They don't honor their online pricing. Even when their salesperson said that if it were them who found they would head straight to the dealership. Even when arriving at dealership their so called manager was not polite or nice about the situation. read more

Rusty Wallace Toyota - Pricing - Car Dealers Near Me - Morristown, Tennessee

They have hardly any new cars on the lot. Zero of the 2 models we were interested in.

You brace yourself going into a car dealer. Prepare mentally for the oncoming "pushy salesmen." And then... they don't come. Instead, you get friendly people who don't try to "push" anything on you. They're helpful. They listen. They're accommodating. That was my experience with Owen. We looked all day for "the car" and when we had given up and were on our way home, we decided to just stop in and check out Rusty Wallace Toyota and we met Owen locking up "the car" as he was heading out for the day. Owen went above and beyond helping us and being very patient with our "yes" then "no" then "yes" again. We knew exactly where we needed to be with our payment and all the staff worked very hard to get us exactly where we needed to be. From the time we pulled into the parking lot until the time we pulled out, we could not have been more satisfied! read more

Amazing ! This is where I purchase and service all of my vehicles. I always have exceptional service with friendly , knowledgable, experienced staff. I always leave with confidence and satisfaction knowing i got the best service possible . read more

What a waste of my time and money this was. I take my vehicle in with transmission slipping and hard shifting. They say it will cost almost 200$ to diagnose, we'll they didn't even look under the hood, all they did was drive it..... Then they say let's change the fluid and reset the memory.... Like what's that gonna do right...? So 400$ total for them to do barely anything to the vehicle...... read more

Thank you Jose Flores for my brand new 2023 RAV 4!!! You are an awesome sales men! And I had a pleasure working with you!!!

If I could give a negative rating I would. I purchased a used 2018 Toyota Rav 4.. paid a full premium price for it. Well fast forward six months later.. l decided I wanted something smaller. I went to trade it in only to be told the RAV4 had previously been in a wreck. This was not disclosed to me, I was Lied to by salesman. I asked about the history before purchasing. They lie to make a sale. They don't care about your safety because repair cause problems and lower the value of car.. your better off going ANYWHERE else. read more

I would give a zero if I could. I went in very interested in buying a new car, they were going to take my car & my loan with a few extra hundred dollars to spare however, they were adding WHAT THEY WERE GOING TO PAY FOR MY CAR on top of the price of the new car, brining the total to $50,000. I thought this has to be a mistake, I call several people I know, even a few who are in the car sales business and everyone told me that's not right. I called down there twice and spoke to Rodney both time and he is very rude and made snide comments to me on the phone when I asked how could they possibly charge me for my car and a new car, Rodney's reply "That's how the world works". I wanted to buy a car from Rusty Wallace but not anymore. After I was made to feel stupid, when im basically being swindled was enough for me to never go back nor to tell anyone to go back. read more

Awesome service! I went in close to closing due to a wiper arm not working. The service manager stayed late to fix the problem.

Dylan Baird did a great job helping pick out my new 2022 Toyota Camry. Very friendly polite young fella new in the sales field. Would definitely recommend Him to Friends and Family . read more

We have purchased several vehicles from Rusty Wallace Toyota and they are wonderful to work with! I primarily go to Grover, but I have had great success with all of them, from their service department to their Used-Car Sales Manager, Heath! I trust them and that means a lot! They have always done right by us and we appreciate it! We'll be back to shop there the next time we're in the market for a vehicle! Thank you Rusty Wallace Toyota! read more

I was road tripping from California when my "maintenance required" light came on here in Tennessee. Brought it into Rusty Wallace Toyota and they serviced my car without any hassle whatsoever! Katie was super friendly and sincere. Two thumbs up! read more

Purchased a truck here. Great experience once we nailed down which we wanted and ruled out the other options. The sales person that assisted us really worked with us. Service center - Friendly staff, knowledgeable, quick schedule an appointment and quick to get done. Nice waiting room with tv, vending machines, coffee of all sorts and teas. Lots of seating and natural light. Baby play room available. read more

Not that this will get printed, but my experience with Rusty Wallace Toyota of Morristown was almost all bad. Drove over 1 1/2 hrs only to find out the car I was to test drive was 'sold'. I was told about this after my communicating 3 times with people (including a sales manager) at the dealership, that I would be arriving around 1:30 p.m., the following day. I received both an e-mail at 9 a.m., as well as two additional phone communications within 40 minutes of my arrival at the dealership, letting me know that the car would be ready for me to test drive. Less than 5 miles away, I receive still another phone call telling me there had been a 'miscommunication' and that the car had been sold. Of course, I was invited to just 'come on by' anyhow, and look around! Unless you were born at night (as in, last night), my advice would be not to rely on anything you're told by this dealership. One of the oldest car sales tactics in the book! read more

Tonight I bought a vechile from Rusty Wallace Toyota Morristown. I was very pleased with the service and kindness of the workers. Heath Tatum worked with me and done all he could to get me the price I wanted on my new vehicle. Scott Cuthsaw was our salesman and he didn't pressure us and was very honest and upfront with any questions we had. Thank you so much it's hard to find good honest people. I'm very happy with my purchase read more

The employees at Rusty Wallace Toyota are very kind, personable and I believe trying to do a good job. However I needed my radio unit (and GPS screen) replaced. It took me three trips (2 1/2 hour round trip each time) to get this done. They never had what they needed in stock. When my warranty is up, will definitely find a closer repair place. read more

First, the salesman sold me a highlander that he swore was a v6, lied 3 times, next they low balled my trade which was a insult considering I wholesales it the next day and got 2500 more, third salesman didn't know nothing about the highlander features, a top of the line platinum, get my tag info in mail had the DMV scratching their head wrong tag number wrong dates and it cost me more money to get it straighten out and of course I had paid the dealer to handle this. Manager called me and his best answer was we have employee training issues, so greg (owner) maybe u need to spend more time training than making stupid commercials. I would tell everyone that u should make the drive to fox Toyota they were within a few dollar cut and dry and didn't bull around. Greg leadership starts at the top so if ur people are doing such a bad job at doing a simple job is it u or ur manager. One of ur manager said we get bashed on social media and I see why.always heard u all sucked see it's TRUE. read more

Marvin Houston is the man you want to speak to if you are interested in buying or trading. The man is amazing, both professionally and in character. He was extremely helpful and friendly, I could tell he had my back with my best interest in mind. I would give him a 6 out of 5 star rating if it were possible. I will be recommending him to anyone interested in Toyota cars. Thanks again, Marvin, for your customer service! read more

I will never buy a car at another dealership. The Rusty Wallace team is fantastic and always takes care of me! Shout out to Alan (sales rep), Mike (sales manager), and David (finance) for being amazing! read more

Overall two stars. The working of the purchase was hassle free, but I am shocked by the staff's lack of knowledge about their products. I was given bad information or NO information about the accessories in the vehicle. I was also not told about the service plan for the vehicle. When I spoke to the general manager about my complaint all I got was a sorry and thanks for your feedback. Nothing about making it right and putting me in touch with someone to discuss the service plan or any additional questions I may have. Just an overall unsatisfactory purchasing experience. read more

The staff treated us great! We are very happy with our new Rav 4. Easiest car we have ever bought, I cant believe it!

On Memorial Day 2019 I purchased a 2016 Highlander from this dealership. My experience with the salesman (Bobby Hughes) was exceptional in all aspects of customer service. All my questions were answered and the finance manager (Jessie Tatum) was exceptional as well. Hats off to Rusty Wallace Toyota in Morristown, TN. I would highly recommend business with this dealership. There was absolutely no pressure from either of these gentlemen. read more

I hope you don't buy an extended warranty and sell your vehicle and need a refund. It's not happening. We sold our 2017 Toyota Takoma because it leaked in the back window and even after they attempted to clean the seats and carpet, it still smelled of mold and mildew. I personally don't think they did a very good job with the cleanup and had the truck for over a month! It's now been almost 3 months and we can't get a refund on the extended warranty we purchased. We've been told a different story by at least 5 different people "it's in the mail" and then you call a few weeks later "it's being processed". I will never deal with these people again and I'll tell everyone I know to avoid this place! read more

I'm an experienced auto buyer and had no problems with this dealership. They quickly found the vehicle I was looking for and we made a no hassle deal. This is only the second dealer out of many that earned the five star rating. read more

I have not purchased a vehicle from Rusty Wallace, but I have had three different vehicles serviced here. I was mostly (I did end up with only three lug nuts on a wheel one time) satisfied. I even recommended them to other people. The last two trips for oil change on an older Highlander didn't go so well. First I was told that it needed ball joints. On the next oil change (it took almost four hours) I was told it needed 2 cv axle boots. I got home and had oil leaking from the front of the engine. At this time I thought I would just check the torque on the wheel lugs. Three were loose enough that they could be turned by hand and the rest were so tight I had to use a long breaker bar to loosen them and retorque to the proper spec. I took the car back and asked them to show me what was leaking and the bad ball joints and cv boots. When they brought me out to the service bay I asked them first to show me the bad ball joints. I was told that the ball joints were not bad. When I asked why I was told they needed to be replaced, the answer was (you guessed it) "I don't know". I was then ready to see the two leaking cv boots. We were looking at the front boots and couldn't find a leak when someone said that it was the passenger side rear. We look at that and, guess what. No leak. We then looked at the oil leak on the front of the engine. I was told, and I could see, the oil was coming from above the filter ( where I thought it might be coming from). I was told it was the valve cover gasket. That would certainly not be surprising given that it is an older car. It was strange, though, that it hadn't leaked before the oil change. I took the car home and took the plastic piece off of the top of the engine and could see that the oil dripping down was running from the oil fill. I am guessing that the oil was spilled when it was being refilled. It happens. But shouldn't they have cleaned it up and accepted responsibility? After discovering this I placed a call to the service manager. He was not available and I am still waiting on a return call. It's been a couple of days, so I'm thinking the call is not coming. When I told the story to my wife (it is her car) she said " What did they do, offer you a discount oil change coupon to make you feel better?". They didn't even do that. Maybe they knew they had been "caught" and that I would never be back. I wonder why car dealerships have a reputation for being dishonest? I would suggest, if you have your vehicle serviced at Rusty Wallace Toyota, I would want to see for myself if they tell you you need repairs. read more