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    Pro-Link Fence

    4.3 (4 reviews)
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    Big Yeti Builders

    Big Yeti Builders

    (11 reviews)

    I hired Sias W. Parsons IV, Derek Parker, and Ryan Riggs from Big Yeti Builders LLC in Ogden, Utah,…read moreto demolish an existing deck, construct a new deck, and install a Renaissance Classico cover over a portion of it. The cover has leaked since shortly after installation, causing water to pool on the deck and creating a slipping hazard from ice buildup. I first contacted the company for warranty support after the initial leak in the fall of 2025. Derek Parker came out and retaped the seams on the awning, stating that this was the repair method recommended by the manufacturer, Renaissance. After the first snow in early December and then thaw, the awning began leaking severely. On December 4, 2025, I reached out again and left multiple voicemail messages and emails requesting assistance but received no return communication. On December 18, 2025, after I sent an email, the company finally acknowledged my concerns via email, took responsibility for the lack of communication, and promised to schedule warranty work. However, as of January 19, 2026, no further action nor communication has taken place. Because the office phone is not answered and voicemail messages are not returned, I requested via email that someone come out between January 9 and January 16, 2026, to at least document the situation including written notes, photos, and a detailed description of the problem and to confirm next steps for repair since we understand it may be a challenge to repair in the winter time. That request has gone unanswered. In my experience, Big Yeti Builders and its representatives have not followed through on their stated commitments regarding warranty service. Communication with the office manager, Kim Crandall, when she does answer the phone, has also not resulted in any confirmed action or resolution. As of January 19, 2026, their contractor license (#10687874-5501) expired. This review is based solely on my personal experience with this company. I recommend that prospective customers ensure they receive clear written documentation of warranty terms, follow-up procedures, and payment schedules before hiring.

    I have nothing but good things to say about these guys. Contacted them about an estimate for…read morereplacing my deck. Bill came out to my house on a Saturday to do it. When we decided to use these guys he came back on a Saturday to do our contract. He stuck to the estimate he gave us and gave us exactly what we wanted. He even took the time to discuss how the deck should be rebuilt so that it will last longer. They came out on a Tuesday and started in. Torn down the old deck, cleaned up the area, then stared in on the new deck. By the end of the day most of the new deck was done. The next day was finishing up the trim and installing the railing. Again, once it was done they did a great job cleaning up the area. Saving this company's business card for other work I need done in the future. They are worth it.

    Bronco Fence - Utah Trex Fence

    Bronco Fence

    (35 reviews)

    Beware: they don't back their work and they ignore you if there is a problem with the install…read more Don't use this company! Wish I had read the other reviews before using them. I discussed the cost of a fence and availability and was provided an invoice from Bronco Fence. I paid the invoiced amounts for parts and labor in advance of inspection, as I was out of town. (Without extreme details here, I will state that I supplied them with all the documentation of their invoice and proof of payment.) Upon Inspection when I returned, the vinyl fence was very poorly installed and unstable. The employee I worked with was no longer with the company. I reached out to have Bronco fence correct the problem and for over a month and a 1/2 of weekly, bi-weekly calls, I have been put off . The owner told the staff he wanted to see my fence but has been too busy to even put me on his schedule or talk to me. They say they will call me back with a date on his schedule and they don't call me back.

    Extremely disappointed with this company. They were recommend by many friends and coworkers , i was…read moreextremely excited to get a new fence put up. When calling in the first time i spoke to Jamie and she was very helpful and nice, got me scheduled fast and was great ! Brandon came out to give up our quote and he was super informative and nice, he stated he would give us the quote back in a few days. A week passed so I reached out to Brandon through text and email asking if he has sent it over or not (making sure it didn't go to junk mail). I never heard from him, waited another week and still nothing so I called back the shop. While calling 4 times and getting sent straight to voicemail all four times , I decided to call on my husbands phone. Jamie once again answers on the very first ring, I asked her if they were still available to get me my quote or if they didn't want to work on our fence anymore. Once I gave my name to her , her whole attitude switched and now it's been 4 weeks and never heard from them. Wouldnt allow them to come back regardless with the lack of communication and customer service they have.

    J.K. Bennett Construction

    J.K. Bennett Construction

    (2 reviews)

    I hired J.K Bennett to install butcher block countertops for my new home. We set a date for 03/22…read moreand they never returned our phone calls until later in the day when they stated they could not make it and rescheduled for Tuesday 03/24. After initially giving us a time of 3 p.m and not hearing back we called at 6 p.m and were told they would not be able to make it. I would give this company 0 stars if I could. Steer far away from them as they do not care about their customers.

    Josh came out promptly to look at my project. He had an estimate over to me quickly and I excepted…read morethe work as shown on his estimate. I was asked for a Docusign and I signed. Date was scheduled for installation. 2 days prior to installation, I sent a message asking what was expected in the way of prep from me and didn't get a response. I emailed that night before, late enough that I didn't expect a response that night. I took off of work, which directly effects my paycheck, and waited around all morning for him to show up which he never did. I called several times and only was greeted by his voicemail. I left 2 voicemails and later left for work. I went back to the Facebook adds and made a new post looking for a contractor. Shortly after (I assume he saw my add as this is how we were connected originally) I received an email stating that there was a miscommunication. He explained that the door wasn't ordered as the job needed payment prior to any service or receiving of product. He had us convinced that he was capable and willing to complete the project but his decision to not answer texts, emails and phone calls told a different story. Why wouldn't you call your customer back? Why send an email after no-showing? I have another contractor scheduled for install.

    Ace Fab & Welding

    Ace Fab & Welding

    (2 reviews)

    We decided we wanted to install railing (including a gate) on our front porch. Luckily, we didn't…read moretry to DIY because we soon found out it wasn't as easy as it looked. Ace Fab & Welding was recommended to us. We contacted Josh to see what kind of options there were to install railing around our porch. We had no idea there were so many options! Measurements were taken and we were given an estimate of how far out they were. As it turned out, Josh nailed that estimate. We were quite excited to get the railing up. Maurice, Brady & Lucas came to install the railing. We found them to be very friendly and highly competent. We watched the installation as they made sure everything fit perfectly. They made sure some things were aligned that we likely would not have thought of had we tried to DIY. Unfortunately, the gate didn't fit properly and would need to be modified. We had some architectural areas (columns) that were tricky. So the gate went back for modification. We weren't bothered by this because sometimes these things just happen. We were more concerned about how well it was resolved. Not too much later, Tim (Master Welder) and Blake (unknown title) came by. Once again, like the crew before them, they were friendly and very competent. We were excited that the person welding it was seeing the site in person! There were discussions as to how we wanted the gate to open and exactly where we wanted it placed on the columns. The gate went back for further modification. It wasn't too much longer before Tim & Blake returned to make sure it would fit properly before the gate modification was completed. .After the gate was completed, Maurice, Brady & Lucas returned to install it. Again, they took care to make sure everything was just perfect. Our railing was not a huge job by any means. But it was treated as if it was a really important job nonetheless. We are really happy with how the railing was installed and the appearance of it. The manufacture of the custom railing is top-notch. The employees we met were all the type of people that a company would want to represent their business to the public. We are happy with every aspect of the project and very happy we did NOT try to DIY it because we thought it wouldn't be that complicated. Thank you Ace for a job well done!

    Horrible communication! Nothing but headaches working with them. Front posts were crooked off the…read morehouse and had to be redone. Took almost two months start to finish. Awful experience. Hope this helps someone out.

    Pro-Link Fence - fencesgates - Updated May 2026

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