These guys helped me with my trucking needs and worked past their closing time! Absolutely outstanding!!! read more

Murray's Auto Repair - Main Sign - Auto Repair Near Me - Morristown, Tennessee

The last 2 cars they worked on in my family had leaked oil or burned oil within 6 months time and diagnosed with blown motors within 6 months of having full repair work done on engines. Spent $2,000 fixing oil leak & replacing a power steering pump in a Camry we just bought in April this year which apparently already had multiple oil leaks when bought it. We were told the motor was good in the Camry & that it was worth fixing. Took Camry back in October because there was a terrible noise in the motor. We were told the 3 rd piston blew a rod & broke it and that it fell in the oil pan. He says there was no way for him to know that when he was fixing it that the motor was damaged ( " & was caused by running completely out of oil more than twice .?). Wanted to charge $6,000 more plus to put in another motor after we were told the other motor was good before spending already $2,000 on fixing it. Or we could sell it to him for $300. We had a Toyota Prius in the past which was involved in a collision with a deer jumping in front of the car as we were driving towards White Pine. Said they could fix the Prius good as new for $2,700 or little more can't remember. But after we got the prius back from this same shop, we took it back 6 months later and was told " the motor burned the oil out of it & needs. New motor ". It was also a 2008 model. They were asking $3,000 to replace the motor in the Hybrid Toyota, but the value on it was about $2,500. He offered us $500 to buy the prius & so we did sell that one to Murray's but we decided to keep the Camry this time read more

I don't usually write reviews, but I feel it's important to share my negative experience to help others in the community avoid a similar situation. About two months ago, I took my daughter's car in for an issue with the air conditioning. I spoke with one of them beforehand and was told they would add dye to the system to check for leaks, since there's no point in recharging it if it's just going to leak out again. That seemed reasonable to me. However, just two hours after I dropped the car off, I received a call saying the AC was "fixed" and the total would be $134. I was surprised as it didn't seem like enough time had passed to truly determine whether there was a leak but I assumed I was dealing with professionals. I was told no leak was found and to let them know if any issues came up. I agreed paid them and took the car. Fast forward to June 23, 2025. My daughter told me the AC hadn't been cooling properly for some time, so I brought it back. This time, I was told the compressor was leaking and it would cost over $1,400 to replace and recharge the system. I was shocked. I told them not to proceed with any work and that I would be picking the car up, as I no longer had faith in their service or integrity. When I arrived, I mentioned that I wished they had identified this issue during the original visit. The man became visibly angry, started cussing, and told me again that they had to add dye to check for leaks. I reminded him that this was exactly what I paid $134 for the first time and yet, it now seemed like all they did was throw in a $10 can of R-134a and send me on my way. I could have done that myself with a basic Walmart recharge kit. I paid them to diagnose why the system wasn't holding refrigerant, and I feel they completely failed to do that. As tensions escalated, I asked for my car back and told them I would not return. To make matters worse, they then told me they couldn't find my keys. Apparently, one of their technicians had left with them in his pocket. My wife, who had taken time from her lunch break to help pick up the car. She had to wait around while they looked for the key but never found them so she ended up missing her break entirely. Had to return after 5:30 just to pick our car up due to their mistake. In summary: they lost my keys, charged me for a service they didn't properly perform, failed to identify the root issue, and responded unprofessionally , with cursing and anger when I called them out on their short comings. This was a deeply frustrating and a disappointing experience. Customers beware. I would not recommend this shop based on my experience with their service, professionalism, or accountability. read more

Anytime I call Murray's they get my truck or car in right away . They have it fixed at a fair price and back on the road in no time . Thank you Murray's for all the hard work. read more

Any monkey can replace parts, Heck If I had the right tools I can replace parts . A real mechanic knows if a part should be replaced A real mechanic can make diagnosis and maybe recommend a replacement isn't the right choice. I came into I thought to have my thermostat replaced. I stated that "it over heats and I pray its not the water pump" They replaced the thermostat and now my truck RUNS WORST They did state, "Its not circulating" The old one worked better but now I'm broke. to replace - Their quote $220 my cost -over $230 We discussed the cost to replace the water pump. We looked up a new one. I SAW ON THE COMPUTER a new water pump cost about $135/ 38 THEIR QUOTE they added about $100 and claimed the price I saw was retail and after parts and labor approx. $450. I'm afraid to trust them again. I can see their LAST GOOD REVIEW WAS OVER 5 YEARS AGO I would say, since then they went down hill. read more

Not impressed with the ignition switch replacement on my Nissan Frontier. After seeing the high reviews and receiving a personal recommendation to use Murrays, I was pretty disappointed when I picked up my vehicle today (June 5th). The steering wheel lock had become seized and required a new tumbler, which Murrys took the liberty of installing a junkyard part along with a cheap generic aftermarket key set to save cost. For some this would be desirable, but I specifically asked if they could have the OEM keys recoded when I called and dropped the vehicle off on May 18th. I was told that they would have to contract out the programming to a third party but they would take care of it. After 3 weeks and making 2 phone calls for status updates (without any updates given), I was finally called and told to come pick it up. Which was a surprise to me as I had no quote, not description of the replacement parts needed, and no general status updates over the past three weeks despite calling. To make matters worse, when I mentioned that I would have preferred OEM parts and just wasn't impressed with their repair (which now requires a separate key for the door and ignition - see picture), I was told to be lucky that they did it at all since they had to go to a junk yard and pull the spare part as the OEM parts weren't available. I called a Nissan parts department and found that part number D87005Z00J is available with 2 new keys that have to be programmed either by the dealer or a locksmith. It was estimated at ~$800 ($286 for parts and $516 for 2 hours of labor) for the dealer to have this done. While more expensive, I would have paid this to have good quality OEM parts installed on my truck. At a minimum, I would have liked to been given the option and not lied to about part availability. While I don't doubt Murrys has great mechanics, their professionalism was lacking with in my experience. To be honest they just didn't get the job done right and then tried to pressure me into accepting their work. I don't appreciate it and feel that this experience needed to be shared. read more

These people went above and beyond for me! I was on a road trip with my four small children when I started having some car trouble. Murray's Auto Repair was the first mechanic I found. When we pulled in they immediately stopped what they were doing and went to work on my car. They had us back on the road again quickly. I don't know what I would have done if I had to wait in a strange town with my kids. Thank you so much for your kindness! read more