Great job! Will bring my car back next time I need service! Great value and great customer serviceread more

10/10, highly recommend. Ameer (the manager) and his team go above and beyond to answer questions…read moreand make sure you feel confident in the work being done. The pricing is worth the level of assurance I received, especially with the warranty and follow-up. I needed my vehicle turned around quickly, and they accommodated my timeline without cutting corners. What stood out most was that I never felt pressured at any point. Instead, they went out of their way in a respectful and professional manner to earn my business. As someone who usually wants a second opinion, I appreciated how they clearly explained what needed to be done, why, and showed proof of the work. They delivered exactly what I needed and got my vehicle back to me on time. I'll gladly continue to bring my business here moving forward.

I have used R&G Auto for the past six years to service and maintain my cars. Alex and the rest of…read morethe crew have always been honest, trustworthy, and professional. I have always been happy with the service I have received and have always received fair prices. If you have any issues with your car I highly recommend to go to R&G Auto for your auto needs!

I recently came here based off reviews and am glad I did! I want to pay it forward to the crew at…read moreR&G and leave a review for their great service! My 2016 Mazda 6 needed a replacement on the tensioner and serp / pump belt. My car runs like a top and am very happy with their work! These will be my new go to guys for any mechanical work I need done on my or my family's car.

Elleni and the Car service Engineers are so helpful, fast service and kind. Elleni offered me a…read morefree cup of coffee with free refills while I waited for my oil change. The car service Engineer told me if I go to chic fil a 20 feet away, I can get an additional $20 off! I love this one stop shop :)

There's always a bit of a wait for inspections, but I come back each year because the team is so…read moregreat. The inspector is friendly and courteous. This time they sent me into the attached store to wait and Elleni took great care of me. She brought me a cookie, offered me coffee and tea, and found me a place to sit. You get a free car wash and a discount at the fast food restaurant nearby. Worth the wait!

Friendly staff, was in and out of here in almost no time and I got to stay in my car, they…read moreexplained what I need and what I don't, they did pressure me to buy a new engine filter but apparently that needs to be replaced every 15-20K miles so I might as well and it wasn't that expensive. But they could have explained that to me rather than just show me and leave me to guess whether it was necessary or they were trying to upsell me. Still, the staff were nice enough and got me in and out of there quickly. They weren't super attentive but who cares, they got the job done and that's what matters. They'll do the oil change quickly as well as other needed services like replacing a broken light. They'll often encourage you to get extra services like replacing wiper brushes or engine air filter but not unless you need them. And they're quick and not super expensive. Plus you get to stay in your car rather than wait in a crowded waiting room during COVID. Would highly recommend.

They lured me in with a $10 off Mother's Day coupon and made me feel terrible about coming in for a…read moreroutine oil change. They left a light bulb on the floor from their prior vehicle which I drove over when I was guided into the bay by their worker, smashing it under my left front tire. After he scolded the worker for leaving it on the floor, I questioned the safety of my tire. I was told it the bulb was plastic and for me not to worry about it. Then the high pressure salesman came at me to add the suggested transmission fluid change for $200+ (down to $180'ish with his discount code). I told him no, the dealer cost for the Honda 25k service was $225 and included the oil change, transmission fluid change and tire rotation. He told me multiple times that I was wrong, telling me I must have misunderstood the dealer. I found that to be VERY disrespectful to me as a woman. I was at the Honda dealer and received a written quote. I know it was right bc I had the convo with them personally. I have used Valvoline for years on multiple vehicles in two states. I'm new to Alexandria however after this treatment l, I will NOT be returning to Duke street or maybe even to Valvoline for that matter. Very poor customer shaming, hard sell techniques and safety compliance. Get your oil changed somewhere else.

Honestly, quality of service, knowledge of modern car repair is the heart of their operation…read more Value and quality of their service is unique and parallel or better of car dealers service shop at much lower price! They just have replaced Timing Belt on old Lexus. I have studied Mechanical Engineering and could tell they are very knowledgeable! I rarely trust other mechanics, however I trust K&B Auto Service. Tom is very honest and great engineer! RM

Not to be dramatic but I'd trust Tom and his team with my life lol Tom has helped me out so many…read moretimes with my car (Honda fit) and is always so nice, knowledge, professional, and quick. He's always been very straightforward and honest about anything going on with my car and is very affordable! Car stuff makes no sense to me and I'm always worried about getting taken advantage of but I have never felt led astray by Tom. Highly highly recommend him for anything!!

I went in for an oil change on a recommendation from a friend. I was greated once I walked in, and…read moresomeone was ready to help. My car was seen very quickly, and was in an out. The service was great and customer service was 5 STARS!!!! Highly recommend this place

I brought my truck to Craftsman Auto Shop in Alexandria to replace an inner tie rod, which was the…read moreonly issue preventing my vehicle from passing Virginia state inspection. They completed the repair, but then insisted I also had to replace my driver's side view mirror in order to pass inspection because the turn signal bulb on the mirror was inoperable. I questioned this because it didn't sound right. After leaving the shop, I researched the Virginia inspection requirements myself and discovered that the mirror issue was NOT actually a required inspection item in my case. I called the shop back, explained the code, and they still refused to pass my truck unless I paid for the mirror repair. At that point, I contacted the Virginia State Police and spoke directly with a state trooper, who confirmed that my understanding of the inspection requirements was correct and that Craftsman was wrong. The trooper even contacted the shop himself to explain their error. What disappoints me most is that I was a loyal customer who had spent thousands of dollars there over the years. I trusted them because I'm not a mechanic and relied on their expertise and honesty. Unfortunately, this experience seriously damaged that trust and left me questioning their integrity. Because of this incident, I don't think I'll ever bring my vehicle back again.

I had a flat tire and was completely flat barely making it here right before closing. Chris the…read moremanager was outstanding and completely put me at ease. He came out right away to take and look and told me my options. My car was back on the road in less than 45 mins with no appt. Chris also explained other services and I will now be going back for breaks and rotors as I did not know they also offered these services. Thank you so to Chris and Brandon for all the hard work.

After reading some of the reviews I was hesitant to go back to Virginia Tire & Auto. I had been…read morethere many years ago. Due to convenience, I made an appointment to get four tires. The car was taken into the garage within 10 minutes of the appointment time which I was pleased. The job took a little longer than the provided time estimate. Which happens at most shops. My issues began at checkout when I was provided the invoice and noticed a $350 tire plan. I asked the customer service person if he was going to let me know that he added the protection plan. The response, "Oh I thought I mentioned it". Typical used car sales man tactic. Then suddenly the car needed an alignment. The rep threw down on the counter and alleged document which showed the tires out of alignment; however, he didn't even try and explain what the form said just began to tell me I needed it. I was still aggravated about the protection plan, so I told them to give me the keys and I drove away. The car drove perfect and didn't need an immediate alignment like he tried to upsell me. I don't mind the upsell if it is done in a professional manner. This felt shady and I wasn't sure I believed him. The new tires are great and I am happy with the installation. If you decide to go here pay close attention to the final invoice.

This place is a cut above all the rest. The customer service is outstanding! They are quick,…read morePolite and full service. I came in for an oil change on my work car. They are very well versed with fleet billing. I don't pay for this. But the value is extremely amazing. They clean the windows. Top off fluids. Fill tires. They very quick. You get to sit in your car during service. I plan on taking my personal vehicle here. When it's time. I am very particular about my personal car. So that's saying a lot. I have been to a few jiffy lubes and quick oil change shops. This blows them all away.

I used the Jiffy Lube website to get an estimate and arrived fairly early at this location to get…read morean oil change and tire rotation. I ended up waiting in a line of cars and then had an employee approach and tell me that the lift was broken and they couldn't do a tire rotation. I was very disappointed that the website didn't have some kind of alert about this service being unavailable. As a result, I had to take my car to the dealer since it was my next closest option. Also, when I went to add feedback to the company website about this, it never worked and gave me a "captcha error" each time. Honestly, fail after fail from Jiffy Lube. I can't recommend their services and would encourage you to seek other options.

It's been a while since I last came, but I have always trusted this service center to do good by…read moreme. When a weird situation happened with my car, Marvin & Willie were super transparent, helpful, and kind to me while they accommodated me without hesitation. Know that car service centers/dealerships have a really bad rep for the greedy out there, but in the years that I've come here, I've always depended on this service station to do right by me and not try to empty my wallet as much as possible. I also appreciated not having to re-explain my situation ten different times for them to remember who I was. Was pleasantly surprised to see that they also updated the waiting area. I was okay waiting in the old area and migrating to McDonald's if it meant I got good service, but I can tell it's going to make a huge difference for the next time I do have to wait a little now that it's all revamped. Overall, a great experience. Thanks Marvin & Willie! Will obviously come again.

With a newborn, I lost track of time and my car was due for a state safety inspection. It was the…read morelast Saturday of the month and I realized late in the afternoon that I needed to get this done. Most of the other locations closed around 2 so I was searching for a place opened around 3/4. Luckily, I found this spot through a quick google search and I drove right over. When I got here, they were able to check my car right away. It took about 10-15 mins and they were super nice. I was very thankful they were opened a bit later on a Saturday. Thank you Umer!

The business messaged me with a seemingly genuine desire to make things right, but the "damage was…read moredone" and I don't know how they could gain my trust again, if ever. Back in Cali, I started working on my own cars because a) I'd end up coming back to the shop because work not done properly, or b) once I have something repaired, another problem would come up as if the shop did something malicious so I could go back to them. If I had more money, I'd probably go to a more expensive place where there'd be a higher likelihood that it'll get done right the first time. But I was broke and would resort to searching for highly rated places, and choosing the most reasonable quote. Fast forward to now, and having to replace a rack and pinion was beyond what I was willing to invest in time and tools, so I went to a shop thinking that I'd find an honest place with someone whom I can call "my mechanic." But I was duped yet again. My message for any business that wants good reviews and repeat customers is: Just do it...right...the first time...and be honest. If you're going to quote a price, make sure it's a price you're comfortable doing outstanding work for and not bait the customer only to do a half baked job, or charge them extra in the end. (Technically, there's supposed to be a signed work order with an estimated price...and they'd have to contact the customer with any changes before work can be completed) Rosie and the rest of the staff seemed like really nice people, and I would have totally gone back....but niceness doesn't overshadow the fact that I wasn't satisfied with the work. Hopefully this serves as a wake up call for them, and as a reminder for other business owners to just do it...right...the first time...honestly, and with pride in your work - knowing that your reward isn't just financial, but that there's satisfaction in knowing that your customer is happy. For now, I'm going to have to go back to fixing/maintaining my own cars , and saving up for any major repairs so I can send my car to a reputable shop with a high number of positive reviews. That, and/or replace my car with a more reliable one with fewer major issues.

Great job! East to schedule and did what was estimated! Replaced the brakes and rotors for me! A…read morelot cheaper than the stealership wanted!!