Simon is THE best garage door technician I've ever met. Very skillfull, knowledgeable, honest, did some extra (needed!) work I was not aware of. Highly recommended! :) WARNING!!!! There are two very negative reviews by two DIFFERENT persons - and wording in big parts is the identical!!! BS!!! BS!!!! It cannot be a coincidence - looks like a competition is trying to undercut Simon, most honest, best technician I've ever met. read more

This occurred last year 1/15/13. Let's just say things didn't work out with the rep who came out to quote our garage door replacement. We were trying to negotiate the price as we have 2 other garage doors that we wanted to replace later. The sales rep was rude and left abruptly, so we called someone from Roberts Garage Door and they fulfilled our needs. Customer service is everything!!! read more

I have had these guys out twice. Once for a broken door and once to repair an opener. Both times they were excellent. They know their stuff and the repairs are well done. They are on time and friendly. Thanks fellas. read more

I got several quotes to repair and/or replace my existing old garage door. Home of Garage Doors was by far the most reasonable and the sales person/installer was on time and went through the process in detail with me. They scheduled the install for the next day and had everything in, adjusted, and ready to go in about 3 hours. Installer helped me move shelving units in order to have access to the areas he needed and also offered to help move them back. I declined as it was a good reason to clean out the garage. The installer cleaned up everything better than when he arrived. Very happy with service and final product. Would highly recommend. read more

Our garage door opener was ancient. Original to the house I believe. It gave me trouble on a Sunday. I live a few doors down from a forest preserve and I could picture a family of raccoons moving in overnight. I searched Yelp for someone in the area and found Home of Garage Doors. They were here in 90 minutes! Of course, the door was working again when he got here. So, I asked him if he could come back on my next day off. He was here right on time and very polite. My door now works beautifully and is a lot quieter! read more

This was the best service appointment I have ever experienced. Simon was prompt, courteous and knowledgeable. We needed our remote controls recalibrated and each car linked to both garage doors. Simon executed these tasks quickly and accurately. He also checked the rollers and applied lubricant, noticed the light bulbs were not working and replaced those too. You will not be disappointed if you choose to use Pro Overhead Doors. read more

I had a downright scary experience with one of Pro Overhead Door's techs. He was very rude, very brusque and downright abusive. My housemate hired him to install a garage door opener. She was entirely involved in the transaction; I had nothing to do with it. Things went south when she decided to move her car onto the street from the garage so that he could get to work in the garage. He arrived at the front door to begin work while she was out doing this, and despite my politely explaining to him via the intercom that she would be back in a minute to get him started, he started screaming at me through the intercom, and demanded that I let him in the house. He also repeatedly rang the bell. When my housemate met him in the front of the house only a minute or two later as he was doing this, he turned to her and became abusive and started screaming at her, saying that she was wasting his time, how dare he make her stand outside in the rain, etc.; most of his ranting was incoherent, and continued after she just gave up trying to talk to him. He attempted to follow her into the house, even though he was screaming at her and gesturing wildly. At that point, he was asked to leave, and in the process of doing so, he dropped multiple f-bombs, called me an effin' b*tch, among many other inappropriate things. I couldn't believe it had come to that. I called his supervisor or the owner of the company (Simon?) and reported the incident. Of course, the tech downplayed everything, telling Simon that I made him wait outside for 40 minutes in the rain (not true). Instead of apologies, Simon (?) was very defensive and didn't handle this incident in a professional, sympathetic manner. In all, the experience was an exercise in poor customer service, both by the owner and certainly the technician. read more

I had an abusive and downright scary experience with one of Pro Overhead Door's techs. It started out innocuously enough, after greeting the tech at the front door, he drove around to unload his tools in my garage in the alley. At which time, he asked that I move the car that was parked in the garage (the person who would be driving the car was still getting ready for work). I said fine, but I'd have to find a parking place on the city street. I also told him that he would have to do the same for his truck, as our neighbors get mad when workmen park in the alley. He started talking back to me, saying he had a "special license" to park in the alley (um, there's no such thing, but there's no need for him to argue with me). I reiterated politely, asking him to park on the street. (My neighbors are tapped out with construction vehicles, AT&T, and city vehicles blocking the alley lately. We try to be respectful.) We both set off in our respective vehicles to find street parking with the intention of him meeting back at the front of my house, so I could let him in and he could commence work on installing the opener. Apparently, he found street parking faster than I did, because he was back at my house, repeatedly ding-donging the front bell. My friend/housemate, who was just getting out of the shower, answered on the intercom. Without identifying himself, he *demanded* that she let him in. She asked him who he was, and he brusquely said he was there to install the garage door opener. Then, again, he demanded that she let him in. She told him that she wasn't the person who he should talk to, she was a different person, and that her friend (me) would be back in a minute (not to mention, she wasn't in a state to answer the front door to a man she didn't know). Through the intercom, he started screaming at her, saying that she was wasting his time, let him in, it was raining out, he shouldn't have to stand outside in the rain, etc.; most of his ranting was incoherent, and continued after she just gave up trying to talk to him. Since when does a service provider demand to be let into a house to wait? Soon thereafter, I arrived at my house after parking the car a block away. (It took me no more than 8 minutes to find street parking.) Then, he started in on me -- screaming and ranting for making him stand outside in the rain. I tried to reason with him, but he wouldn't calm down. At this point, I'm thinking two things: (1) I'm paying him, and that was no way for him to speak to a customer; and (2) as he was following me up the stairs to my front door, there's no way I'm letting a man who is ranting, raving and screaming at me into my home. Figuring that by this time, the transaction was a bust, I told him that he wasn't doing the job, and to pick up his tools from my garage and leave. During the entire time he was doing that, he dropped multiple f-bombs, called me an effin' b*tch, yelling that he didn't give an eff about me, and after packing up, it looked like he was was planning to just stay in the middle of my garage yelling at me. I ordered him to leave or I was calling the police. I couldn't believe it had come to that. I called his supervisor or the owner of the company (Simon?) and reported the incident. Of course, the tech downplayed everything, telling Simon that I made him wait outside for 40 minutes in the rain (not true). Instead of apologies, Simon (?) wanted to play a game of he said-she said, asking me if I had recorded him. (What?! ) I said if he didn't believe me, fine, but the reality is that he lost a customer. Even more than that, I stayed home from work to field this appointment. If I take time off of work, it's because I *want* to get the service I requested. If I have to ask a workman to leave, it is only because he is so abusive or untrustworthy that I don't want to do business with him. I expect a service provider to understand the basic rules of customer service, and not to think that it is ever acceptable for his tech to act the way he did to a customer in the absence of concrete evidence (i.e., a recording). That's poor customer service, and unfortunately disregards the time I wasted or how upsetting and abusive this episode was to me. read more

I had a problem with my remote for the garage not working. The tech attempted to program a new remote, but could not or would not do it. He said that I needed to purchase a new garage opener, because he said that the problem is not the remote. Either the tech did not know what he was doing, or he was trying to scam me into buying a new garage opener. Anyways, the tech was happy to charge me for the service charge. A few days later, I got excellent service from another garage door repair company, and was provided with a new remote for the garage within a half hour. Therefore, Pro Overhead Doors deserve ZERO stars and not my business!!! read more

Awesome service. Spring broke on my garage door. Called Home of Garage Doors after seeing a few good reviews of their service in DEX. Said they could have a man at my house in 1 to 1.5 hours. He arrived in an hour. Very polite. Said he could fix it right away at very reasonable price. Less than an hour later the door was repaired. He even oiled the other parts to assure it worked well. Would give these guys six stars if I could. Thanks, Home of Garage Doors. read more