Buyer beware. This…read morecompany doesn't just have poor customer service--they appear to retaliate against customers who leave honest negative reviews. We spent nearly $9,000 on a patio cover after explaining that durability was extremely important because we have large dogs. Nobody bothered to tell us the support posts were thin aluminum that dent incredibly easily. Nobody bothered to tell us the gutter opening was so small that it's nearly impossible to clean and is lined with sharp metal edges. When we first reported these issues years ago, we were essentially told, "Too bad." One owner even admitted the gutter design had been a known flaw for over 20 years. Twenty years. Yet they continue selling it without disclosing the issue to customers beforehand. Fast forward to this year. The gutter is still impossible to clean. Leaf blower? Doesn't work. Hose? Doesn't work. Pressure washer? Doesn't work. The only way to remove debris is by reaching into the tiny opening with your hands, which has resulted in my husband cutting himself multiple times on the sharp metal. Two months ago we called because the patio cover was still under warranty. We were told a work order would be submitted and someone would contact us. Nobody ever did. So today we called again. The first employee agreed that our gutter didn't sound right and told us it should have around 3 to 4 inches of clearance. He said he'd submit another work order. Less than ten minutes later, my husband got a call from management. Not to schedule the repair. Not to apologize. Not to honor the warranty. Instead, he was told they would NOT service our patio cover because I left an honest negative Google review years ago. Think about that for a second. Their response wasn't, "Let's make this right." It was, "You criticized us, so we're refusing to help you." That tells you everything you need to know about this company's integrity. They had multiple opportunities over the years to fix this issue, earn back our trust, and prove they stand behind their work. Instead, they chose pettiness over professionalism. A good company isn't defined by never making mistakes. It's defined by how it handles them. Kool Breeze has repeatedly shown that once they have your money, accountability goes out the window. Spend your money elsewhere. There are plenty of contractors who actually stand behind their work instead of punishing customers for telling the truth.

Brad is a outstanding person. had a few hiccups but they got it right. I would highly recommend…read morethem.

these guys are scammers. they will give you a low price then tell you the job is bigger and costs…read morethousands of dollars more after you've signed a contract, then they leave the job undone. My 70+ year old mother hired them for a basement flood and they way overcharged her, tore everything out, then left without replacing the carpet padding that they tore out. they finished the wall and paint, but continue to refuse to replace the padding, saying it will be an extra coat. no. they tore it out in the first place, they should be grown up enough to fix what they did. if you need a disaster cleanup company, ran as fast and far away from this company as humanly possible.

This April we smelled a strong musty smell in our bonus room, which we'd never experienced before…read more We couldn't see any signs of water damage, but we knew with the heavy winter rain, wind, sleet and snow the source of the smell could be many places. I researched online and connected with Ryan from Floodsmen. He responded immediately was knowledgeable and accommodating. Honestly it was a relief to have his expertise after guessing at what the source of the musty smell might be. Within minutes of his arrival Ryan pinpointed the source of the smell, which was our mini split. Our HVAC company cleaned that system today and so far so good. I would highly recommend Floodsmen! My experience was top notch;)

My riding lawn mower started missing, lacked power, and was pressurizing the oil pan. I assumed it…read morewas either a valve or ring problem. I contacted another local Toro service center, Honest Engines, and they told me that the cost to rebuild the engine would be about the same as replacing it, $2500. They said they do not do rebuilds any more. I called BC Small Engine and he told me it might be something like a head gasket, but bring it down to examine. I took it and they had it repaired in about 4 days. It turned out to be a stuck valve. They repaired it, did a full service and tune up for about $250. While I was there, they also serviced and repaired a snow blower for me that had a broke gear handle. I am glad to find a place that it willing to open up the engine and find out if it is a simple repair or needs a full blown rebuild/replacement. This is now my place to go and I would highly recommend it to others.

Brian and his team are excellent. They went above and beyond with our projects. Will be back, and…read morewould refer 100%

Provided immediate responses which were highly appreciated due to our time crunch and the holiday…read moreweekend. They were easy to communicate with, and service was wonderful!

I've been a customer for awhile now. I appreciate that they call every few months to check in and…read moresee if I need anything. I had them come out and clean my entire upstairs with all my carpet. They were on time, communicated very well. The tech went over everything and offered me extra, but explained in detail each additional service with no pressure. He was thorough and got it done quickly yet done right. My carpet looks so great!!! VERY HAPPY with this company and will continue to use them in the future.

I had the most amazing experience with Art and hi crew. They did a beautiful job landscaping my…read moreproperty, and are also scheduled to do weekly maintenance. They are a wonderful family owned business and they treat their customers like family. I 100% recommend them to anyone who is looking to have work done on their

Art and crew did our landscaping in spring 2025. We are very happy with the end product-Liz did an…read moreexcellent job with the design. The crew showed up when they said they would and any concerns were addressed and resolved. The whole job was completed in the time frame promised.

These guys were great. Quick to respond, great communication throughout the project, and a good…read moreprice. We just needed a basic handrail installed on our front steps. They came to the house, gave us a quote quickly, set a date for a few days later, and installed it in a couple hours. Looks great and is very sturdy. They cleaned up after themselves completely. Their price was lower than another company's minimum, which was very nice. Will definitely consider them for any other projects we need in the future.

Very friendly and did a thorough job. Was punctual and answered all our questions and special…read morerequests. Would definitely recommend them.

Doug did a great job cleaning our carpets and furniture. He was very flexible on what we could have…read moredone for a price that met our budget and did not charge us for an area where adhesive got in the carpet and even recommended a competitor to patch it. He was very friendly and informative and we highly n recommended Payneless Floor Care!

Service to our home is a great convenience. Paid $160 to get an old mower running again-…read morecarburetor all gummed up from sitting all winter with old gas in the engine. Great guys and worked fast. Would definitely use again with any of our machines.

fantastic snow blower repair and maintenance - responded promptly to outreach, came to our house…read moreand did exactly what they said they would in a timely manner and affordably. Hooray!