There are so many better nail places around the area. We showed up since they were the only place that would see us on short notice, and we showed up at 9AM, and around 4 people were waiting along with myself, my girlfriend, and my mom. After our experience, I'm astounded that so many people waited to get their nails done from this place.
We showed up, asked for 3 pedicures, and there were only 2 techs there. My mom got her service, and my girlfriend and I waited for 45 minutes for the techs to filter in with their morning coffee. No big deal, it's busy, it's a Saturday, I don't mind waiting. It's also worth saying that I'm a guy, and I love pedicures. This tends to get a laugh from most nail techs, and I enjoy it. This guy was overly astounded that I was a guy, getting a pedicure, and I wanted my nails painted black. A little annoying, but again, whatever. No big deal, as long as the service is good, I don't care if the tech is annoying.
The service was not good. I have concerns about the cleanliness of the shop. All of their tools are either pulled out of a toolbox, or a bait tackle box. I'm concerned that their tools are only cleaned once, at the end of the day (not at the beginning since the tech walked in with his coffee, put his gloves on, and started on me), and not during the day. Additionally, for the hot towels, the tech brought a plastic bag over to me, pulled the hot towels out, and put them on me. Very odd and not clean at all.
The buffing was incredibly rough. I asked him to go a little easier, it felt like he was taking sandpaper to my feet, trying to buff my feet out like they were drywall that he had just plastered over. I also didn't get a massage, which was listed in the menu for the "deluxe" package that I paid for. He also did an awful job of washing my legs off. After I asked him if he could please go a little easier, he got extremely rude with me.
Last, he continued to try to ask if I wanted gel polish. I said multiple times "No gel please, just plain black polish, nothing else." I recall him asking 5 times. Even after making this incredibly clear, he decided to start to put a design on my toenails. I told him again, "I wanted just black polish. No designs." He said "Just black?" and I said "yes." so he painted over the nails, didn't say a word to me, and then moved on to his next pedicure. No quick dry, no top coat, no "please head to the drying area", nothing. Looking at my nails he didn't even hit my entire toenail and left some nail exposed on at least 4 of my toes (I'll save you the picture.)
Hands down, the worst experience I have had for a pedicure. Elegant Spa and Nails on Beaglin Park Drive and Simply Nails in the Twilley Center give you so much better of an experience. I won't make the mistake of getting a quick pedicure next time, and will wait for them. Don't make the same mistake I made, schedule an appointment ahead at a more reputable, clean, and better serving salon. read more