They charge outrageous prices, one hour of their labor price is $60. Half of that hour they are…read moregoofing off. The big guy their ( the owner) is constantly making sexual comments. I wouldn't recommend this place to anyone.

So first of all, if there was a zero or a negative star to rate this place, it would be lower than…read morethe 1 star. Now that that is out of the way, this is my experience with this horrible business, and even worse owner! I have a 2010 Ford F-150 5.4 V8 Triton. My truck had an exhaust leak, it was horrible, I bought good quality manifolds, gaskets, and the bolts all in a package deal. I took my truck to Ellis Stapleton(owner) of Master Tech Tire and Auto in White Pine, TN. this was a little over a year ago or so around June of 2022, when I first took it in to have the manifolds replaced, first of all the labor time for this job is approximately 6.8 hours for each side, and that's if the bolts don't break off, and additional time is needed to drill out holes, so even if you rounded this up to 8 hours per side, that's roughly 16 hours for both. This shop had my truck approximately 8-10 days. I'm not a math major, but something is off there to begin with. Now to be fair the incompetence of his mechanic at that time actually drilled into a water jacket, overall the job was completed, and the leak was fixed, however at the time of pickup I was told by Ellis the owner about the issue with the water jacket, said it was fixed, but there is a chance it may start leaking again, if so, bring it back and I'll take care of it. So it was probably about 6 months post repair, the leak came back. I contacted Ellis and told him about it, and he says "just bring it back and we'll handle it", I let him know at that time I had tried taking it back up there a few times and the place was locked down tighter than a drum. He asks me when?, because I spoke with my tech, and he said no one has come by. For the sake of not causing a conflict, I just said I would try to take it up there and drop it off. Unfortunately around that time was diagnosed with an illness, and was not able to get it to him. For almost 6-8 months the problem goes unfixed, meanwhile the leak is getting worse, fast forward to February of this year, I wound up having to move to NC for my daughters to help with my recovery from my illness. It has been a while since it was fixed, and yes there has been many miles put on it since it was fixed due to the back and forth hospital visits that had to be done. So just about a month ago, I reached back out to Ellis, and we had made arrangements to get it back to him so he could look at again, but became ill again, and after getting over the illness this time on Tuesday, May the 26th of this month, at 8 a.m., I take my truck to him finally to see about getting it fixed. We spoke that morning, and he asked me when I could bring it and drop it off for him to look t it, I said it's here now, he says I see that but I have 17 appointments ahead of you before I can look at it, and he couldn't possibly get to it until after 5 pm or so, after a few more exchanged words, and not being happy about it, I agreed to take it back around 6 pm drop it off, then wait for him to call me with what he finds out. Dropped it off on Tuesday at 6, he told me he would take a look and let me know something the following day, well, Wed came and left, no response, Thursday came, I waited until around 3:30 or so, and still haven't heard from him, so I call, he answers, I say hey it's Kerry calling about my truck, he responded oh yeah I was just getting ready to call you, he continues to tell me he put it up on the rack, and says it is a gasket failure, nothing we did. Me being upset, reply with so what now? He says well the gasket will have to be replaced, and I said so this is gonna cost me another $500 or so to have redone? His response was yes unless you just want the one side done, then it would only be half of that. Again being pissed about it, but knowing I need it fixed , I asked when he could do it, he say to me well I can't get to it until next week sometime, we agreed for me to bring it back on Wednesday the 5th drop it off, and he would have it done in a couple of days. He brings the truck to me at the hotel I was stuck in because I had no transportation, I sat in my hotel room and this whole situation kept making me more and more pissed off. I made a few phone calls, and Tuesday I took it to a different mechanic in Morristown, TN, Mark from Excel Auto. This owner came out to my truck with a flashlight, and mirror, looked under the hood, crawled under my truck, and about 10-15 minutes later, came out from under the truck and told me that first off there was a bolt missing from the front side of the manifold, that looked like someone had tried drilling out the hole, and didn't finish it, but as it turned out that was the one the tech drilled into the water jacket, now they filled with JB weld and it was good, however he also found another bolt missing on the back side of the manifold on the drop down pipe, and that was where the leak was coming from.There will be an additional post...keep reading

Austin has great technical knowledge. He provides affordable, and dependable service. Hopefully,…read morehe will service all our cars in the future.

Austin replaced an engine for me about 6 months ago. Once receiving the car back, there was no…read morepower to it and within a day I had no oil. Had to spend more money to replace all of the oil due to him not putting the oil cap back on. I communicated all of this to him but was made to feel like an idiot about the oil and no power to my car. i let it go not wanting to communicate more with him. A month later, took my car in for a sensor issue and was told I did not have a turbo hose connected which was why I had no power. Fast forward to present day. I broke down on the side of the road due to a coolant leak. Took my car in just to find out that OVER 8 HOSES DID NOT HAVE CLAMPS. needless to say Austin may have done my engine for a good price but has cost me way more money in the long run. He cut corners and completely did an awful job in the end. I would not recommend him to anyone. not only did he do a bad job but if you question it he will make you feel like you're wrong. Trust your gut and stay away from his services

We broke down in one of the worst possible spots--deep in a remote area of the Smoky Mountains--and…read moreRoew's Roadside was an absolute lifesaver. Carter got a tow to us quickly, stayed in communication the entire time, and made a really stressful situation feel a lot more manageable. Professional, kind, and incredibly reliable--if you ever find yourself in a bind out there, he is the person you want helping you. We're so grateful for Carter at Roews Roadside!

From the owner: Affordable and Dependable 24 Hour Emergency Roadside Assistance. Jumpstart, Battery Sales and…read moreInstallation on any vehicle, Lockout/Unlocks, Spare Tire Change on vehicles and campers, Fuel Calls gasoline or diesel. We accept all major credit cards and will work with your insurance provider but they must call us. 865-696-8375

Elite was awesome! Knowledgable and kind. His diagnostic fee was cheaper than others and his…read moreservice was quick. I requested an appointment and he was able to get me in asap coming out on a Sunday morning. The issue was my heat was not working. The first thing he noticed was my antifreeze was almost empty. He went and got the fluid i needed and put it in for me. The heat still wasn't working but he said it probably needed to be driven and sure enough the heat started working with in not even five minutes. He was worried about a leak so he wanted me to keep him updated on the issue. I highly recommend!

I called because my ac was blowing warm. He came out and charged my system. Price was a little high…read more$80 appointment fee and $20 in parts; but I didn't have to wait for an appointment; he came right away, did a great job and my ac is back up and running!!!

they know exactly what is wrong and they fix it no guessing, just did their job and did it…read morecorrectly, done every thing for me, transmission fluid change, oil changes, and installed a motor for my truck.

We've taken our Mercedes to them for repairs and were very pleased, so when my Infiniti started…read moreacting up, they were the only place we considered. Highly recommend - friendly, professional and very customer service oriented! Cost was as expected based on repairs performed.

I cannot say enough good things about the quick service received from Roger at Grooms Auto. My 18…read moreyear old son was traveling from Kentucky to South Carolina and hit a pothole on the highway that damaged his tire and caused him to have to exit the highway. Stuck on a gravel road, my boy sent me his location and Google led me to Grooms Auto. Roger was able to locate him and repair his tire at an extremely reasonable rate. It is difficult to know your kid is stranded a few hundred miles away, but it makes it easier to know there are small businesses like this to help ease the worries.

Our car started having issues as we drove down the mountain and we were able to take it to Grooms,…read morethey were helpful, quick, and a really reasonable price. Highly recommend!

Last August we were on our way to Bristol, TN for the NASCAR race when our truck started missing…read morereal bad. After spending the night in a parking lot, and getting it running decent, we headed back out. Within minutes, we smelled something burning and the truck started missing worse. We found that the plug wire had been burned off. Looking around, we found we were in a parking lot next to a sign for Dee's Auto Repair. We walked down to the shop and found that it was more of a specialty repair but he just happened to have a set of plug wires that a customer had not wanted after having theirs replaced and he gave me two of them. He would not let me pay him anything at all, but i did give him a couple of cartons of Little Debbie Snack Cakes that I had brought along to share at the race. Thanks to him, we made it in and were able to have an enjoyable weekend at the races. It turned out to be an exhaust leak that burned the wire.