My friend bought a 2018 Ford from Pro Service Auto in Greeneville. She noticed it shifted hard at…read moretimes while test driving it and she told them about it. They told her it might just need to be serviced. She had not had the car 12 hours before it started hesitating and lost power while shifting. The red light came on in the dash indicating the transmission. She took it back to them and they serviced the transmission, told her to drive it over the weekend and they would touch base with her on Monday. She invited me to ride along with her over the weekend. The car is still shifting hard and jerking witnessed by both of us. They did not contact her on Monday. On Tuesday she took the car back to them. Now they are saying something about her "driving patterns" (?) May be causing the problems with what we both think is a faulty transmission. At this point I and she feels they are stalling and giving her the run around. Whats worse is we feel the probably knew the transmission was bad when they sold it to her. If they don't attempt to make her satisfied with her purchase, I would not recommend anyone buy a vehicle from them. I certainly won't nor will I use their services anymore.

3 strikes, you're out…read more.. #1, My daughter brought her 2017 GMC Terrain in with a bad clunking noise, $290 later, no trouble found. 4 mos later found a strut unattached on Pass side and bad brakes and pads all around ($1600 repair from Greeneville Tire & Performance, great work, professional, and problems were fixed; highly recommended)! #2, Brought my 2003 Ford Escape in for dead battery. $280 and 2 days later, nothing found in their electrical tests. Next week, dead battery. Found the cig lighter was direct wired to the Instacam. If car isn't used, battery can get exhausted. Jumped, only use Instacam when using car, problem was self-corrected. #3, Brought my 2003 Ford Escape in for a check engine light. They checked it for $98 and told me too rusty to repair. Got 2nd opinion from Rusty's in Greeneville and $90 later was all fixed. Turns out squirrels can be deviates. Move your cars daily. All fixed. Went to Owner, Kent, I believe (something like that), of Pro Service with both bills. Explained and all I got was Mr. Dummy staring back. No offer to compensate, split, or even apologize. Told him I'll never be back and he could care less. DON'T USE PRO SERVICE UNLESS YOU WANT TO BE USED! TO THIS END, DON'T GO TO PRO SERVICE AUTO (unless you want to be ripped off)!

We had a Dodge Journey we bought in Bristol TN a few years back and almost home, the engine light…read morecame on and it was having power loss. The Bristol dealer told us to take it the a local Dodge dealer for them to look at and they would pay for the repairs. Well the Journey had to have the entire ENGINE replaced and Bristol told us to leave it there and they would pick it up, and pay Carville. Well, ever since then, they keep sending us offers for a car we don't even own! They've sent letters written in hand writing using fake names to get our attention. They keep sending us ads and we told them to leave us alone, but the garbage keeps comings. The has to be a LAW to STOP people like this from harassing people. We've heard bad things about this dealership and regret ever going near them!

I am very grateful to this service Department. On the road we experienced a somewhat overheating…read moretransmission and front wheel noise on my Chrysler. My dad and I both suspected a bearing issue! I called many service shops in Greeneville and this was the only one able to get me in the very next day! Thanks to Bobby for making this happen. So appreciated! The car needed transmission service and a wheel bearing! My car is now running smoothly and road worthy again! Thank you!

Finding a good shop to take care of the cars is always tough when relocating but I'm as pleased…read morewith Elite Automotive with my mechanic of 10 years back in TX. In the past two years, Elite has replaced a transmission and the hydraulic rack/pinion assy on my 2011 Chev Impala. (16k miles on the tranny, which is smoother than the original.) And I had them service the CVT fluid on my wife's 2017 Subaru Legacy 3.6R. Later, she brought it in because the electric window (passenger, front) wasn't working. Danny (owner) advised it was a battery problem (weird!) and charged only $60 for troubleshooting. Yet, we'd not have given a thought if he'd have charged us hundreds. The only deal I'm interested in is a) accurate, honest diagnosis; b) competent workmanship; and c) paying only what I should pay, for work that was needed and that was done right. That's the deal that Danny gives at Elite.

We've taken our Mercedes to them for repairs and were very pleased, so when my Infiniti started…read moreacting up, they were the only place we considered. Highly recommend - friendly, professional and very customer service oriented! Cost was as expected based on repairs performed.

watch your vehicles from this place they add work that doesn't need to be on there it's a money…read moreracket they take the bills plum up to what it should not be here is the catch ask to look at your old parts if yall don't believe me

We were needing a new muffler and called all over Morristown to find someone to fix it every one…read moresaid first come first serve we're from Dandridge and could never get to the shop on time we pulled into Budget Auto and they were fast and courteous and talk about a gentleman the owner helped my mother from her car to the waiting room got her a glass of water Whenever we need service for our vehicle this place has our service for life that's how awesome they were!!!

Allen's Transmission rebuilt the transmission in my 2010 Ford Crown Victoria Police Interceptor six…read moreyear ago and since then I have put about 130K miles on the car. It still pulls like a champ. Mr. Allen showed me every part he changed on the transmission following the rebuild. Highly recommend this business.

Looking for quality workmanship, done right, the first time, then this is the place for you. Family…read moreowned and operated, very caring, friendly and honest folks to help you when your transmission isn't working right. We had my wife's truck brought here from Jonesborough, after the transmission decided not work. They called us to let us know they got the vehicle. Then called back after they checked it out, explained everything to us, no gimmicks, no nonsense, just straight up honest facts. Price are very reasonable, beat every dealership around, and they went above and beyond doing the repairs. Found a rear main seal that was leaking, replaced it, and only charged us for the part. Try that at a dealership. We live in Jonesborough, but this is where we are getting our vehicles serviced from now on. Came to pick up my wife's truck and dropped mine of for a much needed transmission fluid change. Really can't say enough about these folks, we are very blessed to have folks like them in our area. Have a question about your transmission or about a vehicle you are thinking of buying, give them a call first, I'm sure you will be glad you did.

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Had my honda fit serviced for non working ac July 2026. I was perhaps a little distrustful, having…read morebeen over charged by a previous auto shop. I have to say I was pleasantly surprised. The owner was honest, quick and professional and explained everything in detail that even I could understand. An honest mechanic is a rarity these days and I highly recommend this place. The price was very reasonable and the guarantee of 24 months or 2 years was double the industry norm.

Had my car serviced there. Beyond expectations with communication and service. Would highly…read morerecommend.

Found this place when I purchased a receiver hitch from Etrailer and a few different shops called…read moreme back for the install. This place has the most reasonable hourly labor rate that you'll find AND you'll get excellent customer service from them as well. Even though the job took longer than expected I was still only charged for one hour of labor because that's what the owner quoted me and he stands behind his word and that is something that almost no other place does not do in today's business world. Because it took a little longer then they expected I left the guys in the shop a tip to maybe buy lunch for themselves and thank them for a great job and honest business. I'll highly recommend them to anyone who would ask me. Erik

I was from out of state and blew a leaf spring. called em on a Saturday when nobody else was open…read moreand they had one in stock. Price was good and the guy's were great. Thank Ya'll!