral from our carpet cleaners. The inspection was extremely thorough and they uncovered many more water damage areas compared to another company we got an estimate from. You could see how professional they were in their work just by their measurements and detail. In addition, John and the ProCare team were extremely helpful in giving us advice on to best remediate they issues and communicate with insurance. You could tell they have the best interest of their customers in mind. Would definitely recommend them for any water damage situation. Thanks ProCare! read more