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    Pro AV Services

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

    Services - Pro AV Services

    Home theater calibration

    Home theater installation

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    12 years ago

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    Port City Sound & Security

    Port City Sound & Security

    (10 reviews)

    Everyone beware. My…read moreexperience with Port City Center during a major renovation was deeply disappointing and remains the single worst part of the entire project. They operate strictly as order takers and plug and play installers not designers, not system thinkers, and not problem solvers. There was no meaningful effort to understand how the system would actually be used, no optimization of what was being sold, and no evidence of technical mastery beyond basic installation. What was ultimately delivered was poorly specified, incorrectly configured, and difficult (if not impossible) to properly service or program. Even more concerning, there appeared to be little understanding of the equipment they were installing or how it should function in a real world environment. The result: a significant amount of money spent on systems that were either unnecessary, inappropriate, or never fully operational, and ongoing frustration trying to make them work. If you are looking for a partner who can thoughtfully design, program, and support an integrated system, look elsewhere. This was a costly mistake, and I strongly recommend others avoid repeating it.

    *Update: The owner called me and we spoke about my situation. They addressed my concerns and we…read morecame to an understanding. I had a terrible experience with this company due to their complete lack of pricing transparency. I scheduled a technician to reprogram my remote for a new receiver, expecting a minor service. I was shocked to receive a bill for $271.51! At no point during the scheduling or service process was I given an estimate or informed of any potential costs. I contacted the company to dispute the charge, as I would never have agreed to the service at that price had I known. They eventually offered a meager $50 discount, which I reluctantly accepted just to be done with the situation. This company's practice of performing work without disclosing pricing is unacceptable and a complete rip-off. I strongly advise looking elsewhere.

    Acousticreations

    Acousticreations

    (2 reviews)

    The GM was nice and courteous. They came to our site and took notes. I called several times for an…read moreupdate and the quote, but they kept putting me off. They have not returned my calls after leaving multiple messages. We have been waiting since Nov 2023. We are disappointed and are now looking for a new company to help our church.

    "Smile" Steve and Chad--I've got you both on video during your final visit. The video shows Chad on…read moremy computer, while Steve is at Chad's side--giving hand directions(behind my back) and directions regarding what Chad should erase from my computer! What ensued "is really incredible: You were both giddy --like naughty boys-- telling me in very Loud and clear voices that you erased "all things Acousticreations" from my computer. Your previous visit shows you both expressing delight in the fact that you pilfered my TWC Password! Shame on you "boys!" In the past 1.5 years I had to call you tirelessly for you to repair the horrifically dysfunctional home A/V system that had 23 episodes of disrepair costing us more than $7,000.00. Your most recent estimate for yet another $2,202 -- was to finally repair the lemon AV system you installed. Unfortunately you could not be bothered with our never-ending repair calls. The end result was your refusing to repair our system because "You did not feel comfortable with how you were being treated?!!!" We did all we could to be loyal customers in spite on the constant aggravations with repairs, and invasion of privacy. You both will learn some basic business lessons the "hard way." I'm so very disappointed in your disrespectful behavior -- especially when you know I have acute back and neck pain causing sleep depravation. You have wasted an inordinate amount of our time and money. I'm done! Donna M

    Pro AV Services - hometheatreinstallation - Updated May 2026

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