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    One West

    3.0 (7 reviews)
    Open 9:00 am - 6:00 pm
    Updated 1 month ago

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    Ask the Community - One West

    Pinebrook - Pool area on the left, half basketball court (there is a full one in another area of the complex) and a playground on the right.

    Pinebrook

    (20 reviews)

    Lived here for over a year now. The staff is amazing & tentative. The grounds are well kept. Can…read moreeasily call this home. The location is ideal with shops very close by. The only downside is the street racing at nights, it can pretty loud & annoying if you like to sleep with the window open. But that's not the Pinebrook's fault. I'd still recommend this place. -Karlo

    A warning to prospective tenants…read more Living there is fine, up until you want to move out. For starters, they charge HUNDREDS if you need to move month to month while waiting for your new place to be ready. The month to month fee they originally quoted was close to $800 more than the rent we had been paying, and even after the yearly increase if we had renewed the lease, it was still about $700 more. New place was flabbergasted at their price, their month to month fee is only $75. They also charge water, trash, and sewer, which they call 'rubs', which is in addition to the amenity package, and they often over charge for it, as even if you don't use much yourself, you get charged a portion that the entire complex contributes to. Putting those fees aside, they may also try and tack on fees AFTER you've already moved out. And the 'rubs' they say runs 60 days behind so the last rubs payment is very expensive. We were model tenants, they had zero issues with us, always paid rent and rubs on time, and we were very clean. During our move out walk through, they raved about how clean we left it and how impressed they were, and maintenance was equally as impressed as there was zero damage that they would have to repair. We verified with them verbally during the move out walk through that we were all paid up, and they verified that we were all paid and everything was good. Then, after a few weeks, we got a call from them, where they told us we still owed $300. And they changed their story constantly throughout my argument with them about what exactly the 300 was for, which set off red flags everywhere for us. Originally they said that the 300 was for their 'rubs', and that since it was an unexpected expense for them, they were also going to charge us $100 in late fees as well and that the security deposit wouldn't cover it so we needed to pay them. So now they were trying to charge us $400. On top of the month to month fee we already paid. So I pulled up the ledger on their website and showed them, no we already paid the rubs. So they changed their story to saying that it was a portion of rent that we didn't pay. Again, I showed them that we had paid everything they asked for in rent. Changed their story again saying that "it was just the system and they don't know why it does what it does."  and we still had to pay the difference. After arguing for the better part of a day, I ended up asking for the recordings of our phone calls, where they told us the price of moving month to month, which they claimed they didn't know if they existed, however every time you call it says it records. Again, this went on all day long and they gave me excuse after excuse saying we definitely owed them. It was only after I started asking for the recordings that they FINALLY called me back and said that they had made an error on their part and zeroed out our account and we didn't owe anything. My advice - ask for the recordings. All in all, they can be extremely shady, and they charge you for absolutely everything, even more than they probably should, plus, their rent is higher than that of similar apartments around the area and the apartments themselves are just mediocre.

    Trail Hollow Apartments - Kitchen Large 2 bed View 3.

    Trail Hollow Apartments

    (4 reviews)

    What an amazing place. We are very happy and excited to be here. The apartments are so beautiful…read moreand well managed. So much to do With the gym, pool, kid playground and community center. Not to mention they have a dog bath area for your pups. The inside of apartments are so amazing and spacious. My Family and I love this place. We also wanna thank Shaylee the apartment manager for being so positive, professional and very helpful. Especially, through the whole process.

    Updating my review from 4 stars to 2 stars after fully moving out & living there for 2 years since…read moreit opened. Pros: - I don't have any more pros to add, you can reference the prior review. Cons: - I lived in this apartment with the intention of living somewhere else someday, as most people do. The first year of the lease agreement, the contract stated that the lease break penalty was 1 months of rent (which is normal to me). When I signed the 2nd lease agreement, I assumed that didn't change but it changed to 'you are liable for the entirety of the lease payments'. So if you're 1 month into a 1 year lease and you bought a house or you got deployed or whatever, you have to pay for the full term. I really didn't appreciate that - There's been like 4 or 5 property managers in 3 years, so some are hit & miss. I maybe emailed them like 7 times over my 2 years and about half the time I never got a response so I needed to re-follow up - I filed a maintenance request for a broken door, and it just never got filled. I added it on the portal, I'd check the next day and I'd see it in the queue, but then it would just disappear. I did this multiple times and not even show up in the history. I'm not sure if that's an issue with the portal or what, but that door was still broken when i moved out because I wasn't getting support. - the valet trash thing is ridiculous. $25/month mandatory fee that no one asked for; mind you that money isn't going to the minimum wage worker actually throwing out the trash, it's going to the apartment. I complained and emailed the place & asked to be excused from this payment because it is NOT in my contract nor do I want it, but I was told I have to have it - I've been moved out for maybe 3 months now, and I haven't gotten my security deposit back. I left the place totally clean like when I got it, but I wouldn't be surprised if it's all depleted by the time I get it. Also I've driven by and it looks like someone else has moved into my old apartment by now so what the heck

    One West - apartments - Updated May 2026

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