Friday afternoon I went in at my appointed time, expecting to have a tooth pulled. As a first-time…read moreextraction patient, I wasn't aware the initial meeting was logistical only. When Dr Leung explained that I would not be having the procedure that day, I lost my composure and burst into tears. I was so dejected and frustrated with my dental issue; this was my third dental appointment that left me disappointed and with my abscess unresolved. This kind and very compassionate man, who had never before met me, offered to see me before the clinic opened on the following Monday to get my extraction done. I cannot express enough how much I appreciate the care I received that day. I had virtually NO pain after he pulled my tooth. I hope to never need them again, but if I do, I'll return.

no pain the next day after 8 extractions. Doctor L is the…read morebest person, so gentle and respectful All nurses are also sweet

I'm not a dentist type person because of Old Doc Fuller in downtown Camas, WA when we were kids…read moreduring the 70's. But gone are the days of whiskey on the back counter and shaking your shoulder to make you hold still! Thank goodness! For what ever reason numbing shots no longer work well on me. My oral surgeon is Dr. Verschueren, and he knows how to work some serious magic. He now gives me IV "numbing". Dr. Verschueren, HIMSELF, gave me my IV and it was literally the most comfortable IV I've ever had placed. Gas doesn't usually work on me either but the stuff he uses did. It relaxed me and my horrible anxiety. I don't have dental insurance and they gave us discounts. His gift of listening completely, gentleness, compassion and true empathy are extraordinary. If you have tricky dental work or specific needs give him a buzz. He and his staff are the best in town and I'm so blessed to have his dental office there for me in those terrifying times when I need them. His being a native Washingtonian adds serious cred too, in my respectful opinion. Thank you ever so much Doc! Miss Sarah

The initial experience was horrible. I was first greeted by "Ashley" who demanded full payment at…read moretime of service in an extremely rude way. I paid her and the experience didn't improve. I was escorted to a small room by a very stressed out looking assistant. She literally ran through my past health history and a minute later disappeared. I could hear the Dr yelling at the assistant that she was unprofessional with another patient and that the procedure was a "cluster". He was upset that they had left him without assistance during a procedure. At this point I'm stressed myself. The assistant came back and I said,"I hope he cheers up before he does my procedure". She didn't respond but only slapped the laughing gas mask on my face rudely. She sternly said,"breath in through your nose". The Dr came in and I said I didn't want the gas that it was just making me more nervous. He pulled the tooth and had to make an incision. This more than doubled the price. I was in and out in less than 20 minutes and the price more than doubled. Ashley of course demanded more money but when I asked why it was so much she quickly got irritated. I told her I would call in with my card the next day after I looked it over and switched money from savings to checking. I did call in and pay. The bill didn't make sense but I just paid it. Follow up appointment 2 1/2 weeks later. I asked Ashley to please have my reimbursement check ready as insurance did cover way more of the procedure than she thought. Of course I was told that payment would be months out. I insisted just as she had that immediate payment be made. Horrible experience all around. If you can go somewhere else do it!

I met with Dr Bradley for an consultation to determine if a night guard could be made for mild…read moresleep apnea. His questions helped me decide if I would want to consider this telling me about the pros and cons and aftercare. Front staff was helpful making the office experience positive and relaxing before seeing the doctor. I would also like to highlight that receiving the estimate of services before hand was a nice touch before coming for my visit.

The staff and dental hygienist are always sweet. I've worked with Leo before and he's very friendly…read moreand welcoming. The girls at the desk always breaks everything down for me to understand. I've been to other clinics before where they had no idea what they're talking about. Dr. Ryan is extremely sweet and patient, highly recommend! The whole staff is an amazing team!!

I went to Thomas Kreger to have two teeth pulled. I haven't been to a dentist in 15 years before…read morethen. I received the greatest experience both times and I was very happy with his work. Mr. Kreger primary business is a maxilo-facial dentist. Cynthia, his receptionist extraordinaire helped me with my insurance and made sure I was taken care of.

Scheduled an appointment to have my remaining three wisdom teeth removed. I have had teeth removed…read morein the past and although I don't suffer extreme anxiety about dental visits Novocain shots In the mouth are always an unpleasant experience by the nature of the procedure. I requested the works for this procedure ( IV anesthesia) and the whole process was over and done with before I knew it. I work in a pharmacy and have seen many times where patients bring in their prescriptions post surgery and are stuck on the waiting areas in pain with bloody gauze in their mouths. Dr. Kreger arranges your procedure so that your driver is able to take your prescriptions to the pharmacy while you are undergoing the extractions so you have your prescriptions and can go straight home after the procedure. This is very convenient and more dental offices should offer this curtesy. On top of this the staff are extremely competent and friendly. An overall good experience.

I went to the dentist to have my teeth cleaned, which I had always thought was one of the more…read morestraightforward transactions available in modern life. You arrive with dirty teeth. Someone cleans them. You leave with clean teeth. There are forms, certainly. There is insurance. There is the small paper bib attached to your shirt with a chain that makes you feel like an enormous baby about to eat lobster. But underneath all of this is a reassuringly simple premise: the teeth are dirty, and then they are not. They began with X-rays. After that, a woman poked at my gums with a tiny metal instrument while quietly calling out numbers to another woman. Two. Three. Three. Four. Five. I had no idea what the numbers meant, but understood instinctively that five was not good. Eventually I was informed that I would need a "deep cleaning." This sounded fine. I had come for a cleaning, and if they wished to clean deeply, I was prepared to admire their thoroughness. Unfortunately, they couldn't do it today. The receptionist, I was told, would arrange another appointment for tomorrow. This was mildly disappointing, but reasonable. Apparently my mouth required the sort of cleaning that needed to be scheduled in advance. There was, however, one other thing. I had a cavity. A small one. My insurance would cover it. This information was delivered casually enough that I regarded it as something we were discussing for the future. Perhaps tomorrow, during the excavation. Then someone reclined my chair. There are moments in life when events begin moving just slightly faster than your ability to question them. A person is telling you something, another person is putting something in your mouth, and suddenly half your face has ceased participating in the conversation. Before I had quite worked out what was happening, there was a drill. It was remarkably quick. It didn't hurt. And a few minutes later I was standing at the reception desk with a newly filled tooth and the pleasant, rubbery sensation that my lower lip belonged to somebody standing several feet to my left. This was when the receptionist explained that my insurance would not cover the deep cleaning. It would cost thirteen hundred dollars. I declined. And so I walked out of the dentist's office in the peculiar position of having gone there for a cleaning, received a filling I hadn't expected, and left with precisely the same amount of uncleaned teeth I'd brought in. On the way home, I kept running my tongue over the numb side of my mouth, checking periodically to see whether it had returned to me. Eventually it did. Nothing hurt. The filling felt perfectly normal. In fact, as dental experiences go, the procedure itself had been almost pleasant. It was only the sequence of events that bothered me. Somewhere in the space of an hour, I had entered a building asking for one thing, been told I needed a more expensive version of that thing, declined the expensive thing, and emerged having received an entirely different thing. My teeth, meanwhile, remained patiently dirty. Presumably they had been watching the whole operation. They must have wondered what I was doing there.

BEWARE! Predatory Billing Practices…read more I want to start by saying that my complaint is NOT about the dentists or their abilities. The dentists and dental assistants are fantastic. My complaint is entirely with this office's billing practices. I have UHC HMO insurance. This provider was the only one in the area that took our insurance so we did not have other options. I know this insurance isn't the best, and this provider appears to take advantage of that. With an HMO, the provider is under contract to charge only the contracted amount for covered services. As the patient, I should not be charged more than the amount my insurance allows. I went in for a root canal and crown, and the price I was quoted was almost $900 more than the contracted amount I should have been charged. When I questioned the cost, the front desk told me, "UHC is awful and they have outdated copay amounts in their system for services most dental offices no longer offer" I then asked if there was a less expensive crown option, and I was told, "No, this is the only type of crown dental offices do now. That's what I mean. They're outdated." As a patient I have no way to know what services they provide or dont and can only take the staffs word for it. Based on those statements, I proceeded with treatment under the impression that it was my only option and signed the treatment plan. I paid a $700 down payment and enrolled in automatic monthly payments. I pushed back through my employer and contacted UHC. UHC told me that what the provider did is called balance billing and that it is not allowed, so they opened a formal complaint. During the investigation, every one of my monthly payments was made. There was one that hit right when I had a fraud charge so I logged in and made a manual payment in their system. Despite that, I was called almost daily by the billing department and threatened with collections every single month even after that one hiccup. outside of that one month, all recurring charges went through. I called the office and was told to send an email. I sent my original email plus three follow up emails and never received a response. Later, I was told I should have called instead. When I explained that I had called and was specifically instructed to email, I was told they were too busy to respond and that I should have called again after emailing (which they never advised me to do prior). It was incredibly unprofessional. I STILL have not received a response, and that was over two months ago and this is the SECOND time I was told someone from Regional would call me and never did. I question if their regional even exists. After months of back and forth, the UHC representative handling my case, who was very thorough and put a lot of effort into helping me, told me the provider claimed they absolutely do offer other crown options and that I "voluntarily" chose the more expensive one despite being provided other options. That is the complete opposite of what I was told before treatment. Because it became my word against the front desk staff's, UHC said there was nothing more they could do. As you can imagine I am furious. The following day, my husband took our kids in and was told a filling would cost $150. Knowing what had happened with my treatment, he questioned the charge. The same front desk employee told him it was not an upgraded service and was simply the only type of filling they offer. This was the EXACT SAME explanation I was given regarding the crowns so we did NOT proceed with treatment. Luckily we have left the state and live somewhere where more providers take our insurance so we are no longer forced to go here. What was even sadder was seeing them set up a similar payment plan for an elderly woman because her "HMO didn't cover much." I know I am not the only person they are doing this to. They will surely respond to this asking me to call their office which I obviously wont do. I want no other communications with this office unless its in writing with regional.

Excellent experience, I'm so happy I switched dentists. Dr Yankee and Dr Kim are incredibly…read moreskilled, compassionate, and thorough. They take the time to listen to concerns and answer questions. The office staff and dental hygienists are wonderful and the office is clean and organized. Highly recommend !

I couldn't be happier with my care here! The staff is always kind and thoughtful. When my insurance…read morechanged I decided to leave Distinctive Dental try out a different dental practice closer to my house which was a big mistake. The other dentist (NOT distinctive) did a filling that they not only trapped blood behind, but also left a massive amount of excess composite that went passed where the tooth meets the gum and essentially made a spear slicing into the inside of my cheek. I could fit a fingernail between the excess material and the gum above my tooth. I was in a ton of pain from the resulting ulcer on my cheek and the headache from dental pain. I called distinctive and was able to get an appointment very quickly. While Dr. Kim and the assistant remained incredibly professional, they seemed surprised and were very empathetic that I was left with a filling in the condition I was. They ensured I was fully educated on my options and involved me in the creation of the treatment plan. At the first appointment they removed the excess material to ease my pain and allow the soft tissues to heal. When I went back for the repair, we had initially thought a crown was necessary, but Dr. Kim was able to successfully repair with a new filling. They could've said the significantly more expensive crown was still necessary and I wouldn't have known better, but they chose better care over making money. The procedure itself was also miles better than my experience with the other dentist--the other office had forcefully pulled my cheek away as far as possible in an attempt to access the affected back molar, while Dr. Kim gave me instructions on how to hold my jaw so he could see. He also checked in frequently to ensure I was doing okay. He also took multiple photos throughout the process so I could actually see what he was talking about, and the before and after difference was night and day. TLDR: incredibly kind and compassionate staff that truly puts patient care over profit and ensure the patient is fully informed and involved in their treatment plan. I highly recommend!

I had a full mouth restoration done with Doctor Matovich. He is the best and his staff is very…read moreprofessional. My whole family has seen him for years. He's also kind and patient which helps his patients feel at ease while he cares for them!

Dr Matovich did 6 veneers on my top front teeth 20 years ago. They are still amazing, I'm so…read moregrateful for his attention to detail & how he makes veneers looks so natural. Thank you!

We just moved into the area and needed to find "our" dentist. It seems like there is one on every…read moreblock! How to choose? Based on reviews, we gave Pickens Family Dentistry a try. We were immediately impressed with how modern their facility is and with the slew of comforts they offer to make your procedure the least stressful possible. Things like warm blankets, aromatherapy, blackout glasses, headphones with music, and free streaming television. What we are most impressed by are the dentists and especially the staff. They couldn't be more friendly, competent, helpful and nice. It feels like we are family and we feel the same about them. Easy to get prompt appointments and we founds the pricing to be very reasonable

Update: just had my first crown replacement with Dr. Lee and as usual it went amazingly smooth! I…read moredecided on some comfort items this time (they provided a list of things to choose that are free with the exception of laughing gas that a fee will be charged). I chose a warm blanket, lavender essence and headphones to stream a Halloween movie. They make their crowns in house so no need to come back! The entire process was about 2 hours and it was easy peasy. Dr. Lee and Dental Assistant Jenna were very knowledgeable and professional and explained everything they were doing to me and made sure I was always comfortable. We are sooooooooo thankful to have found Pickens Family Dentistry! Give they a try, you won't regret it!