Driving I-40 on a Friday afternoon and noticed coolant gage issue. Found Advance Auto on the…read morenearest exit (Kodak) and they did diagnostic and found thermostat needed replacing. They sent us over to Jim's with thermostat in hand and at 4:30 they said give us a few minutes and we will work you in. They fixed us right up and we are back on the road an hour later! Thanks so much for taking care of us! We are so thankful! Chris & Sue Banning, White House TN.

Drove 8 hours on a roadtrip. got a nail in our tire getting off the highway, pulled in to Jim's and…read morethey were so friendly and without them taking care of us we would've been stranded till the next day. We are so grateful for their help. Amazing people.

I took my personal car to be service due to leakage with my sunroof. They had the knowledge how to…read morefix it when other repair shops didnt. They are kind and understanding, even during their busy times. I have always had great if not exceptional service from Travis, Cecil, Dillon, and Sean! Your experience, customer service and talents are 5 star!!

gotta be the laziest pieces of shit in the county lol called in for a infinit motor swap and exact…read morewords were "inifiniti is too complicated but i'll do anything else" while being extremely rude. don't advertise that you can swap engines, then get a call about an engine swap, then proceed to be rude because you're too slow to figure it out. i work nearby and will be telling everyone to avoid using this shop, genuinely wouldn't touch this place with a 30 foot pole if you're looking for any type of work PLEASE go somewhere else to save yourself in so many ways

Dave, Kevin and Ray go above and beyond the call of duty. It's hard to find a reputable and honest…read morecar shop but these guys are all that. Thanks for taking care of my truck!

Came in for an oil change and tire rotation. They were running a little behind with a staff…read moreshortage and the desk agent Tyson made me aware of it when I arrived. Well it ended up taking quite a bit longer than he thought and when it came time to pay my bill, he said I'm going to take care of your entire bill. I was beyond surprised and would definitely come back in the future. Everything works out in the end... if it hasn't worked out then it's not the end! Thanks Tyson!

They don't honor their online pricing. Even when their salesperson said that if it were them who…read morefound they would head straight to the dealership. Even when arriving at dealership their so called manager was not polite or nice about the situation.

They have hardly any new cars on the lot. Zero of the 2 models we were interested in.read more

I was vacationing in Pigeon Forge in June 2026 when I made a mistake on one of the narrow mountain…read moreroads and slipped off the edge of the pavement. A day later, my car started making a strange noise, and I immediately began to worry. My first instinct was to find a Firestone because it was familiar, but something told me to look for a local mechanic instead. That's how I found Rick's. Even though they were absolutely slammed that morning, the staff welcomed me as a walk-in. The lady at the front desk quickly found someone--who I believe was Rick himself--to take my car for a test drive. When he returned, he asked me to give him a few minutes to find an open lift. About twenty minutes later, they had diagnosed the problem, made a minor adjustment to the subframe, and had me safely back on the road. While I was waiting, I couldn't help but notice how the service advisors treated their customers, especially several elderly folks who came in. They were patient, respectful, and took the time to explain everything clearly. That kind of customer service has become all too rare, and it created an atmosphere that immediately put people at ease. What impressed me most wasn't just that they fixed my car. It was that, despite being incredibly busy, they were willing to stop what they were doing to help a stranded traveler they had never met. That says a lot about the character of this business. I'm truly grateful for Rick's. If they were in my hometown, they'd have my business for life.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

I had a wheel bearing start going bad on my 2005 van suddenly while returning to Texas. I called 3…read moreshops who either were too busy or couldn't get to it until the end of the day (I had spent the night nearby so that I could get it fixed ASAP in the morning). Finally, the owner of shop #3 referred me to Wolf Tire & Muffler. I am SO glad he did. I explained I was from out of state, traveling home, and could they fix it soon. They made a call, I presume to check on parts, and said "Sure, bring it in and we'll take care of it!" I was there a short time later. They were so nice and accommodating. Shortly after the part was delivered they got right to it, fixed it, and charged me a very fair price considering I was done and driving away (smiling) just 2 hours after arriving. These are good people who really know their stuff. Recommended!

I'm not happy with their service. Not at all. They diagnosed…read morea problem, then replaced the turn signal switch and the wiring connected. The problem persisted, so they replaced the parts again. Still no resolution. Then they reinstalled the original parts, charging again for labor, and replaced the rotor, button and plate in the distributor. The truck still quits unexpectedly. I cannot recommend this company.

BEST CUSTOMER SERVICE EVER!!!! Highly recommend!!!! Excellent people!!!! Awesome location!!!!read more

I saw that I had a screw in one of my van tires. I took it to the nearest Porter Tire store and…read morewas cordially greeted by a friendly young lady and she said it might be about a 30 minutes wait and that I could wait in my car and they would get me or I could wait in my lobby. I chose to wait in my car. After about 20 minutes a young man greeted me an directed me to the bay in which I was to have my car serviced. I was even able to remain in my car as they checked the tire. After pulling the tire and testing it, the technician told me that the small screw did not puncture the inner tire and that there would be no charge. He also even offered to check the tire pressures on my other tires before I left! He checked the tires, added air to a couple of them and sent me on my way with a smile. Now that is what I call exceptional service!

I highly recommend this business! Quick, helpful and everyone on their team went the extra mile to…read moreget me back on the road. Repairs were done much faster than I expected, at a very reasonable price. Will use their services again.​

Morristown Tire & Performance…read more I had my White 2001 Ford Ranger XLT 4.0L 4X4 serviced at Porter's Tire Store 10/29/2025 I told them I was having starting problems. So I dropped it off instead of waiting when I get a service. I had it running at the time so I drove it in & dropped it off because Porter's told me they couldn't work on it until tomorrow or the next day, I can't remember for sure. That SAME DAY Porter's called me. The battery was about 5 yrs old, according to them I didn't check it. Because winter was coming I told them to put in a new one. They stated that the battery tested bad but it started the truck every time So they didn't change it, until I insisted because of cold weather. Porter's made notes about a possible bad fuel pump but wasn't something they worked on. They serviced the truck, rotated tires & changed battery I found another ride in town, brought it home and was having more starting problems I called Morristown Tire & Performance & told them I was having starting problems Explained everything I knew & what Porter's told me They said they could fix it & look at my door issue too This was on a Thursday They told me they couldn't have it in until the next Wednesday & I couldn't bring it in until Sunday, they had a drop box. Managed to get it started & had someone follow me in on Monday morning, Showed them Porter's paperwork too & got a ride home. Like Porter's Tire Store, they called later that same Monday & told me to come pick it up Paper work reads: "Tech States Truck Started Every Time For Him. Ni Issues Found." (I believe the Ni was suppose to be No) They didn't want to work on the door because might cause more damage. (NO CHARGE) I found a ride Tuesday morning & went & picked it up. The next week it wouldn't start again. I waited & tried everyday for the next week to start it. It wouldn't start. Holidays are here with no running vehicle. I'll wait until the new year & see if I can pay a Mobile Mechanic to tell me something I already know or I'll have to pay to have it towed somewhere other than Morristown Tire & "Performance"