My experience with this 45 year old family business was remarkable. Laura and Carlos provided the utmost integrity, honesty, and fairness. I got an appointment within one day. Carlos was up front with his assessment and he actually SAVED me money read more

We have used Pro Appliance for years! We manage 50-60 condos Downtown San Diego and about 10 in other areas. I text Laura in the office and she gets right back to me and schedules the appointments and Carlos is the technician that goes out. They communicate with the tenant and we've never been disappointed. He's always on time and lets us know when he's on way. Carlos is great about letting you know what needs to be repaired or if it's too old he recommends we replace it and he only charges a small trip charge! We only use Pro Appliance because of the customer service and how good Carlos is repairing everything! Thank you Carlos and Laura read more

Great service, Carlos knew immediately what was wrong with our GE Monogram fridge. Very knowledgeable and great to talk with. The fridge is 23 years old and he didn't try to sell us on a bunch of repair work and waste $$. Highly recommend. Reasonable rate and showed up when promised. read more

We have used Carlos and his team number times in the 20 years we've lived in Lakeside and give him all of our business because he is honest and trustworthy! He is the guy to go to if you need help with you appliances! . read more

So great to work with! I use them for all my properties. Great communication and Carlos knows his stuff! Laura always calls me right back and gets me an appointment super fast! read more

Good honest people/business with good quality workmanship. And Great communication too.

Our microwave stopped working for the 2nd time in less than a year. When it stopped working the 1st time, our home warranty company sent out someone who replaced a part to just get the microwave working again, but obviously didn't solve the problem completely as it stopped working less than 6 months later. We reached back out to our home warranty company and they set out Carlos from Pro Appliance Service. After coming out to diagnose the problem, he determined that there was more that needed to be replaced to really fix the underlying issue. After getting the parts ordered, Carlos came back out and was able to get everything replaced and the unit back up and running. Highly recommend Carlos for your next repair! read more

The owners were very helpful and scheduled as quickly as possible. My washer was leaking so I called to make an appointment. Carlos came out to service it and explained why it was occurring. He was very kind and helpful. We've made sure to save their card for any future needs! read more

Pro Appliance Service - Business card. Pro tip- save this as a contact in your phone for future reference ;) - Appliances & Repair Near Me - Lakeside, California

Once again Carlos proved he's the guy to call for any home appliance repair. Response is quick and they keep you posted on the repairs needed and arrival times for repair. We knew that our dishwasher needed repair. Carlos diagnosed the problem quickly and came back a few days later with the part to replace. The consultation fee was applied to the repair and part costs. In and out in a flash and so worth it. Carlos is such a amiable guy too. His wife on the phone is super friendly . read more

I have now had Carlos out to fix a number of things. First, he put a new mother board on my oven and it's been great ever since. He fixed our ice maker a few times as well - which was on its last legs. Today he came out to fix my dishwasher which had water standing on the bottom. He quickly diagnosed the issue and repaired it. Carlos is professional, respectful & timely. When you call, you get his wife Laura on the phone. They give you a two hour window so you're not waiting around all day. Years ago, I found them on Next Door and I am so happy I did. Highly recommend. read more

Carlos Rios at Pro Appliance Service is the BEST appliance repair person. I have had Carlos out to fix my GE refrigerator, Thermador oven, and stove top. With over 40 years of experience, Carlos diagnoses issues very fast. All my issues were very complex but not for Carlos. But most importantly, Carlos is honest and charges very fair prices. To get his expertise for such a low price is a dream!! For example, I needed a part for my refrigerator-Carlos charged me $125. My previous appliance company charged me $600. See why I recommend Carlos so much? I will never go to anyone else other than Carlos!!!! read more

Highly Recommend Pro Appliance Service! They were called out to re-fix our dishwasher by our home warranty company after the previous appliance repair company did basically nothing, and had left the dishwasher still in disrepair. Carlos went WAY above and beyond, in record time and with the utmost professional and amicable demeanor, to do everything needed to get the appliance back to working order. Laura in the office was stellar with scheduling and making sure everything went smoothly. We'll be using Pro Appliance Service from now on, home warranty or not. read more

We love this Appliance Repair service. Carlos is knowledgeable, fast and very professional. Scheduling was a dream. We're more than happy to recommend this honest service provider. read more

I have to say that the pro appliance service company has been by far the best appliance repair service that I've had they came out and solved the problem and fixed the refrigerator where two other companies fell to repair. Carlos kept me informed showed me the problem with the refrigerator and why is stop working The refrigerator's been out for a couple of days and other companies wanted to come a week Wait Laura at this company sent somebody out the next day and she was wonderful I'm so appreciative because I don't go to the grocery store a lot cuz of my age and during the pandemic things are hard and I really appreciate the extra efforts that this company made to help me in this situation. read more

They were great. So fast and helped me to get back to my laundry. Even told me to call if I ever had any questions. The woman I set the appointment with was so nice and helpful. The guys that came out were quick and respectful read more

Our home warranty company first sent A to Z Appliance. They gave us a 4 hour window, then never called and never showed up. They still have not returned our calls. Then Pro Appliance was contacted. Carlos is amazing! He fixed our fridge then our oven and microwave. We're currently waiting for a part for our stovetop vent. I highly recommend Pro Appliance. read more

Hayden and Carlos came to our house on time. Hayden was very knowledgeable about our Maytag washing machine. Unfortunately it was not able to be fixed. They are both very nice people. I recommend them for your appliance repairs. read more

Our refrigerator was making a very annoying noise all times of the day and night. We called our home warranty company and they sent Carlos to us. He diagnosed and fixed the problem and now our fridge is nice and quiet. What a relief, that noise was driving me crazy! Thank you Carlos! We are so happy with your technical skills. We will definitely ask for you again if any other appliances need servicing (although I hope they all keep working!) read more

I recommend this service to everyone! Owners Laura and Carlos treated us so well. Their communication with us was just what we needed. Carlos completely overhauled our dishwasher which needed the inside racks and door to be rebuilt and now it works perfectly. He knew exactly which parts to order and repaired it right on time as we scheduled. He also knew exactly how to order the right parts and repair our side by side refrigerator's water dispenser system and now it also works perfectly. I must say, after a completely disreputable company sent to us by our Lowe's service contract DESTROYED our brand new washing machine I was really skeptical about hiring another repair company. A friend who I truly respect who is also a renowned San Diego real estate agent suggested Pro Appliance Service to me and she really knew what she was talking about! Thank you, Laura and Carlos! You are number one in our book! read more

We were having problems with our dishwasher and our range. Our home warranty company is contracted with Pro Appliance, and after reading the reviews I wasn't sure what to expect. In the end, Pro Appliance was great. I read the reviews about scheduling problems, but that didn't happen to us. They were very friendly on the phone, and got Carlos out to our house the next day. Carlos was excellent, which is consistent with the other reviews. I don't know if they have any other repair guys. Carlos fixed the range quickly, which was great. Unfortunately, the dishwasher (only two years old) needed a new motherboard and a new touch pad (guess they don't make them like they used to). The parts were on backorder, so it took a few weeks to get them, but this didn't seem to be Pro Appliance's fault. We had to wait a bit for the install because it was December and Pro Appliance closed for two weeks (part of having only one repair guy I guess). After the holidays, Carlos came over with another guy he was training, and got the dishwasher running great. In general, home warranty companies seem to send the lowest bidder, which is generally not the best. In this case, I was very pleasantly surprised. The scheduling was very easy, and the person on the phone was very nice. Carlos was great; professional, knowledgeable, courteous, and on time. If I have problems in the future, this is the company I will use, even if I no longer have a home warranty. read more

I LOVE these guys; Carlos & Hayden! I had to call them out AGAIN for a different appliance problem (sub-zero refrigerator was making a heart beat sound coming from the inside. Weird, right??? It was only a jammed ice maker and the fee that Pro Appliance charged was just the trip charge and totally appropriate. He had also looked over any and all other possibilities giving my unit a "thumbs up" (my vocabulary), so I can rest assured it was nothing serious. read more

Our home warranty company dispatched Pro Appliance Service to our home for three incidents (twice the washing machine and once the refrigerator). We have not always had the greatest luck with their contractors so were absolutely delighted when the Techs arrived on time to every appointment (with the 20 minute heads up call), presented professionally, and fixed the issues with minimum fuss. Our washer was quite old so when a second item broke they were able to recommend that our warranty pay replacement cost rather than keep repairing it. With each occurrence they submitted complete paperwork to the warrant company on the same day as the visit and they did the back and forth so I didn't have to spend my time on the phone with customer service and the authorization department haggling through my claim. The three techs I worked with were all very personable and even gave me tips on keeping my appliances in top shape so I have cleaner clothes and fluffier towels to boot. I wouldn't hesitate to hire them again even if my appliance wasn't covered by the warranty. read more

My home warranty assigned this company to come and service my washing machine in May 2019. They came and reviewed and stated that it needed a part and someone would contact me within 5-7 days. Well, 48 days later, I am still waiting. I called the company left a voice message, sent an email per their voice message; called my home warranty company, they reached out and president of company Brian, stated he would call me directly on 5/30/19. Well, NO CALL, no follow-up. Bad business, will never ever get a referral from me. read more

These guys are HONEST --saved me a grip with a simple fix

My dishwasher stopped working - power, computer and pump issues, so I had Carlos come out and take a look. They were a pleasure to deal with from arranging the service to his analysis of the situation - Laura was terrific in arranging a time, and worked hard to fit me in with all of my travel dates. Carlos was clear and thorough and obviously knows his job and these appliances inside out. He arrived on time and with a call from from Laura letting me know they were on their way. Terrific people to deal with. read more

Very happy with recent repair of Microwave. Dishwasher and Clothes Dryer were also inspected, and repair of Dishwasher is pending approval by my insurance company. Hayden was wonderful! He gave me great advice regarding proper care of appliances, longevity expectations and additional troubleshooting for Dryer repair by other trades people. Family-run business gains my respect. First point of contact with Laura was positive and earned my confidence. Communication was seamless, responsive and accurate. So pleased! Highly recommend. read more

Never again... This review is based on my experience with Pro Appliance Service as a local vendor of Fidelity National Home Warranty. Horrible experience. "Dispatcher Laura" rescheduled twice (to accommodate her schedule) . She promised to call me (I gave her all of my numbers...which she conveniently lost) before the repairman arrived. She did not, and the repairman departed without repairing the refrigerator. Amazingly incompetent scheduling, compounded by zero personal responsibility. Avoid Pro Appliance Service at all costs. My condolences to Laura's husband/partner. read more

TOTALLY INCOMPETENT APPLIANCE TECHNICIANS! TOTALLY RUDE & NON-ACCOMIDATING CUSTOMER SERVICE (LAURA)! I'm not sure if it's just because we're going through our Fidelity Warranty...but we've had 2 major fixes (fridge & stove top) and both have gone horribly wrong in every way. 1) MOST IMPORTANTLY!!! Our stove top had burners replaced. 2 of 5 were working. After they were drilled out and re-wired with new parts, I cooked dinner that same night to finally enjoy my burners (yet only 2 were being used at the time) After 30 minutes of cook time my entire range EXPLODED LIKE A BOMB!!! Thank God my daughter & I weren't close by at the time, and no one was hurt. When I called Laura to tell her the dangerous situation that just happened, she blew-it-off, saying..."it was just a gas leak", and "I've never heard of this in 35yrs." 2) Our water dispenser was leaking...valve was replaced...then it leaked more after the repair. When I tried to argue this point with 'Laura', she was rude, short with me and swore "nothing like this has happened in 35 yrs." (hmmm...sounds familiar) Needless to say, Fidelity will be hearing about this...again...and we will NEVER deal with Pro Appliance again! read more

BEWARE! This company was sent out by my home warranty company, Fidelity, to fix my refrigerator ice maker and left without properly checking their work. Their work ended up causing a leak under my fridge, which damaged my hardwood floor and the ceiling below. The damage totaled over $11k in repairs. Their repair guy (who I believe is also the owner) Carlos admitted that he should not have turned the water on when he changed the ice maker, but never took responsibility for the damage he caused. The receptionist Laura, who I believe is also an owner/manager, was extremely rude, condescending, and actually hung up the phone on me. Later when i called her out for hanging up on me, she admitted doing so and said she did so because she didn't have time to talk to me and field my concern/complaint on the damage Carlos caused. With this company's terrible customer service and shoddy, damage causing work, I don't know how they are in business. RUN FOR THE HILLS unless you want a damaged home and to be talked down to. read more

Disclaimer: This review is based on my experience with Pro Appliance Service working on behalf of Fidelity National Home Warranty. First, a minor complaint: I live in Poway and scheduling a service call to Poway was not prompt for either the initial service or the (cancelled) follow up. I suspect if you live in Poway and you want prompt service, you wouldn't use a company in Lakeside anyway, but it's worth mentioning. Now for the main compleint: The service work I requested was never completed. My service request indicated that my dishwasher ran through all the cycles properly, but the washing arms did not spin. The note that was left after the initial service call indicated the lower washer arm wasn't installed properly and that I needed to run dishwasher cleaner through the dishwasher to take care of accumulated hard water and soap deposits. This sounded reasonable because the dishwasher had lots of soap and hard water buildup. Initially I tried running multiple full cycles with both CLR and vinegar (not at the same time). After doing this, the dishwasher looked a bit cleaner, but I could still observe that the middle and top washing arms were not moving. Essentially the only washing arm that had been fixed was the lower arm. At this point I called Pro Appliance Service back to ask for a return service call, since I had attempted to clean the dishwasher and the original problem was still not fixed. I was told that vinegar and CLR would not be sufficient and that I must use a cleaner specially designed for dishwashers. I was told if that didn't work, to call back. So at my expense, I purchased Affresh from Home Depot and ran it through the dishwasher according to the directions over the next two days until I ran out of cleaner. After doing this, I still didn't see any movement at all from the middle or top washing arms. After confirming that a reasonable cleaning didn't help, I reached out to Pro Appliance Service, as instructed. At this point I was told that the technician did in fact observe the middle and upper arms rotating when he made his initial service call, which I never witnessed. Reluctantly, they scheduled a follow up to come re-inspect the dishwasher. At this point I'm sure if I had contacted Pro Appliance Service directly to do this work outside of a home warranty, I'm fairly sure I would have had a technician come out to replace the lines going to the middle and upper washer arms and the end result would have been a repair that took a week longer than it should have to begin with. What happened to me, on the other hand, was Pro Appliance communicated to the home service warranty company that I requested another service call for a cleaning service and the home warranty company called me directly to inform me it would not be covered. Let me be clear that I don't hold Pro Appliance Service responsible for the terms of my home warranty, but from my interactions during the follow up calls after the initial service, I feel that Pro Appliance Service attitude and actions suggest they wanted to avoid coming back out to actually fix the problem, at least without extracting more money from me somehow. Maybe this reluctance stems from the pay structure between the warranty service and Pro Appliance Service, but in my opinion it reflects poorly on both businesses. read more

This company was sent out by our home warranty co. because our dishwasher quit working immediately after we just purchased our first home. The repairman told me we needed a new dishwasher or the major parts repaired, but there was nothing he could do for us that day. The home warranty company called me the day after the report was filed and specifically told me that due to how the appliance repair man wrote the report, they weren't going to cover the cost of repairs and denied our claim. She told me that if he would have been less specific and wrote "due to normal wear and tear" they would have covered it no problem. I'm so furious. How inept can you be? Now I have to pay these idiots a deductible AND pay for a new dishwasher. I do not recommend using their services. read more

Our 3 year-old fridge leaked water on the floor, which then soaked through the woodwork to damage the wall and carpet in the adjacent room. An inspection on my part showed that the plastic drain pan had disintegrated! Lots of cracks and loose pieces! I scheduled an appointment with Pro Appliance after being referred to them by our home warranty company. I gave them the fridge model number and the part number I found online for the drain pan that I believed needed to be replaced. Carlos at Pro Appliance also did his own research because this was an uncommon repair for this model refrigerator and he had never had to do it before. He even talked with the factory technical service to get the scoop on what became anticipated to be a complicated repair. Carlos arrived early with the correct part. He informed me that the manufacturer had admitted to having problems with bad composition plastic for the drain pans on early model versions of our fridge and that was what caused it to disintegrate within only 3 years. The actual repair process was nothing like what the technical support line told Carlos to expect. He had to cut out parts of the drain pan just to get the fan shroud out of the way. He could not get the fan shroud back into place without damaging it or the newly installed drain pan, which prompted him to call the manufacturer back in the middle of the job. They did not provide Carlos with any meaningful help. Eventually Carlos figured out that there actually were bolts on the bottom of the fridge (it had to be tilted up to expose them), contrary to what the manufacturer's help line had told him. Once he had that figured out, the rest of the repair went very smoothly. Carlos impressed me with his care (we were worried about the fridge scratching our floor) and his patience when things didn't go well. He could have easily snapped or otherwise broken the fan shroud had he tried to force it into place. Instead he took his time to figure out the problem in a situation he had never faced before. All during this time he was explaining to me what he was doing. Carlos told me he had been doing appliance repair for 34 years, and his competency clearly showed. While I am not happy about the quality of my refrigerator, I am very happy about the quality of Pro Appliance Repair and highly recommend them. read more

FOR SURE call this company for your appliance repairs, hands down. I was TOTALLY impressed and happy with the service and the repairs and very reasonable. I was referred to them by my appliance warranty company. Carlos arrived and fixed everything andsince he owns the business he cares a great deal about his clients. Years of experience are obvious as he fixes your appliance as well as teaches you how to care for them and get more years of use saving you lots of money. AWESOME! :) I'm new to the area but just tickled that I found a great appliance repair person! And the call ahead from Laura was so welcome! On time and took his time making everything right... love it! read more

Pro Appliance was my home warranty provider, so that makes me nervous, never sure of quality. But i am really happy with their service! Laura in the office was great handling the appointments and paperwork with my warranty company. I'm especially happy with Carlos the repair technician. He is very knowledgeable and fixed my older built-in Sub-Zero. Thank you so much! read more

Excellent and friendly service. Laura was friendly and returned calls in a timely manner. Carlos answered questions on other appliances I had issues with. Gave me advice in regards to what soap I should be using to make the appliance work better. Oh and yes he fixed my dishwasher!! Will be using them again!! read more

These guys were sent out per my Home Warranty insurance to repair my refrigerator in July. According to them the part necessary to repair the appliance is on backorder. It's over a month (going on 2 months) that we call weekly to check the ETA of the part. We are quickly brushed aside by whoever answers the phone stating she's going to find the ETA and get back to us... or she's going to find more information and has my info and will get back to us. There is absolutely no sense of urgency with this matter when it comes to Pro appliance service. They don't care if I call everyday or enough to even be polite over the phone and not try to get rid of me and my families concerns over the phone. I understand the part is on backorder but I'm well aware there are other sources the part is available. My review is based on the lack of empathy shown through multiple conversations and the lack of communication I have received from this receptionist. Instead of telling me "I know who you are" every time I call, why don't you provide an actual ETA as discussed every call or even the tiny bit of concern to call me back. I would not recommend this company, especially if you need something to be repaired right away. I mean, which family of 4 really needs their refrigerator to work these days? ‍ read more

Update. Our insurance company sent out A DIFFERENT company and our washing machine was fixed immediately without issue. Goes to show how worthless Pro Appliance Service is. Seriously, NEVER use them unless you want to be belittled and ignored. read more

My appointment was for Nov. 24 but technician never showed up or called; in the meantime we had to spend an entire day home because we wanted to make sure we were there just in case they did show up! read more

For days and days I called all over San Diego to find someone who even KNEW about, let alone being able to REPAIR a clock/timer in an (1980s) O'Keefe & Merritt built in automatic oven, and was unsuccessful until I came across the Pro Appliance Service in the Yelp reviews. My first call to them provided not only a knowledgeable answer, but a quote on the "ballpark" price to repair it (which turned out to be very accurate). Carlos was able to come very promptly to remove the clock and send it out to be rebuilt, and then reinstall it about a week later. The repair was a lot less costly than replacing the whole oven! Turns out he's the guy the insurance companies go to for a "second opinion" when they come across a tough repair. We were extremely pleased with him and with his work. A true "PRO"!!! read more

I called Pro Appliance out in May to look at an electric oven that was failing to rise about 350 degrees. (I did NOT go through a home warranty company.) Carlos, who I have nothing but good things to say about, determined it was a faulty touch pad and the oven, due to its age and unavailability of parts, would need to be replaced. I was given the diagnosis over the phone by Laura, the office person, and immediately I had several questions and asked her to have Carlos call me to help answer them. Carlos did return my call within 24 hours and answered my questions. After speaking with him, I ran what he told me by an electrical engineer (my dad) as well as several other neighbors who have the same oven in hopes someone might have a suggestion which would allow me to repair the oven, not replace. My dad did in fact think it might be possible to repair the oven and had a few questions about "what was found" that I could not answer. So I called Laura and asked her if Carlos would be willing to call me again and have a conference call with my dad. Carlos agreed and he was once again very helpful over the phone. At the end of the conversation we determined the oven was in fact not repairable and I thanked Carlos and reminded him to send me the work invoice as my tenant met him at the house on his initial visit. Almost one month later, I received an invoice via email for $70.00 from ProAppliance. I immediately emailed ProAppliance back and questioned the fee as I was quoted $60 for the service call. I never heard back from them and honestly forgot all about the issue. On August 6th, I received a call from ProAppliance stating that I had an unpaid balance. I immediately called them back, speaking once again with Laura, and explained to her that I was quoted $60 for the initial service call, that I emailed her back in June when I received the invoice questioning why the bill was $10 more. She admitted that she quotes different service fees depending on the travel time so she said it was entirely possible that she did quote $60 back in May. However, she went on to say that she felt with the extra time Carlos spent on my situation (I think she was referring to him calling me twice), I should pay $70 not $60. I have a huge problem with this and explained that no one ever told me two phone calls by the technician would be an additional charge. Laura began to raise her voice, becoming very defensive and saying repeatedly I should pay the extra money because they deserve it. I told her I would happily pay them $70 IF someone had informed me that the cost to speak to the tech, would result in my bill going up. We went around and around for a few moments and finally she told me she had been doing "this" for over 30 years and she "got" it but that they deserved to be paid more. I told her if everyone deserved to be paid based on what people think they should get paid, teachers would be making $200K! It still didn't sink in with Laura and she still insisted I pay them more than what I was initially quoted. In the end, she left the decision to up to me to pay them what I thought they deserved, so I paid them what I was quoted- $60.00. I am a huge principals person and do not believe it is okay to fail to communicate to someone and fail to keep accurate records of your initial quote, then send them a bill for more and lay a guilt trip them. Come on...with so many great appliance repair companies out there, how do you run a successful business on this model? Moreover, is two short phone calls really special service? Shouldn't that be good consumer service? Be cautious dealing with this company and their business philosophy. read more