Their online/email payment system sucks and they won't drop your vehicle until you are paid up. They don't offer any other form of payment. They also charge a ridiculous rate! Double the competitors rates. read more

They are horrible... my car was towed there and not only would they not let me get my medications the lady lied and said my car was on sheriff hold just because i hadnt been able to transfer title in my name, also live in my car amd they were not trying to take my papers but the worse part is only 15 days there and rats destroyed my wires no my car isnt running and they won't take responsiblility .my opinion youre a coward if you cant own up to your shit no matter what it is and you definately shouldnt have a business if you have no customer service skills read more

this company is a scam, the rates are ridiculous. no other form of payment plan. they here to just take peoples car and sell it off in the auction. that's crazy in this economy. wow... read more

In March, my husband had an accident and had to be taken by ambulance to the ER. I stayed for the tow. Rob was fast to arrive, friendly and a calm presence when I was seriously upset. His professional demeanor was just what was needed. I appreciate his kindness, and how easy the whole process was. He loaded the truck, cleaned up the glass and I was on my way. My insurance took it from there. Excellent service. read more

They had my car for not even 48 hrs I've been calling everywhere to get my car was never notified of where my vehicle was located. First operator tried telling me my amount was 648 after they had my car for 48hrs read more

By far, the most unprofessional and avoid of customer service business. My car was stolen north of Seattle and abandoned in Auburn while I was home recovering from a broken shoulder. Protow was summoned by the police and I was notified. As I had no transportation, unaware if car would start, was drivable, or safe, I called for information. They are only open Mon-Fri, limited hours, and closed for 2 hrs during lunch, it's extremely difficult to get in touch. They refused to tell me if car would start or was drivable. They wouldn't let me pay over the phone, and refused to leave it where I could pick it up after hours... Fast forward to them (supposedly) putting my car at auction, sending me to collections, and me finding my car for sale on Craigslist by their own employee Brett for $3800!!! They make it impossible to retrieve your car so they can make money. Then the employees sell your car for their own profit. Sounds fishy. How convenient to have stolen cars dumped there. read more

Pro-Tow - Protow selling my car on Craigslist!!!! - Auto Repair Near Me - Auburn, Washington

I was over charged. Timeline: Jan 18th. I first called 2:36pm told truck will be there in 60 minutes, with an estimated cost of $537, coming from North Bend Office. I called again at 3:32 still no truck, told another 30 minutes, truck was just now leaving N Bend. 4pm truck arrives tows car to Lee Johnson Mazda Kirkland, 4:40 arrive at Mazda. Truck departs and arrives back at N Bend office at 5:45 when driver sends me a copy of the invoice. So round trip from N Bend to Kirkland and back only about 2 hrs, but I was charged for 3.4 hrs. I feel this is unfair and was cheated and request a refund for 1.4 hrs @ 158/hr = $221. After many emails and discussions, they refuse to offer refund. Total cost to tow my car 24 miles $635 including taxes and 5% Credit card surcharge. read more

Had my vehicle towed to firestone yesterday after it broke down in my driveway. Brandon the tow driver arrived. I have a very nice home in Lakeland Hills and am getting ready to put it up on the market. I have a curved driveway that can be tricky and advised Brandon that I should back out the vehicle before he tries to hook it up to avoid any trouble with going off the driveway into my hedged bushes. Brandon insisted that it wasn't necessary. He then proceeded to back my vehicle over my professionally hedged bushes while also simultaneously running over a thick wooden root that stuck out and made a lovely 16 inch dent and gash into the paint on my rear passenger side door. He then proceeded to say "oh yea that sucks" while non chalantly acting as though it was my problem. When I told him I was going to make a complaint he advised "it's not going to do anything". I called the dispatcher right away and advised her that I wanted to make a formal complaint. She took my information and said I would be getting a call from a supervisor. They never called me. I called them back today and the same dispatcher said "you should be getting a call today". These people are unprofessional to put it quite bluntly. My car was well taken care of and now it's got a huge gash and looks like shit. My hedged bushes I just spent $200 to have hedged are ruined and my house is supposed to be doing an open house. Save yourself the stress and go with someone else. P.S. It's been 20 days and I have yet to receive a call back. I continue calling them once a week trying to speak with a supervisor. I've made a review with the Better Business Bureau. I will continue to post this message on every Pro Tow review there is. read more

Im very suspicious when it comes to mechanic shops it's difficult for me to trust in any of them. For one, I'm mechanically declined with a Pre K knowledge of the mechanics of vehicles, second, I got hustled and finnessed more than my fair share by sleezy Mechanic Shops, I have a small fleet and need to use them frequently and finally 3rd, I have major trust issues with things that are out of the parameter of my control. We as consumers have the right to be suspicious on who tends to our vehicles.Nobody wants to be a sucker or loose money unnecessarily! There are thousands of bamboozling mechanic shops that will suck the lint right out your pockets and give your Pants rabbit ears. I can say that my recent experience with Pro Tow was on point I will start taking the rest of my trucks here for Service from here on out. A little honesty goes a long way and so far Pro Tow has been legit. read more

This company was dispatched by my roadside assistance policy holder to repair a failed brake assembly on my RV. The tech was on site less than 3 hours, and we paid $1346 on top of the $330 my policy paid them. Their rate is $190/hr and even if you double the time he was here to include travel time, the numbers just don't add up!! We supplied all parts for the repairs, so that's not the answer, and the tech couldn't explain it either. "Processing fees" was the best he could come up with. No itemized receipt was provided, and no reasonable explanation for the charges was given. What a racket!! read more

Piece of shit towing company do not recommend at all avoid it at any costs. They were very rude not helpful at all did not let me get a single thing out my car read more

I have Emailed them 3 days in a row with no response. I was requesting an additional copy of the papers I signed and the memo sent out. She finally responded today saying she would send a copy of them to me today. I emailed back and said that would be wonderful! She never responded and failed to send me copies of the papers. read more

Absolutely ridiculous prices! So I asked them to come to my location and pick up a little S 10 put it on the flatbed and let me drive it in the back of my semi truck. Another company quoted me $75 but he did not have time to do it. So when I had to pay $181 for the driver to do absolutely nothing was a little uncalled for in my opinion. read more

Wish it would let me put -5 stars... this company sucks. Better towing companies out there. Some major training is needed for some of the employees on customer service. read more

Wouldn't recommend, They don't know how to talk to customers properly and take advantage of someone's unfortunate situation.

Great company, friendly staff, awesome service. Have used them a few times for various tow's and services. They have always been timely, accommodating and gone the extra mile. This is our companies "go to" in western Washington and we've always been impressed! read more

Came to pick up my car and was charged an extra $171! I even used their own website to determine what it would cost to pick up my car. The sheet online said a rate and then when I showed up, a random sublet tow charge appeared! Stay far away from these guys! read more

The Woman I spoke with on the phone was extremely helpful. Its refreshing to talk to someone who is both informative and kind with a dash of manners, in the towing industry. It really makes all the difference when someone is actually helpful like she was. read more

Called this company to get my car towed out of a parking garage. They did not have a vehicle that could do the job because of the low clearance of the garage. The lady that answered the phone (I think her name was Maxine) suggested a different tow company and even called them for me. My car was successfully towed and Maxine even called back to make sure everything was ok. That is fantastic customer service! Not that I ever hope to need them, but if I do, they have my business! read more

This company has no customer service what so ever, the manager told me it was my bad luck that I got in a wreck. the driver was at the hospital and couldn't come to there facility. I needed some important document for the accident. They told me they can't do anything. I would recommend to stay away from them. read more

Getting towed sucks. Generally it means your car is down, its a real problem and obviously tense and stressful. My BMW M3 needed to be taken from my garage at home into the repair shop, and I cannot be more complimentary of the tech that did the work. He was warm and personable even though it was early and cold, and most importantly, EXTREMELY careful and very technical! Getting my low profile car towed can be a challenge, and he took every step very carefully, kept checking clearances and even talking me through the process to alleviate my concerns. Getting towed sucks, but in this case, it was a VERY positive experience and he did a fantastic job! GREAT dude, I hope the tech that towed me on the morning of 1/19/16 gets a promo, raise, and is the go to guy for making sure the rest of the drivers are as good as he is. read more

Wish I could give negative stars. These guys are money hungry assholes. Long story short my car was towed for a minor accident on a side road. When I went to pick up my car, they made me sign a waiver before seeing my car. The accident was minor so not thinking anything of it i stupidly signed. When I got to my car it was scratched to shit on the top (NOT related to accident), they broke my front tire rod and literally stabbed two of my car tires to make them flat. This disabled me from driving my car off their lot and in turn makes them more money while I have to figure out how to get it off their lot. Good thing I don't live in this shitty companies area bc if I ever see one of their stupid pro tow trucks I'm going to stab their tires and break both of their tire rods. Assholes read more

This company doesn't even deserve a star. Horrible customer service and rude. Not how you run a business! Look somewhere else and AVOID at all costs! read more

I would give them a zero star if I could. I would highly recommend to not use their service at all. They charged me $400 for a 13 mile service. When I called I was told there is an hourly rate (I think it was $175 per hour) and I knew 13 miles would only take about 30 min to cover so I figured roughly an hour or so. The driver took 1 hour to get to my car and then he took a longer route to get to the freeway. At the end he said I would have to pay for his time from his office to my car and his way back to his office which would take over an hour because of it being rush hour and pay for the miles that he had traveled (yes from his office to my car, taking my car to mechanic and from mechanic to his office back). How is his commute back to the office my responsibility. He would have even asked for his dinner money from me -_- I am very frustrated from the service because a week after my car had problem again and I had to get towing again. I paid only $80 next time for 8 miles and service guy said I would have had to pay about $100 for a 13 mile service. DON'T USE PRO-TOW EVER... read more

Horrible service. People working here are so inconsiderate and just plain out rude. Worst towing service experience I've ever had. Avoid at all costs! read more

horrible customer service!!! complete a**holes... only reason im putting a star is cuz thats the lowest i can give. not friendly at all, they were not helpful and did not want to help in an emergency. i will never take my business here. racist a** people read more

I would never refer anyone to this company. 1st off the woman i spoke with acted like she could care less about my problem, i understand weekends are your own time but if your the dispatcher being rude isn't the best thing to do when your customer is going through a hard time. 2nd i was stuck waiting almost and hour and a half and once the driver showed up he informed me the dispatcher hadn't called him till 20 minutes prior. 3rd n final reason, i was only 2 miles away from their location but the driver wrote down it took him 93 miles and 2 hours of labor to complete the tow. On top of all this it was a 500 dollar bill for a tow that should have took 30 minutes. talked to other towing companies in the area and they all quoted me at least 100 to 160 dollars cheaper if it would have been them. I went down to their office to ask some questions about these things n received no help and was told it may have been a mistake but they wouldn't do anything about it other then to file a claim with the court system. STAY AWAY! read more

Second call of the morning, I need a tow truck. Pro-Tow didn't have a truck available today - they are so busy they can't come help me until tomorrow. BUT to save the day they referred me to Gene's Towing even gave me the phone #. They earn 3 stars for the referral. read more

I had these guys come out and pull my work truck out of the mud. They were there for about 20 minutes and charged me 561 bucks! Unbelievable and there was some hidden charges as well. Dont call these scammers read more

Very knowledgeable and friendly staff! Great drivers who clearly know what they are doing! Have them on speed dial now, just in case!