I was leery after reading the reviews of the Floor Man; however, after meeting with Brian, the…read moresalesman, he definitely knew what he was talking about. Brian knew his stuff. Even then, when you're allowing someone into your home to make an improvement such as hardwood floors, it's scary. Brian continued to reassure us, but it wasn't until the job was finished, completely finished, that I was at ease and so happy with the way the floors turned out. I have included pictures of our floors. It was a little over 1000 ft.² including our living room, family room, dining room, kitchen, breakfast nook, and bathroom. Was every single thing perfect? Not at all. There were little tiny issues here and there, but overall the floors are gorgeous. One of the issues, was me. I'm picky. I know that I'm picky, and I told them that I'm picky from the beginning. They worked with that. I appreciate the time that they took to be sure that I was happy with the end result. We have solid hardwood floors. The kind that are three quarters of an inch thick. It it was a pretty big job, demolishing the previous tile and installing the new floors, plus re-sanding and staining the existing floors. Everything matched beautifully throughout the entire downstairs. I couldn't be more happy!

Used these guys for my house to get carpet out and hardwood in. The guys were very knowledgable and…read morefriendly and really knew about flooring. We where able to pick a good flooring type at a great price. After installed it looked amazing! Even with me being picky, I didn't see any seems or any flooring out of place. I highly recommend these guys for all of your flooring needs.

From the initial consult they were great with my questions, response time, and scheduling. I…read moreinitially wanted to install hardwood in my kitchen and dining area when they came out to quote the job they were honest with me on matching my existing flooring. I ended up hiring them to sand and stain the rest of my home. This is a family run business and they take pride in their work. Vu and his uncle completed my job and were great. The price was definitely worth their craftsmanship. I will refer them to all family and friends.

Repaired the hardwood floor in a small bedroom. There were some gauges and nicks. They lowered the…read moreprice when realizing that the gauge wasn't too deep, which was awesome. They sanded and refinished the floor and now it looks beautiful. They are very trustworthy and responsive. I left a key for them to let themselves in and lock up one day when I wasn't available to be there, that's how comfortable I felt having them in the house! Would highly recommend.

We just had carpet installed in our new home and can't be more pleased. It is absolutely beautiful!…read moreWe were on a time crunch and Tammie went above and beyond to help make it happen quickly. She is so personable and very knowledgeable about all of their products. The installers were also amazing. They were so precise and did a fantastic job. We couldn't be happier and will continue to do all of our flooring business with them.

This is my second time using this company and the patience they have given me has been super…read moreespecially having to deal with Allstate in getting my home re-carpeted. I checked other places, and came back to this company. Tony and Tammie have been absolutely wonderful.

The service and quality is unmatched at JCF. We had a small leak in the bathroom that went…read moreunnoticed for a week. We realized and needed it taken care of asap. I gave JCF a call and after a fair price and a quick turnaround we had brand new beautiful floors almost as soon as the leak was stopped. I would highly recommend to JCF to anyone who cares about quality and great service. I will be a lifelong customer for JCF, I recommend everyone check them out.

Run, don't walk, away from this company…read more About a year ago, we had a bathroom leak that affected a patch of our wood floors in the master bedroom. Johnson Custom Floors assured me that I didn't need to get brand new wood floors for the entire downstairs, we could patch the bedroom, and sand the rest of the bedroom down and stain it. I had some wear on the rest of the downstairs floors, so they said they could do a polyurethane top coat finish on the floors to make them look brand new. We had a few high traffic areas in the kitchen where the stain was coming up-- so, per their idea, they added some stain to the topcoat to blend in. We were told we would need to be out of the house for 5+ days, but they finished very quickly, and we were back in either 3 or 4 days (can't remember). Within 4 days, the top coat started bubbling and flaking off in huge chunks! My floors looked significantly worse than they did before. I immediately contacted the company, who said it "must be because of the added stain" (which was their idea), and they said they'd come out and re-do the top coat. If you've ever had any experience with re-doing floors-- you have to completely move out of your house. So, having to move my entire family out for another several days to a week (at our expense!) was LESS than desirable. Also... my floors were in decent shape before they came, and now they looked 20+ years old. I wanted the job done right the first time. Our baseboards also had a lot of stain/polyurethane on them that I had to hand scrape off myself. The bathroom ended up re-flooding, and this time caused significantly more damage to the floors (we ended up replacing the entire downstairs). We started interviewing other flooring companies, and instantly everyone was pointing out how bad of a patch job Johnson Custom Floors did in the bedroom. They didn't putty over any of the nail holes, so you could see exactly where the patch was. All in all-- very, very sloppy work. They were one of the cheapest companies that I had come out, but at the end of the day, the job wasn't done right, and I had 0 confidence in them to fix their sloppy work and perform a much larger scale job.

I want to share my recent experience with a really fine contractor. I recently contracted with…read moreFloorsEliteDFW, headquartered in Southlake. I wanted to expand the oak flooring in my house and I needed repair of existing oak flooring in a long hallway. The owner of Elite Flooring, Kevin Clement, assured me that he could repair the damaged area to look like new and that he could add the additional flooring to an exact match of my existing wood floors. He quoted me a very reasonable price and gave me an accurate start date. His crews were very well supervised, friendly, and clean cut. They were clearly knowledgeable and sealed off the work areas and air conditioning vents with plastic sheeting to eliminate the spread of sawdust residue throughout the house. Kevin was at our home every morning to inspect the progress, answer my questions, and to lead his people. Though he had other jobs under way simultaneously, one of which is an extremely large job in a palatial residence here in Colleyville, we were led to feel like we were his sole customer at that particular time. He was back this morning with one of his crew to rework a bit of caulking because he was not happy with the prior work. This speaks to the high standards that he maintains. He insisted that this rework take place, not me. In short, we love the results of his work and had a truly great experience working with him. I highly endorse FloorsEliteDFW. Here is his contact information below. FloorsEliteDFW 817-866-4887 https://www.floorselitedfw-llc.com/

we needed flooring installed in a hurry. we spoke with Kevin at 7 pm and told him what we needed…read more he showed up with the installation crew at 9:30 the next morning. I have to say not only was I impressed with the service but even more impressed with the amazing crew who worked extremely hard to get the job done. these folks are respectful and you have absolutely nothing to worry about, they treat your home as if it was there own. the completed job included flooring downstair, upstairs and a challenging staircase. Kevin and his talented crew exceeded our expectations and provided us with a beautiful floor that we get compliments. Hire with confidence and you'll get the best service and truly professional installation. Dont waste your money on the big name stores, this is the only way to go! Thanks, Kevin!!

Do not use this company for your flooring needs. He installed LVP in our entire home without doing…read moreproper testing or following the manufacturers guidelines resulting in the flooring buckling and WOULD NOT stand behind his work or product. Have spend a year trying to get him to resolve issue with no resolution by him, we even hired flooring inspector with 71 photos of flooring buckling...We are out a lot of money and have entire house of flooring that will need to be redone! WE DO NOT RECOMMEND THIS BUSINESS!

I've always acted as my own general contractor…read more I'm a quality over quantity mynded & focused person observing the John Ruskin rule of "economics": It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money - that's all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better. John Ruskin Home Castle Concepts offers choices from budget to quality & any "up-sells" is only professional "learned from hard experience" cautioning towards considering a longer lasting higher quality product with better life-time performance. I've HAPPILY contracted with HomeCastle Concepts for 2 complete Condo Remodels in the PrestonHollow area of Dallas. Mr. Kelly Not only assisted us with expert proposals but subsequently helped my daughter out as a referral. Being on the 2nd. floor we opted for a more substantial & expensive "Tempur-pedic" carpet pad Out of consideration for the downstairs neighbor (After years of living there she remarked that she never heard us walking around upstairs). On the second condo I went "budget" & opted for a single linoleum floor in the kitchen which I would no longer recommend to anyone going forward. Ceramic tile it or just leave the concrete Bare-naked & alone....Don't try to save money in the kitchen....A far busier room, as far as usage, than one would realize. They also graciously installed a hardwood floor in our dining room with some leftover wood-flooring that we had after we did the hallway ourselves. All-in-all??, If you bring yourself along with an educated perspective & don't try to low-buck or lowball your project? I think you'll be deeply rewarded and happy with the results that Home Castle Concepts brings. As far as the one star reviews?. Independent contractors secured by companies are not a reflection of that company but only of the independent contractors ability. Blame the right people, people. As for shower pans? Perhaps homeowner should act as their own green tag code-inspectors in the process & become educated as to the proper methods of installing shower pans & bathroom tile parameters. Starr tile on YouTube is a great place to start. https://www.youtube.com/user/StarrTile Homeowners have to act as general contractors simply put and take the responsibility necessary for oversight management & ultimate results.

WAY over priced, poor communication and sub par workmanship. There was not anything done correctly…read more Would not provide any invoices when asked. Did unnecessary work without asking and then charge you for it. Broke several items of mine, including a new stove, and would pay for repairs

He started by saying he would not ask for a down payment. Before he left my house he asked for a…read moredown payment. I gave it to him. He said he will have a Jessica an interior decorator call me to discuss what I need done. Never heard from this Jessica. I was supposedly have a handicap bathroom. All I got was a handicap door. Never got my Mirror for guest bathroom. Never got my seat in my guest shower. Hand rails are way too big and bulky for my guest shower. And placed incorrectly.Towel rails are right above the toilet. Those need to be re placed with smaller rails. Never came back to finish unpainted door in master bathroom, and fuse box. Needs to come finish caucking around the tile and base trim. Left paint stains on my carpet and patio. Does not return my calls/text.

Great customer service, nice selection of flooring and building materials. Prompt and Professional…read moreInstallation Service. Reasonable pricing. Highly Recommend.

Exceptional Customer Service That Went Above and Beyond!…read more Having great service is always important -- but it becomes invaluable when something goes wrong. Sales Rep Vanessa Garcia truly made my day! I purchased carpet and had additional flooring installed from Derka. Unbeknownst to any of us, the carpet had a manufacturing issue. Vanessa immediately stepped in and arranged for an entirely new carpet to be re-installed just a couple of days later -- at no extra cost and with zero hassle. Thanks to her professionalism and quick action, what could have been a frustrating situation turned into a five-star experience. I would absolutely recommend this business, and I'll be buying from her again myself.