It's very unfortunate that just ANYONE can purchase a franchise. The "owner" of this one was beyond rude and even kept texting me threatening messages. I have turned those over to authorities. This all happened when we contacted him to let him know that his crew did not clean the apartment properly...and this was a moveout. I had to keep asking the ladies to go back over certain spots. When I spoke with him he just yelled to the top of his lungs, berated me, then preceded to send a barrage of text messages. I have them all saved. RUN from this franchise.... unfortunately, pyscho's can have businesses too! read more

Owner said he saw my post on here and would adjust my charge with a refund to my bank account. Spoiler alert: never happened.

Set an appointment for a cleaning service for the window time frame of 10-12 for yesterday. The owner calls me the day before to ask to change the time. It did not fit my schedule so I declined respectfully. This is when the conversation went south he responded in a conniving way and told me his crew will be there later to 12 than 10. His professionalism and tone in his voice was very rude and unprofessional. I asked if he was the owner and he said yes and asked why. When he asked me that I explained as a business owner I would expect him to speak to his clients in a more understanding and professional manner. Long story short...he cancelled the appointment which in turn voids any cancelation fee since he as the owner and cancelled. Surprise surprise....I was still charged a cleaning fee and when I spoke to him he was again a jerk. Will file a dispute with cc company. Avoid this cleaning company unless you want to be spoken to like a child. read more

Hard working, dependable and they do a great job cleaning and if you don't like the way something is being they want to know about it so they can fix it. The owners are very easy to work with. I highly recommend them. read more

I booked this company for a week ahead of time. They wanted a credit card to hold the spot in case I cancelled They went ahead and charged my card for the whole amount. I was not comfortable when I saw they charged my card a week before the service I spoke with Cesar, he was not helpful, rude and he also hung up on me. read more

RUN! These guys are running a SHAM OPERATION and taking advantage of their employees who are just trying to make a living and doing the best they can. My experience is with the WOODLAND HILLS, CA location. CAESAR GUTTIEREZ (co-owner of the Woodland Hills, CA franchise with his relative, Fernando, is the RUDEST and most UNPROFESSIONAL person I have dealt with in a business context (service profession) in many years. He appears to have VERY MODEST QUALITY STANDARDS and NO INTEREST IN CUSTOMER SATISFACTION. Especially painful is that he sets up the well-meaning crew for failure because of this. I hope that this review serves as fair warning for others who might consider this service. Here's the scoop/our story: I arranged a cleaning service with Fernando several days ago to address a mid-renovation dust problem in our residence. We had two rooms that needed special attention (after demo and clean up) and 1/2 our house needed careful dusting/cleaning. I was very clear about what the need was and Fernando assured us that the company deals with "post construction cleaning" services "all the time." I called back after the three person crew left today and politely explained to CAESAR that I was not happy with aspects of the job. I thought the people who came to clean tried to do a good job, but it was clear they had not received adequate instruction from Fernando about the kind of job this was and what our cleaning needs and priorities were. I certainly did not want to get anyone in trouble but I felt the EXTREMELY HIGH RATES were not reflected in the quality of the work and wanted either for the job to be done with greater quality or I wanted to receive a partial refund, as I need to hire another cleaning service to do what this 'company' is ill-prepared to do. I specifically called out (1) the insufficient power of the vacuum cleaner that they had equipped their cleaning crew with and (2) the lack of communication between Fernando and the crew about what our priorities were for the cleaning. It is our money and we were very clear that the dust was our main issue. Rather than expressing concern that things were not completed to our satisfaction or trying to work with me on a way to resolve the problem, CAESAR was HOSTILE and challenged everything I said. He had no interest in feedback or working towards a resolution. Instead, CAESAR was verbally AGGRESSIVE, ACCUSATORY, and DISRESPECTFUL. He put words in my mouth and argued for the fun of it, trying to intimidate me. For the sake of other potential customers and in defense of the cleaning crew who have the misfortune of working for this man, I feel obligated to bring this matter to light. Again, the cleaning people were hard working. I do not think this is their fault. There appeared to be LITTLE TO NO COMMUNICATION between Fernando (sales) and the cleaning crew, so I spent half the allotted time trying to redirect their efforts away from focusing too much on one thing, e.g., cleaning the cooktop that we plan to replace later this week, towards what we needed to have done. Although Fernando and CAESAR claim they do a lot of post construction cleaning services, they sent a cleaning crew that did not seem physically well-matched for the job and equipped them with a small, basic vacuum cleaner that was no match for the dust. We own two wet vacs and know the difference. CAESAR challenged my understanding of vacuums and tried to convince me that the machine that one of the cleaning persons carried on his back was suitable for the job. Of course I was dissatisfied. The job I'd hired them to do was not communicated to them (they seemed focused on more routine house cleaning tasks), the team was not adequately prepared, and I lost 1.5 hrs of valuable work time running after one or another person to ask them to stop doing one thing and to focus on the priorities. And in the end, there was still a lot of dust and incomplete work done throughout. I have asked 3x for a receipt for this work. I still have not received one. CAESAR complained that it was not a reasonable request and tried to convince me that customers don't often ask for receipts. Suspicions about the legitimacy of business practices aside, CAESAR clearly does not care about customer service or quality. And his lies today in an effort to intimidate me will result in a Better Business Bureau complaint and a communication with Corporate. There are many other services and individuals in this competitive business who deserve good clients and work and who take pride in the work they do. I made a choke decision to enlist this service without having done my due diligence or gotten a personal referral. Lesson learned. I appreciate that my credit card company will manage the refund from here. STEER CLEAR! :-) read more

I've been with you've got maids for a few years I work with both of the two offices owned by the owners they are great form a to z

I recently had the opportunity to work with Fernando at Youve Got Maids. I was in a pinch and needed a cleaning crew asap as i was having family over and procrastinated to long . He was quick and responsive and sent a crew right over to clean my home. They were professional and cleaned my home from top to bottom . The crew worked hard and made the house sparkle. They were kind and polite and really scoured my house. The entire experience was great. My family was surprised how clean the house was. They were impressed as I recived many compliments! I will be using their service now on a weekly basis as the house looks great. I highly reccomend Fernando and his team . I suggust you give them a try you wont be dissappointed ! read more

Hired you've got maids yesterday for a last minute clean for a property I own, I sent a request through yelp and the owner responded quickly tried to explain via messaging how they operate, he asked that i call him for efficiency sake. I did and asked a slieu of questions and he took the time to answer. He sent sent an email sumarixing what we disussed. They arrived promptly, the team leader immediately directed one of the cleaners to start with the bathrooms and other with kitchen while she walked the home with me. They needed more time as the house was dirtier then expected I approved and they did a fantastic job, thanks Maria and team. read more

Used these guys a few weeks back for a rental property I needed to turn over they came out gave me an estimate and talked me through the process they cleaned the next day and my new tenant was ready for their move in, highly recommend them. read more

After searching the internet and realizing how difficult finding a cleaning service that meets your expectations can be, I went ahead and took my best friends sisters advice on hiring You've Got Maids! Thank god, I have to say I was skeptical at first because Elsa, my sisters best friends notion of clean is no where along my lines. Call me anole, but if I'm going to hire professionals to clean, I would hope they do everything on top behind and in between. Can I tell you, I might of well done the white glove test, because they would of passed. Not only do they exceed my expectations in cleaning, but they were on time, very friendly and willing to work amongst my crazy schedule. Thanks again Cesar and everyone else who made this expierience wonderful. I look forward to your services and recommend anyone to see the value in hiring someone to clean. The time we spend cleaning sometimes isn't worth it, hiring a company is fast and complete. Last thing, trust is huge and I felt 100% secure from the start. read more

Today is the 2nd time I used You Got Maids. They literally made my place sparkle & worked fast. The inside of my oven looks amazing! Everything is nice & clean. Very professional & kind. read more