Pro-Safe Insulation arrived on time. Men went to work right away. All was going well until...the stepped on my ceiling drywall. I immediately asked the worker what happened. He m,emetic nail pop and nothing else. I waited, and did not accept the non-response well.
I called the company and expressed my concern that the worker seemed non-chaalant about what happened, and wondered if Pro-Safe would take care of it. Immediately I heard, the contract states we are not responsible for 'mail pops and other consequential" damages. I asked to hear from the owner.
Jeff called and immediately went on offense about how dare I insinuate his company was not reputable and so on...although I dont believe I insisted such. Again he mentioned that Pro-Safe was not responsible for nail pops...that stuff happens. Mind your, at this point, no one looked at the ceiling from the inside. He simply defended that his guys stepped on a beam causing a nail pop. Hang in there...photos to follow.
Finally, one of his guys looked at the damage and agreed...a bit more than a nail pop. He proceeded to tell me that something gave way in the attic, a guy lost his balance and stepped on the ceiling. He caught himself but the weight bowed and cracked the ceiling. Accidents happen.
Jeff and I talked again, both a bit calmer. He agreed to send a guy out to repair the ceiling and agreed to take the bill. The drywall person Jeff sent was excellent. However, there is only so much one can do on a ceiling repair without painting the entire ceiling. So, while the damage is gone, the mismatch remains.
Lessons here for me: Stay calm, even when the owner is not. Convince them to assess before citing contract language.
For the owner: Get facts first...all the facts. Before you cite a routine nail pop, someone should assess. Expect owners to get excited when one of your guys nearly comes through the ceiling.
Bottom line: Workers were efficient, got the job done in a few hours. Not sure if I'll see an ROI but that is what happens with insulation...you hope for improved comfort. All in all, would have been much better without the damage. read more