Purchased parts online and they stayed late after work to help us install to our car! Very friendly…read moreand professional

Smooth business. Takes all the worry off you during a stressful time. GREAT customer service!!read more

Chris has taken care of my vehicles for years. He's honest and does good work! I love the puppies…read morehe's had in the office!

Our Kalamazoo based company has multiple vehicles which require both complex mechanical repairs as…read morewell as routine maintenance. Having used many other mechanical companies both large and small I can without a doubt tell you that every single other shop we have used either overcharge/ up charge erroneously, misdiagnose, or do the minimum possible while promising the highest quality. With Chris being located in paw paw the drive/ tow from Kalamazoo was discouraging, but only initially. Our relationship with Chris has grown to the point of complete confidence and trust. Chris not only knows an astonishing amount about anything from simple repairs all the way to high performance! But most importantly Chris is a genuinely good person who means well and actually cares about the well being of his customers! Not only that Chris is a local Firefighter, which in my opinion is one of the most selfless things a person can do. If quality, honesty and professionalism are what your looking for trust Critical and see for yourself!

Didn't even top of my coolant after overpriced cooling system work…read more$245 for a fuse and a piece of hose

For years I had great service with them. Recently they have disrespected me to the point that I…read morewill not return. Be prepared to not see your vehicle for a long time if you go here. They will also gouge you.

I see why they are so well rated! Stopped in to ask a few questions about my heating/cooling not…read moreworking, they took a look right away and found the issue. They are very transparent, family oriented, and here to simply help. I'm so grateful that I found a new, trustworthy place to take my vehicle! Also, did you know that some cars have spare fuses under the hood for replacement?! The owner informed me of that and no one has ever told me that before. Highly recommend this place!

Good honest and quality work with fair prices. No bs or markups. Great guys and will have my…read morebusiness anytime I need it!

True family-owned, reliable, honest, friendly business. I had an urgent issue that they took care…read moreof quickly at a fair price. Couldn't recommend them higher. Wish there were more shops like this around.

Kirk and his team always do a top-notch job. They're especially good at repairing my old 1975…read moreVolkswagen Kombi bus. Their knowledge of these old Volkswagens is unrivaled in Michigan. He's helped me with our sons VW fastback and a Carmen Ghia that I've also had. Always doing a great job getting them up and running.

I just purchased a 2019 Volkswagen Atlas on May16, 2026 from a dealership in Nunica, MI after…read moredriving it home back to Kalamazoo I noticed fluid leaking I thought it was from the radiator because the fluid was clear, 10 days later the check engine light came on saying check my oil level during these ten days I started hearing the brakes squeal. On May 21, 2026, I called Master Mechanics because they specialize in Volkswagen and other European vehicles. They couldn't get it in that day I had to wait until May 27, 2026, because they were booked up and Memorial Day was coming on May 26, 2026, that's when the check engine light came on. I paid 39.95 for them to check out my oil leak issue and I paid 39.95 for them to check out why my brakes was squealing when braking. Well, they said my brakes look fine and that the noise was coming come the belt tensioner. After leaving the shop my brakes were still squealing here and there by the time I get almost home the brakes are squealing more. Well, I had to go into the hospital for a procedure on my heart in two days. I said I will deal with this after my procedure and so I did I called them back and was told to bring it in for a recheck, well the mechanic comes to me outside where I was seating saying it's your brake pads and asks me to get in the vehicle with him while drives so I can show him what I hear while driving so off we go, he says to me I wasn't the mechanic who worked on your vehicle the first time I tell him that the other mechanics said the brakes were fine, so he hears what I was telling him about the brakes squeal noise he says yeah it's definitely your brake pads so we get back to the shop he says to me let me check it out some more so we don't have any more misdiagnose- miscommunications so he takes the vehicle out again with another mechanic in the vehicle with him they get back pull it in the garage, finally he brings the vehicle out and park it I walk over to him, so he's saying he wrote some notes and the men at the counter will be with me shortly eventually I get up to the counter and they guy at the counter says we looked back from when you first brought your vehicle in and we couldn't see the brakes! But it looks like the dealership changed the brake pads but used cheaper ones but yeah it's your brakes pad and we need to scuff your rotors, so I'm livid but I can't afford to get upset or stressed because of my heart failure so know he says and yeah you got another leak going on in the housing area around the oil filter, I paid 493.00 for the belt tensioner that had nothing to do with the squealing noise coming from the brakes because I googled this after I started hearing the squealing noise come back, the fact that I was told they couldn't see my brake issue the first time is insane when they specialize in my brand of vehicle!! I want a refund for that belt tensioner, my trust is out the door with this establishment, not to mention I brought my land rover to them back in the summer of 2024 about some issues I was having with it at that time they were informative and said I needed a new engine and they didn't want to put work into it and charge me for anything because the engine was failing already, which I kind of figured that because my timing chain was making a loud noise at the time. This experience was very irritating; they didn't offer any compensation on their lack concerning my brakes and charging me for something that was not the issue. This is not professionalism at all.

Called to have my FRM reprogrammed on my mini cooper. I was told a diagnostic was needed before any…read moreservice could be rendered as well as added labor cost, and unnecessary service that I didn't need or required. scam service

I took my 2024 Kia Telluride to this shop owned/ran by Donnie Best…read more Reason I decided to try it out, was told by a Corvette owner this shop would do oil changes for ~$20 with Customer provided oil & filter. My CarFax schedule (for 10 year warranty) required oil/filter change, tire rotation and brake inspection. With my oil/filter - the total cost was ~$37. Oil change itself was $15. I had an appointment for 8:00a, they got it in 5-8 mins after I arrived, they had 4 people work on it in tag team style, they were done no more than 20 mins later. I was allowed to watch them as the drive on ramp/lift was right next to the observation room. They did everything including a full multipoint inspection. I was so impressed I gave them a $20 tip for their 'Christmas/coffee/donut' can and was out of there by 8:30. Two days later my CarFax record had been updated by them. Thoroughly impressed, will definitely be back, will bring all my cars there going forward, except one. Only bummer, the reason I contacted them in the 1st place was to have a place to take my Corvette for oil changes. They said they really don't do that anymore, only for one Vette owner as he's been a long-time customer. Not sure for reluctance as they have the drive on ramp lift as well as multiple 4-point lifts, I have 4-point jack pads affixed on the belly pan of Vette at factory lift points. I wasn't going to press them but will still need to find an economical place to do the Vette. If you are in the area, have them work on your vehicle.

Donnie and Jeff have always provided excellent service. Would always recommend Pro Automotive for…read moreany car needs.

After checking online for a top rated repair center, I chose to bring my truck to Mr.Pro for what I…read morethought was going to be a simple oil leak. Upon further inspection, Bob discovered that I had fallen victim to the Ford 4.0 v-6 dreaded timing chain slack adjuster failure. We talked it over and I decided to go ahead with the repairs. Bob did what appears to be a fantastic job. Everything is clean and looks brand new under the hood. The quality of the parts that he used are factory grade or better, and so far everything is running like new. I hope to be able to keep this truck another 1000k miles. I would not hesitate to take my truck back or recommend to friends and family that they should take their vehicles to Mr. Pro. Mine was not a cheap job, but the quality of the parts and labor match and or beat any others, and with the cost of replacement, quality repair is a no brainer.

My daughter bought a car with 300,000 + miles. She had brake fluid leaking and Bob replaced every…read moreline on the car. The bill was awesome for the work he did. I will recommend Mr Pro for any and all repairs. Excellent service.