Excellence service. Great customer service. Fast and efficient. Thoughtful full of empathy.

Randy was awesome. He helped open my door and then helped me find better parking for my car. He's also really funny

Thank you to Cristian for coming out to help tow my dad truck back to the house after it overheated in Hollywood. I have AAA so I used that to order a tow service. Carmel Towing and Transport was chosen because of the location my dad was it. My dad truck overheated in Hollywood but was able to park near a Honda dealership so it was easy to get the address. Ordering the tow was great through the AAA mobile app. He arrived in about 20 minutes and put my dad truck on the tow truck. When they arrived to the house, he parked it where we wanted and give us the receipt. We had a great experience with this towing service. read more

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Absolutely horrible. AAA should stop using them. I will definitely be filing a complaint as far up as I can. My daughter got into an accident and wanted her car towed to her home. She was told they were too busy. She asked about a closer location (her grandfathers) and was told they were too busy. They towed her vehicle to their tow yard and now she is racking up charges for a daily storage. Why am I paying for the premier with AAA when they can't even contract with tow companies who do what they are hired to do. Stay far away from this company. I am being told. Cause my daughter signed for them to take her car she agreed. I totally get that however what about me paying for the premium road side assistance? I also blame AAA and have filed a complaint. I'm not sure what they expected my daughter to do. Say no and have her car sitting in the middle of the street. She was in a bad car accident, car not drive able and probably totaled, police came and the ambulance. That's how bad it was. Stay far away from this tow company! Oh and they are liars. AAA called them and they told AAA that my daughter wanted her car towed there and did not say she wanted it towed to her home. Smh horrible read more

They were sent to me by AAA. I called them separately after the assignment and asked if there was anyway I can get a tow truck faster as it was Friday afternoon and I wanted to make sure that we got to auto shop on time. They called me back and found another tow truck closer to me and was able to get to my destination on time. Juan the driver was amazing. Quick, efficient and courteous read more

I'm super thankful for this business and the driver JUAN They really came thru for me SUPER QUICK & last minute even help me with lowest price possible because I really needed help ! read more

Randy is awesome and very professional highly recommend him to anyone who needs a tow

Update Horrible service once again! Called AAA for a tow got set up and they did not show up 2X. They claimed the road was blocked, and I walked down the hill and indeed it was blocked HOWEVER that did not excuse them from coming in an alternative direction which as not blocked. They seem to hate working in the Hollywood Hills and look for all sorts of excuses. Also they claimed to have call me but they did not until some rude person tried to mansplain what was going on. I have had problems with them in the past and so have my friends. read more

Randy is literally the best. We used AAA for roadside assistance after I was in a hit-and-run accident. Not only did Randy arrive way before the estimated time, but he was so nice. I was really shaken up and he totally calmed me down, let me know my options, and gave me some good info to think about when fixing my car. I have never had to get a tow before but I completely trusted Randy with my vehicle. He towed my car back to my house, no problem, which definitely gave me some peace of mind. Randy was quick, courteous, and professional... a perfect experience that helped during an upsetting situation.Give Randy a raise! read more

I am writing to formally file a complaint regarding the service I received from one of your tow truck drivers, Carlos. From the moment Carlos arrived, he was unprofessional and discourteous. His attitude was rude, and he repeatedly instructed me to move items around myself without clearly explaining what he was trying to accomplish. Throughout the interaction, I felt that he was impatient and unwilling to provide the level of customer service I expect from AAA. The most concerning issue was that Carlos told me my vehicle did not have a spare tire and stated that my only option was to have the vehicle towed. This was not true. My truck did, in fact, have a spare tire. As someone who is not a mechanic, I relied on his expertise, and I feel he took advantage of my lack of technical knowledge. I also felt that because I am a woman, he assumed I would not question his assessment. Instead of assisting me, Carlos contacted another tow driver to complete the job. When the second driver arrived, he was courteous, professional, and took the time to explain the situation. He informed me that there were other options available and that the situation had not been accurately presented to me by Carlos. I have been a AAA member because I trust your organization to provide honest, professional, and respectful service. Unfortunately, my experience with Carlos fell far below those standards. I believe this matter should be reviewed, as no member should feel misled or treated disrespectfully when requesting roadside assistance. I would appreciate it if you could investigate this incident and let me know what steps will be taken to address my concerns. Thank you for your time and attention to this matter. read more

Highly recommend. They arrived reasonably quickly during rush hour. Service technician provided excellent friendly service and I was on my way. Requested through Triple A. read more

BEWARE!! avoid at all costs. these people are frauds and this isn't a real business. They left us hanging 15 before pick up. They also of a sudden became very rude, shady, and sound like teenagers who are too lazy to work. Surely they don't deserve customers. Made us miss our appointment and caused an accident because we were forced to move the car ourselves. I called my lawyer and a have begun the proceedings to have their licenses revoked. read more

Here are a few options to add more detail to your feedback: Randy was incredibly helpful and went above and beyond to ensure my car was towed safely. I really appreciated his respectful attitude throughout the process. The towing service was efficient and professional. Randy was very respectful and made a stressful situation much easier. Highly recommend! I was so impressed with Randy's service. He was not only very helpful and respectful but also explained everything clearly, which put me at ease. read more

Called AAA they sent out Carmel towing. They got there within 15 minutes! Randy was our guy. He was great, knowledgeable and friendly. This guy went above and beyond expectations. Would definitely recommend. Thank you Randy! read more

Carmel Towing - Towing Near Me - Hollywood, California

So happy AAA called them to help me, Randy showed up in 10 minutes and Aaa told me it would be an hour, he was friendly, professional and made me feel safe in a scary situation 10/10 honestly my best tow experience ever. read more

Car went down called AAA and they got Randy from Carmel Towing out to me ASAP. Randy is a master with the truck and got me and my car where it needed to be efficiently and promptly. Thanks Randy! read more

Unprofessional drivers that blocks the road and act like they own it, tow truck driver threaten me and very hostile. I would reccomend everyone to stay away from this place and their rude tow truck driver. read more

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Huge shoutout to Randy for the clutch rescue I locked my keys in the car, and Randy showed up in record time. He was professional, super reliable, and got the job done before we could even start stressing. Absolute lifesaver--10/10. read more

On September 16, 2025, around 5:00 PM, I had one of the worst experiences with this towing company. * My car had a flat tire. The driver showed up with no proper equipment to handle a flat tire. * Instead of doing the job correctly, he dragged my car while the tire was flat, which broke my Tire Pressure Monitoring Sensor (TPMS). * I personally witnessed the damage happening. I then had to pay $130 for repairs, which I have the invoice for. * When I called their office to resolve the issue respectfully, the person on the phone yelled at me, used the F word multiple times, accused me of being a scammer, and then blocked my phone number. This is beyond unprofessional. it is hostile, careless, and unethical business practice. They damaged my car, refused responsibility, and treated me with open hostility when I tried to resolve it in good faith. If you care about your car and your safety, avoid this company at all costs. They should not be allowed to operate with this kind of behavior. I will be filing complaints with the BBB, the Department of Consumer Affairs, and local authorities to make sure no one else goes through what I did. read more

Randy is the absolute best! He was quick, knowledgeable, and a really nice guy. Highly recommend this company read more

Carmel Towing - Towing Near Me - Hollywood, California

Illegally dumped junk vehicles on my property. Caught them on Ring camera. Called in and told them they need to be removed. Said they cannot remove them unless they get order from LAPD traffic division to do so. They took information from my neighbor and dropped the vehicles on my property without confirmation of property ownership. Refuses to correct the issue stating that this is a dispute between neighbor and myself. read more

Carmel Towing - Junk cars dumped on my property without permission - Towing Near Me - Hollywood, California

Worst tow company don't use them aaa should stop using very rude and left my car in the middle of the street and cussed me out

Avoid Carmel Towing at all costs. One of their tow trucks hit my car, and it was 100% their fault. After my insurance investigated, we found out the vehicle that hit me was NOT INSURED. When I tried to contact them directly, they blocked every number I used. I ended up paying out of pocket to fix the damage because uninsured motorist coverage didn't cover everything. This company ignored all accountability and treated me with hostility. If they're cutting corners on insurance, I wouldn't trust them with anything. They may be saving money now, but I believe in karma -- and I hope no one else has to deal with what I did. read more

Carmel Towing - Towing Near Me - Hollywood, California

Christian saved the day and helped me grab my keys that I accidentally locked in the trunk. Very friendly and highly recommend this company.

Best quote I could find in LA to get my car towed! Also I believe the man that helped me was named Noli? But he was super super sweet and helpful and came quickly! The ride was also enjoyable because he was so funny hahaha read more

We had a little panic attack this morning with our battery and called AAA Andi from Carmel towing responded and he was so sweet, patient, funny and cheerful. Thank you AAA and Andi for helping us with a positive outcome and a sunny personality. read more

Randy was amazing and efficient did an awesome job was friendly and professional definitely recommend this place

I have AAA and they called Carmel Towing. I was towing my car to my mechanic because my ABS brakes needed to be worked on my 550SL. The driver took my information and prepared a disclaimer for me to sign. It detailed if the vehicle is damaged by them, they are not responsible. It was Carmel's form, not AAA. Immediate RED FLAG. I told him I was going to contact AAA to have another company transport my vehicle. I called AAA and they were perplexed why they required the form and had another company come out. The new tow company also agreed that disclaimer form suspicious if my vehicle had not been involved in an accident and I was simply needing a transport. Be Aware of This Company! read more

Carmel Towing - My vehicle ready for tow - Towing Near Me - Hollywood, California

I called AAA because I ran out of gas right in the middle of the road. These guys were there in about 10 min. Not only that, I was so low the gas he had wasn't enough. So he went and got more. I can't say enough how much I appreciated his diligence and what a friendly guy he was. I wish I got his name but it was so quick I didn't get a chance but it happened 9-10-2025 at 7pm. So if you can tell him I said thanks again! He made my day better after running out of gas. read more

Between the call and Juan's arrival was less than 15 minutes. He knew what he was doing (has worked there for 9 years) and got my car safely to the mechanic. I arranged it through AAA -- who had actually messed up the original scheduled tow (or whoever they arranged it with) so it was very good to have the replacement, Carmel, be so efficient. read more

They got to us within 15 minutes. They were incredibly helpful on a Sunday night and made sure the car was well taken care of for the auto body shop. read more

Cool ass dude knows how to work and good costumer services . I will recommend this guy 100%

Let me start by saying Thank You Randy. I Have AAA and Randy got the call to come out to get my car off the freeway. He was beyond quick to get there. And, he was very friendly and courteous. He made a stressful situation a million times better. Randy thank you so much. You do a tremendous job. If you ever need a tow he's your guy. Thank you again. read more

Randy is a great guys very knowledgeable and kind he knows what he's doing, friendly and fast thank you Randy

I would prefer to give a zero star rating. This tow company scams people big time. Had an accident, called AAA and they send out Carmel Towing. The guy was nice enough but told me I should have him take my car to their tow yard to be safe. Then switched it from an AAA tow to Carmel and are trying to make me pay for the tow and pay to get my vehicle back when I could have just left it in my garage. He took advantage of me when I was shook up and vulnerable. read more

Used their service through AAA -- What a wonderful experience. Juan was awesome and arrived for service in just minutes for my jumpstart. Very kind and quality job! read more

I was connected to Carmel Towing via AAA, whom I had called because my car was mysteriously not fully turning on (or off! it was a nightmare!) and needed roadside assistance. Two different guys helped me, someone to first check the battery (I didn't catch his name, but he was very nice), and then, when the car still wasn't fixed, he called someone else, Chris, to tow it. The two guys who helped me tonight were patient, kind, and so thorough in helping me deal with my car. When Chris arrived to tow it, I explained what was going on, and he asked if he could try something with the battery just one last time to be absolutely sure I needed it to get towed -- and he fixed it! Like magic! It would've been so easy for him to just tow it without taking the time to double check, and I'm so, so grateful that he did. And, when the car engine finally turned on but said it was now out of gas, I told him I'd go to the nearby gas station to fill up and expressed nervousness that the car wouldn't turn on again after filling up. When I got to the gas station, he turned up in the truck and told me he'd wait for me to get gas and for the car to turn on, just to be extra sure everything was ok. What superb, kind, and thoughtful service. Chris really went above and beyond to make sure my car and I were safe, and that everything was ok, even though we ended up not needing their tow service or anything. I am really just so appreciative of how helpful he was (and the first guy was so nice and helpful too! I'm sorry I didn't catch his name!). This is the kind of thing that I hope I never need again in the future, but if anyone ends up in a nightmare situation like I was, then I'd really recommend calling Carmel Towing. Thank you!! read more

I was stranded today in Hollywood when my steering wheel locked and ignition would not turn over. AAA reached out to Carmel Towing for help. Carmel initially provided an estimate wait time of 50 minutes. About 30 minutes into the wait time, they increased my wait time to 80 minutes. AAA reached out to Carmel while I was on the line with them, and explained I needed an earlier pick up because I had to get my child at school. The woman on the phone, who spoke with a thick Persian accent, was not only incredibly rude, but racist. With no prompting, she canceled my pick up order completely, made a hostile & veiled racist comment to me and left me stranded. Terrible company. Terrible lack of professionalism. Please do not use this company. I wish AAA could stop using them, but I'm sure they need all the help they can get. read more

Excellent AAA service by Jose in replacing my battery at my work place. Waited approximately 25 minutes for him to get to me and about 15 minutes replacing the battery. Great service. read more

Randy the driver for Carmel Towing & Transport Los Angeles wins the AAA award for fastest best towing of all time. I was given a 1 hour window, and he arrived in 5 minutes. It was cold, and raining, and my car has some serious engine problem. Randy came, got everything organized right away with a very kind, professional manner. Carmel & Randy win "Best of the Year" or "Best ever" award! read more