Don't waste a single second or cent on this moving company. Called for a weekend service and got yelled at, cussed out, and berated. The call seemed all good for the first 5 minutes, took down our info and gave us pricing but no quote or contract. My mother was on the call but she has a language barrier so I took over the call. We could understand the difficulties he was having with the technology, it was clear he was an older man. But as soon as we sent over a deposit (without a quote or contract provided yet btw - huge red flag as informed by the movers we secured with) he started complaining about how he lost our appointment in his system and griped audibly on the phone. In confusion we asked what was going on only to be met with an insane level of unwarranted aggression. "You guys are fine, I just forgot to save the appointment, it's just the technology these days". While trying to reassure him that we understand and are on the same page, he started taking a tone and repeating himself over and over while i tried to give him the address. Due to how quickly it escalated, I immediately responded with "can you just send our deposit back?" After more incoherent rambling from his end, I stated that our issue with this booking was due to him and his communication. He wasn't happy with that answer and came at my age (stating that i was clearly a child with no manners) and my attitude (reprimanded me and cussed at me while yelling that he's been a mover for over 20 years). I sat there using only polite language while standing my ground which only aggravated him further. He demanded the phone be handed to my mother. I responded that she would not like to speak with him. Then he refused to send back the deposit if I didn't hand over the phone, so I passed the phone off. After complaining about me, his new bank numerous times, his poor eyesight, zelle, and having to be calmed down by my mother who is a complete stranger and a potential client, he finally returned the deposit after we requested him on zelle twice, as he couldn't figure it out himself and messed up the first time.
My advice would be to get out of the moving business if you can't act like a professional, or get help if you can't handle the technology or the workload. Don't use strangers and clients as a punching bag due to your own incompetence.
The mover's we hired are aware of Timothy, and stated that he's extremely sketchy. They've interacted with him in the past and he's known for not being transparent and upcharging wherever he can. He isn't insured and doesn't have a license, and only owns one truck as a "pro" moving company.
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