Let me see, where do we start here?
I've taken my bikes for service many times at PI. I also purchased several bikes from PI. Am I entitled to a royalty treatment from PI? No, but at the very least, treatment where I do not have to beg for the things I was promised.
Recently, I just purchased a brand new Aprilia RS660. I tried to haggle a bit, but they would not budge. Understood that it is the only one with the color I desired, and no other dealer has it around LA.
OK, I put down a deposit, then the next day, I paid the bike in cash. Upon delivery of the bike, I found out that they do not take out my deposit from the final invoice. So they owe me money.
OK, so they told me that they have FedEx-ed my check so that I will get it the next day. This was on Friday. A week had passed by, and I still did not get my check. There is no FedEx delivery person.
I followed up with texts and calls just to ask about the tracking for the check, but I never got a response. When I do get a response, they said they will inquire with the finance people, and then ghosted me for days.
I also asked for suspension clinic registration, and it took them several days to get back to me.
I also asked for an additional quote for equipment (levers and seat cowl), but it took them many back-and-forth exchanges and many days. Furthermore, I kept requesting, and they kept ignoring.
I also asked for suspension clinic registration, and it took them several days to get back to me.
Finally, I asked for the extended warranty. Since I have some questions about it, I asked for a callback, and I am still being ghosted.
The check did come after a week, via snail mail (if they had told me they mailed the check via snail mail, I would not have been freaking out TBH).
All in all, I think it is just a terrible customer service, where I have to keep calling and begging to be able to spend my money.
I understand that they might still be a great business, but I have just to voice my experience the way it was! A paying customer should not have to:
1. Beg for the money they are owed multiple times, via calls and texts
2. Beg for quotes, multiple times via calls and texts
3. Beg for a phone call just to review extended warranty questions
I would gladly pay for your services and whatever it is you are charging me for parts and services, but your treatment towards me STINKS!
I am angry because I always ask nicely and treat people nicely. Furthermore, I have said "thank you" and "I appreciate your time" many times in my texts, but the way they ghosted me is just awful.
**Update**
I went to PI and discussed the problems with Larry - the GM, Larry had addressed my issues and worked with me to my satisfaction.
I am happy to say, PI has rectified all my issues and made me whole; for that, I appreciate their efforts. read more