Called this co to do blown in attic insulation, install baffles, seal attic, etc. Rob was very nice and explained all they would do and answered all ? I had. We agreed on price and scheduled the work a week in advance, and the morning they were to come (Sept 27 @9 a.m.) Rob called @8:30 and said they were having equipment problems. Ok, it happens, I understand. He calls me again @10:30 and said they are still trying to fix equipment and they may have to rent a machine to do the job if necessary. (They were to blow in cellulose so I'm assuming that was the equipment problem) Ok, so I text my wife who waited at home all day they might be coming but it will be later cause having equipment problems and may have to rent a machine to do the job. Last phone call from Rob was @10:30 a.m. Sept 27 (the day of appointment) and we have not heard a peep from him since. No call or text to apologize for not showing up. No call to reschedule. Nothing. Its been 10 days from our original scheduled date to do the work and nothing. Rob is a very nice guy and I was hesitant to write this. But after reading all the positive reviews on home advisor, we are very disappointed in him and did not receive the great customer service it seems he and his company are known for. Based on my experience with this company, there is no way I would recommend it or hire them to do insulation work. read more