Chris repaired our dishwasher today. He was able to come the day after I called, showed up on…read moretime, professionally dressed and was a pro in every other way. He diagnosed the problem quickly, had the part with him and made the repair quickly. I was very impressed with him and this business.

Top notch place! My washing machine stopped working and I didn't know if it was time to throw in…read morethe towel and replace it. But after reading a review, here on Yelp, I gave my washing machine a chance. Chris came out the very next day and was extremely qualified and knowledgeable about my particular machine brand. Of course my washing machine worked perfectly. The experience was impressive even though my machine was behaving and working properly - I was assured that if it did start with the problem again, I wouldn't have to pay for another service call. I would absolutely use this company again. It's lovely to get a good service call from folks who are kind, friendly and helpful.

Jeremy, the owner of River Run, came out this afternoon with his technician that was at my house…read moreyesterday. Literally, a few screws & WD40 and my locked oven was open in 5 minutes. Grateful!

I wish I didn't have to leave even 1 star. I baked 2 sweet potatoes 4 days ago & when they were…read moredone, the oven door would not open. I tried everything I found online to help. Nothing worked. I called River Run Appliance Repair on Tuesday, scheduled me for Thursday 8am-12pm. Of course, he arrived at 11:45. He worked on it for about an hour & could not get the door open. Had to keep looking online & calling his boss. He didn't even bring his own tools. Asked me for a coat hanger, which I didn't have the wire kind. Gave him a skewer which I had to throw away it was so mangled. Asked for a metal or wooden ruler. I mean come on. Then he gave up, but not before charging me $120...for nothing!!!!! He called his boss, I guess it was Jeremy, the owner. I could hear him saying that when I scheduled the appointment I agreed to the fee. NEVER AGAIN. River RUN from these shysters!

I reached out to Appliance Yikes when the microwave component of my double wall oven stopped…read moreheating. The owner was highly responsive to my initial online inquiry and emailed me back with detailed helpful information (no strings attached). I decided to have him come assess the situation in person and he determined that it was going to be a pricy fix and we discussed the pros/cons of repair versus replacing the entire double oven. Although he would make no additional money off of my service call if I decided to replace, he didn't push me toward any particular decision. Instead, he provided me the information that I needed so that I could reflect on my options and make the most preferred decision for myself. He was also happy to talk with me about concerns I had related to my dryer and to run a few checks for me. This led to the conclusion that running my dryer on "energy saver" mode was actually causing me to have to run it through multiple drying cycles and that there was nothing tangibly wrong with the dryer. This guy is the real deal as far as being a knowledgeable and friendly repair person who cares about his work and his customers. I will most certainly be reaching out to him in the future whenever I run into appliance issues! Thank you!!

HIGHLY RECOMMEND APPLIANCE YIKES!! This is our 4th time…read morefixing our appliances. Microwave diagnose and replace, washer main board replacement twice, dryer element replacement. Super friendly, on time, very knowledgeable and respectful of property (wearing boot covers) Thank you Jack for being awesome!!

Called up today about an issue with my dishwasher. The gentleman that answered asked a few…read morequestions and walked me through how to fix it myself - which took about 30 seconds. I've had no shortage of companies change me a service call for something this simple but this guy helped me out instantly for no fee. To me, that speaks volumes about his character and integrity. Thanks so much.

Great service and honest! Was told that I needed a new stove because it was smoking.read more

Absolute Nightmare - DO NOT USE THIS COMPANY…read more If I could give zero stars, I would. This has been, without a doubt, the most frustrating consumer experience of my entire life. The "Service" (or lack thereof): We had a technician come out and repair our fridge. We got charged way over $1,000.00 for a replacement part - just to realize that the problem was not solved. After various additional visits, the technician gave up - and said there is no solution. At that point we (of course) asked for a refund. That's when the 'service' stopped. Entirely. The Phone Hell: Trying to get an update is a full-time job. I have spent a combined total of over six hours on hold with this company. When--and if--someone finally picks up, they are rude, dismissive, and constantly refer to a 'manager' (who is NEVER available, and ALWAYS in meetings...) needing to weigh in. Twice, I was "accidentally" disconnected after waiting 45 minutes. To call this frustrating does not even begin to cover the agony (and waste of time). The Stalling: Every time I actually get a human on the line, the story changes. Every call ended with "We will do this by tomorrow." or "You will hear from us by next week." or "My manager will call you back this evening." None of those things actually ever happened. It was blatantly obvious they are just stalling to keep the money without doing the work. It took us WEEKS to finally get our money back. The Verdict: Save yourself the headache, the wasted time, and the money. Do not go into business with them. Find literally anyone else.

Steer clear. I used them in 2020, and the technician did not explain that spending $250 on a part…read moremight not actually fix the problem. We didn't realize that until he left and the problem persisted. They sent me a survey so I filled it out and the company (corporate) called me and refunded my money. I left that experience feeling like they made good on a not great experience. Fast forward 6 years later and I make an appointment for a repair. No one showed up at the allotted time. So I called and left a message with my name and phone number. The next day I get an email from the local office saying I was blocked in their system as someone they would not work with. I want to clarify that this was not because of anything other than my (legitimate) feedback on a survey and the company calling me and offering to issue a refund and agreeing that the technician did not do what he should have done. There was no altercation, no words exchanged, literally nothing negative between us and the company or technician at all. In the end, this is clearly for the best, but the unprofessionalism all around is disappointing.

Nice but pricey! We got the speed queen commercial laundry machines that were commercial grade…read morequality. James was awesome with his sales and service expertise. This appliance store isn't like those big box stores where personal customer service is "dryer" than plain toast! Here you get primo customer care and support! So, the prices are worth the extra "change"! Next time we need to upgrade our kitchen or laundry appliances, this is the place to go!

This is the place to come for great prices. One-on-one care and personalized attention, and trusted…read moreadvice. I have purchased so many appliances from this place, to include some for my daughters. This is better than one of those big box stores (Low-s or Hom- D-pot). You might get appliances installed the next day, but you really can't trust the installation. The Appliance Place has certified employees who know how to install washers, dryers, refrigerators, stoves, and ovens. I have bought all of these, to include a garage fridge which works well in cold weather in the winter and in hot weather in the summer. I won't go anywhere else!