I cannot say enough great things about Pro Tow and especially Luis, my tow truck driver. What started as a stressful situation quickly turned into a smooth and reassuring experience because of his professionalism and kindness. He turned a tough night into a manageable one, and that makes all the difference. Highly recommend. read more

Late Saturday afternoon, Memorial Day Weekend I returned from an extended absence from home and my Tesla's battery was completely empty. Fortunately for me, AAA sent Sierra from Pro Tow. Because of the battery being completely empty nothing in the car worked and Sierra was required to find workaround because even the front trunk wouldn't open! His kindness, resourcefulness and commitment to service is enormously appreciated. Many thanks and highest recommendations! read more

FRAUD AND SCAM!!!! This company needs to be investigated for fraud after a car accident on the 405 north bound AAA sent this company to tow the car the tow truck driver told us they were too busy to take the vehicle to the selected address and left us with no other option but to allow them to take the car to their personal yard . They do this so they can receive commission and have insurance companies pay their holding fees or out of pocket and scam people this should not be legal they get you by making it seem like you have no other choice but once you agree you're too late! I see multiple people have had this exact experience . I will be taking it up with AAA and already have them being investigated If you ever are in need of a tow DO NOT HIRE THESE GUYS!!! read more

Pro Tow & Transport - This is their exact business card keep an eye out for these guys horrible horrible people. - Towing Near Me - Gardena, California

Look at all the 1-star reviews. They have them for a reason. This is essentially a pirate towing company masquerading as a legitimate business. An Uber driver slammed into my car on the 405 in West LA. AAA sent a tow truck from Pro Tow. Instead of taking my car to my house like I requested, the tow truck driver said "it'd be be easier" if he took it to the tow yard. I was too tired to argue after waiting on the shoulder of the freeway for 2 hours. Lo and behold, they ignore customer instructions and take cars to their lot because car owners or insurance companies will be forced to pay a hefty storage fee to release the vehicles. All of the bad things in the world deserve to happen to these guys. read more

This guy drives like a bat out of *ell in a commercial vehicle (thank goodness with no car being transported). Do better. One stupid mistake (by you or another driver) could end lives. You could hire competent drivers as well. read more

These guys were respectful and honest either way me right from the start, I even asked one of there employees if they could look for something in my car at there pound, they did it without a problem, even gave me great advice as to what I should do. Nick the truck driver even managed to get me a uber to take me home on them 5 stars for these guys read more

Pro Tow driver Miguel towed my motorcycle from Fairfax area to Pomona for service on 1/2/25. The rear brake was mushy. How surprised I was when he called to tell me of his arrival at the service facility and some how found my long lost wallet trapped/wedged in the frame with over $300 that I never thought I'd see again in it. The cards and license are long since replaced, but how nice it was to know that the driver was such an honest soul. I think he deserves a Maui vaca for two and a bonus and a raise. Thank you Miguel. Pro Tow has a very employee. read more

Pro Tow & Transport - Me in the late 70s on this vintage beemer. (original owner) - Towing Near Me - Gardena, California

The most rude, lazy, unprofessional tow company I have ever had to deal with. Called for a simple battery jump and the driver made it a nightmare. Refused to do basic things and failed to do standard things like ... actually test the battery to make sure it's not the alternator. This company Not worth any of your time. read more

Ricardo handled a tow from West LA to my home. He was very thorough and very nice. He was on time , called before he started the job, called to let me know when he would arrive at pickup location, and called when he was on his way to deliver to my home. Excellent service. read more

One of this company's tow truck drivers (license plate 73848S2 dangerously cut in front of me without warning in Beverly Hills. The maneuver was reckless, aggressive, and could have caused a serious accident. I have clear video evidence of the incident and have already reported it to the company directly. This kind of behavior is absolutely unacceptable for someone operating a large commercial vehicle on public roads. Drivers like this put everyone's safety at risk. If this company cares about professionalism or safety, they should seriously review who they allow behind the wheel. read more

Don't use these guys, if only on principle! I was involved in a car accident and called AAA to get a tow. Pro Tow arrived at around the same time that the AAA tow service was supposed to arrive, so I assumed that they were the one and the same. They were not the tow that had been sent! but acted like I had been expecting them the whole time. Only after my car had been picked up and taken did I realize my mistake. I had a moment of panic when I realized that I had been had! Nothing illegal transpired, but a VERY SHADY and manipulative company. Ended up having to pay $650 for the tow to their Santa Monica location (very far from where I wanted the car to end up, but I didn't question it at the time), 1 day of storage, and a 33 mile tow to the mechanic I wanted it to go to initially. Just the worst; felt like my car had been kidnapped and was being held hostage. Nothing I could do about it since it was technically my fault that I wasn't aware that someone would be brazen enough to pull something like this. read more

Yep, all these negative reviews are spot on! Damaged my car then lied every way but loose! They are a bunch of criminal liars! Don't USE and AAA needs to be held liable for sending this tow company to their all of their customers! You can see this moron dragging the flatbed until the boards jump from under and smack the car... idiot! read more

Pro Tow & Transport - board smacking my tail light.. and of course he lied! Thank god for cameras! - Towing Near Me - Gardena, California

Ismail helped us with a difficult towing situation and was strong but careful!!!! Keep up the good work guys!!!

Super helpful! Friendly service. Good value. Thank you. Much appreciated. Would call again.

Horrific experience with this company. Came to pickup a car after an accident and upon drop-off the tow truck driver tried pulling a scam on us and wanted to keep our car in there lot where they bill us daily. After declining the tow driver got extremely frustrated and dropped our car off in the middle of the road, blocking all access to the street. We had to call AAA to send a new driver to re tow it and park it in a safe matter. Zero decency and zero respect shown by this company. They should have their towing license reviewed and revoked and AAA should end their partnership. I can only imagine how many others have been screwed by them. read more

The car wouldn't start so we called AAA. They matched us with Pro Tow. Pro Tow is an independent contractor that AAA employs. We received regular updates by text until the car arrived. The wait was not too long. The dispatcher called to tell me my technician had arrived and where he was but got off the phone too fast for me to follow up. I wanted to make sure I saw the truck before getting off the phone. However, I appreciated the heads up and I had no problem finding the truck so all was good. Our technician, Steve, was friendly, knowledgable, and helpful. He diagnosed and fixed the problem quickly and efficiently. He also checked to make sure everything was running properly before he left. Couldn't have asked for better service. Very happy with this company. Like the rhyming name too! But most importantly, I'm over the moon that the car works now! read more

I had to call AAA because my battery died. They use Pro Tow as a third party contractor, so one of their drivers showed up to replace my battery. He charged me thru his AAA tablet for the battery, but also told me to send him $45 thru Zelle for the "battery cord". It was raining, I was stressed and I have never had to call for roadside assistance before, so I had no idea what to expect and just wanted to get the situation over with. So unfortunately, I didn't realize until later how shady it was that he charged me ANYTHING thru Zelle, and when I looked into it I found out he scammed me and gave himself a $45 tip. I called the company to file a complaint and the guy I spoke with was super rude and condescending, saying I should have called sooner (not sure what difference that would have made?) and that they don't even offer the part he charged me for. Because I doubt this rude guy will even do anything about the situation, I ended up calling AAA and reported the driver thru them. The drivers name was Omar Beltran. Unfortunately, he was very nice and helpful otherwise. It's disappointing that AAA works with such shady people like this. Thanks for absolutely nothing, Pro Tow. read more

STAY AWAY. I got in a car accident and they pretended to be the tow truck I had initially called and now refuse to give the car back. THEY ARE FRAUD AND MANIPULATORS!!! read more

We had a dead battery and AAA sent Pro Tower out and the guy was super nice, and got us on our way within minutes. Would highly recommend.

I'm not sure how to spell his name - Anje/Anjay - but he was incredibly helpful and kind in the midst of my panic. My car broke down on the side of the road, and he set up my car for a tow very quickly and safely! I caught a ride to an auto shop where he parked my car and made sure that I would get back safely as it was late at night. Really appreciated his service and demeanor! read more

HIGHWAY ROBBERY!!! Towed my car from an accident to their storage facility less than 15 miles away and kept it overnight, not even 24 hours, and charged a total of $960.00!!!!! And the "service representative" who was "helping" us over the phone got annoyed with my wife because we had called a few times to ask about the procedure of picking up our car. Reporting them to the BBB. read more

These guys were picking up $200,000 car, and they wanted me to sign a waiver stating they take no responsibility for me car the entire process and when I said you don't have insurance, I will sign if we can go with you and watch you to upload to make sure it arrives safely, they said we will have someone else come get you and left me stranded and no one ever showed up. I will not use them and dont use them. We use transport companies all the time and they stand behind their services, these guys do not. read more

If I could leave less than one star I would. AAA sent me this company to help with a flat tire. I'm a 13 year member of AAA. This company was sent to do a simple spare tire change. And the horrible representative of pro and Transport had, a serious attitude problem. Extremely unprofessional and asked to verify my registration and refused to do the service requested because the registration on my business vehicle didn't list the name on my 13 year AAA account. I pay a premium at AAA so that can use AAA for any car that I'm driving if there's any issue. this unprofessional horrible employee at this company just didn't want to do the work. Had serious attitude and just drove off. Horrible person and horrible representative of AAA. Don't use this company use any other company but this one. horrible experience. read more

Worst service provider of AAA, requested tow service at night time. They sent someone with a tow truck, tested the battery, jump start the car, but the car die right away. the driver told us to call again for service for towing, then drove off. Left us at the street in dark. Cold blooded company! We called AAA again, they sent the same guy with the same towing truck. WTH is that service. Just wanna trick customer, count this one service call as two services!!! Dishonest company. If I can, I will rate it with negative one.million star. Worst towing company with AAA!!! If you are in the area, request Falcon Towing! best service, nice technician helping all the way! read more

Pro Tow & Transport a roadside assistance vendor, an AAA contractor, specializes in flatbed towing as per their website. Tyrone of Pro Tow & Transport was dispatched by AAA without complete knowledge of my vehicle's problem (locked steering wheel, unable to start) or location (parked in a very small, tight, communal underground condo garage not flatbed friendly), details I specifically provided and confirmed with the AAA representative who assured me the car could be towed. But NOT via a flatbed. As I said in my AAA update (scroll down), he, my hubby and I all took turns alternating keys (duplicate, valet), jiggling the steering wheel with no luck. Just as Tyrone was calling his office to get a hook tow truck to us, my hubby gave the steering wheel one more try, the car started, was able to be driven out of the garage and on to the flatbed where Tyrone used great care securing it. We followed him to our mechanic, car off-loaded with equal care where it now awaits repair. Tyrone turned a frustrating experience into a five-star experience (gave him five stars via text follow up too)! read more

(There will be contact to the BBB shortly). I got into a good crash, thankfully no one injured. My provider called ProTow to come out and give me a tow back to my home or my family's home. Upon arrival the tower suggested it wouldn't be towable. Now the rep was doing his job and I respect a man who's respectful and I commend him in coming out - but here's the negative portion. I know all to well that towers have towed worse wrecks than my car, and to be denied service that you are going to be payed to do and contracted to do, just to show up and then dip out? That's a no-go. Soon after the tower left, I got ahold of another tow company who had THE EXACT SAME FLAT BED TOW TRUCK and effortlessly hauled my car where it needed to be. The company may not agree with my review - but you guys have little to no-excuse to not be able to tow my car within 20min of arrival as another tower did. To those who have read this far - please understand if you have more than 25% mechanical damage (wheel, engine, suspension, etc.) - you may be denied service. read more

Please avoid this place they are thieves they have 2 locations one in Gardena and one in Santa Monica. My vehicle got towed to their yard and they kept it there against my will until my insurance picked it up to rip them off in charges read more

Pro Tow & Transport - Towing Near Me - Gardena, California

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I see a lot of bad reviews but I didn't have a problem, AAA sent them out and I got a nice good driver, he was great, above and beyond the call of duty. read more

Easy to communicate with and very understanding when it comes to insurance making errors regarding vehicle retrieval.

This company is excellent! Sierra went above and beyond to make sure my daughter and I were safe and he got out of what I thought was an impossible situation when my Range Rover Shifter broke and my car was in the middle of the road. Thank you so much. You have a customer for life! read more

Got paired up with them for towing from my AAA account. The gentleman who helped me arrived within 10 mins, was incredibly pleasant, careful, and efficient and really helped me out. Thank you again!!! read more

Quick and easy. Reliable service and puts the client first. Definitely recommend pro tow read more

Flat tire and brian came quickly to save me. He took really good care of my car and wore gloves and was just very respectful and an overall super nice guy. read more

Pro Tow & Transport - Towing Near Me - Gardena, California

We had a very unfortunate situation with a valet running down the battery of our vehicle. Steve showed up within 10 minutes and helped diagnose the problem and stayed until he was assured our car was working again. He was super friendly and knowledgeable. He really helped us out in a highly stressful situation. Highly recommend! read more

A driver of one of Pro Tow's flatbed tow trucks went across four lanes of traffic cutting off cars and almost hitting multiple cars with complete disregard for the safety of the driver's in the cars on the 405 Freeway north. He came within a few feet of hitting my car as I hit the brakes. He went from the far right lane to the left lane in seconds cutting everyone off and almost hitting multiple cars. He then did it again to go back across the freeway to exit at Wilshire Blvd. I called the company and reported the truck but talking to them, it sounds like nothing will be done. They will protect their driver. They are a AAA Auto Club provider. AAA will be notified as they have their logo all over a truck putting the general public in danger. read more

I'm a AAA member and this company show to my so-called "rescue" after ny wife had accidentally left her car keys inside so the guy called me up and said he couldn't unlock the vehicle because it was not under my wife's name. I was out of town about two hours away and the guy said the only way that we would do it is if my wife paid him money directly for the job, which we agreed, because we really need to head out and I just told the guy that I was going to ask AAA for a refund later well apparently that was a mistake because the guy turned around and left my wife hanging because I had said I was going to complain to AAA and asked for a refund which is totally not what I said I called him multiple times and he wouldn't answer me. How is a professional service? I'm upset at AAA and I'm upset at this company for leaving my wife hanging locked out and did not care one bit about leaving her alone like that I drove as fast as I could across town to take a spare key and unlock the car. These people will not care for you when you need it most read more

Rude unprofessional, aggressive and unaccountable. They were contracted through AAA, and the guy, Reza the rat called up and started arguing with me and saying his employee left vm's which I didn't see at all when checked messages, then started trying to gaslight me as to why they were 2 hours late. He then proceeded to send me a screenshot that proved the he was late for his appointment. What a clown. Looking at the other reviews on here, looks like it's not the first nor last time. AAA should cancel the contract. P.S. notice all their fake positive reviews read more

Battery on my wife's Subaru died today. Used the AAA Battery service website, and booked an appointment. Steve, the tech arrived about 45 minutes later. He was polite & efficient, and installed a new battery in about 30 minutes. Great service! read more

I called and made a honest comment about a driver and the company was upset. And also I pleaded with the first driver to assist me in getting my car home using my disabled Aunt's card and they refused. Times are HARD and sometimes you gotta use other folks stuff to make it happen in 2022. Because I told the truth they denied me service. read more

I specifically requested a flatbed so that my (not too) low car wouldn't get damaged. Guy drove my car with a torn serpentine belt up the bed and scraped the bumper hard going up and coming down. I called AAA who reffered me to the owner of Pro Tow who came and took pictures of all the unrelated imperfections on my car to fight it. Damage is not the biggest deal so I'm not going to pursue, but the owner was a real jerk and AAA shouldn't work with such bad companies. read more

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