Everything. I like that the travel consultant presented different options with pricing and no…read morepressure on me to make a decision. I know that I could've gone directly to the cruise line and booked a trip, but there are details that one may miss. This agency are experts on cruise vacation.

I normally book my own travel, but when a group of friends wanted to take a New Year Cruise on…read moreOasis of the Seas and we needed to book a bunch of rooms on the same ship, we decided to use Worlwide Cruises and I was very happy with their service, prices, and attention to detail. Our Travel Consultant was Virginia Garcia and she did an outstanding job for our group. She organized everything far better than we could on our own from booking all the rooms on the same floor of the ship and very close to each other, to making all the dinner reservations and show reservations. Not only that, she was able to get us better prices than what we could do on our own and that was a pleasant surprise. In addition, she completed all the paperwork for us so check in was a breeze. The only thing she could not do was make sure that I won money at the casino.

Came here for on Valentine's Day weekend. Which was very very cool. Seen they had a Sunday…read moreBrunch/Cruise thing for Valentine's Day and just to experience something new and different for that day; I gave it a try. The Sunday Brunch was ok not to special. The Brunch was held at the Hyatt Regency Hotel buffet style. The selection of what to eat was pretty good. The best part was once you get on the boat. When you get one they give your Valentine a rose and some chocolate, which was a nice touch. They also had Mimosas during your trip around the Miami Skyline. Now I will say this I which the music on the boat would've been better suited for Valentine's Day. They played more of the Electric/ Techno music but it was still a vibe so can't complain to much about it. Will definitely try to come back on other day. I was a nice experience.

Let me start by saying that I love that this service started from Miami Beach to Downtown and vice…read moreversa, it is GREAT to finally have a ferry, so I am very pleased about it and the ride is beautiful Yesterday I took it for the first time, the boat is great, very comfortable, just perfect, but a few things need improving, I hope that with time things can get better, first of all the slope getting on the boat from Miami Beach is very steep, I have an ankle brace and it was not easy to get on the boat, it is not disabled friendly, then the website, there should not be a service fee to buy tickets on the website, this saves time for the personnel on the boat selling tickets, why a service fee? Also, I could not find anywhere the $3 commuter tickets or packages, I have seen ads from you where you advertise that but, I could not find these anywhere on the website and then, most important of all the delay, we were there 15 minutes before departure as requested and nobody was there, at 6 pm the time the ferry was supposed to leave nobody there, no ferry, no personnel, so I called and they told me the ferry was 15/20 minutes late, I told the guy it would have been good if they texted the people that purchased the tickets online given they have all our details, he said it was posted on the website...............so, who goes back on the website once you have purchased the tickets? You should implement an automatic text alert for the customers that purchased the tickets informing them of the delay, so at 6.15 pm I did receive a text, this was 15 minutes from the original departure time, the alerts should be sent 15 minutes before departure or even earlier if you know there are delays, but ok, room for improvement, the problem is that we only left at 6.40 pm........ 40 minutes late; if you are planning to have commuters using this service you need to make sure that the ferry leaves on time otherwise you will never get this part of business, people need to arrive on time at work and if they are relying on the transportation you provide, you should really make sure to be on time, 5 minutes late it is fine but 40 minutes late it is definitely not. One more thing, you advertise that the crossing takes 20 minutes, yesterday by the time you leave and the time you get there and get off the ferry, it took 40 minutes, I think this is an important information especially for commuters that need to know the right time, if it is like that all the time, maybe you should specify it, I don't mind the 40 minutes but if I had to go to work I would want to know. Overall I love the service but you need to improve the service and if you expand to other places, I saw on the website that you will be going to Coconut Grove in the future, I will for sure use it but please get better so next time I can give you a 5 star @poseidonferry

A+++ service. We got off our cruise and decided we wanted to book another getaway ASAP and saw the…read moregreat reviews for Brickell Travel Management and decided to drop by their office for their services. Ennio was so helpful. He made sure he worked with our budget and vacation needs. We wanted to get away from Miami's rainy weather and see some sunshine and that's exactly what Ennio did for us. We didn't give him much time to plan because we honestly wanted to get out of town ASAP. He got us an amazing deal for an all inclusive trip to Cancun with airfare all within our budget and with a flight out the next morning. I've never used a travel agent before but I'm sure glad we did. Me and the hubby were trying to find stuff ourself by using all the traveling websites but weren't able to find anything good and we're getting tired of the process. That's when we decided to give a travel agency a try. Think I'll have to use these guys from now on. Friendly service, knowledgeable agents and super efficient travel planning. Love it.

Brickell Travel did a fantastic job with my reservation. Anyone I spoke with was friendly and…read morehelpful. In addition Tania was able to provide a last minute upgrade on my return flight. I highly recommend them.

Had an amazing time on the "Miami Lady" ship of the Island Queen company on a special tour of…read moreStiltsville with the HistoryMiami museum, presented by Dr. George. The boat was spacious, clean and the crew was very helpful. Great option of snacks and drinks. Jorge from the team did a fantastic job keeping everyone safe explaining the needed safety procedures and politely redirecting people if they stood in an unsafe place or position during the tour. Dr. George has a plethora of knowledge about literally anything we seem to pass by and provides the commentary in a generally neutral and positive way (not always easy to do when discussing Miami's history!). There was also staff onboard from the museum that were very helpful to answer questions. Just a couple points of feedback about the ship: the snack and drink bar seemed to not be able to accept card, due to technical difficulties, which was a bummer since many people nowadays don't have cash. Also, the indoor space at the bottom seemed to be kept very cold. But of course, there were lots of other options for seating including the top that is covered and the front part of the boat had a great view and plenty of room for lots of people.

There seemed to be only 2 options for short boat tours from Miami - speedboats or this one. The…read morefocus of this tour was "homes of millionaires". You should reserve tickets in advance if you want to secure a time. The departure point in Bayside Marketplace, an open air mall and bar / restaurant / entertainment complex in downtown. Parking here (for 2+ hours, which is pretty much required to cover the entire cruise + check-in window) was $34! You are required to check in 45 minutes before departure, probably so they can ensure you don't show up at the last minute and demand a refund. From what I could tell, there were several other boat tour companies also hawking trips from multiple booths at this mall, so maybe you can just walk up for some of them (?). We boarded about 15 minutes before departure. This involved getting forced photos taken, which is always a bad sign to me. If you had arrived early enough (before we did) they even tracked you down before the departure to try to sell you photos. In our case, we just exited afterwards and never got the sales pitch. The cruise itself is not bad. Miami's Biscayne Bay is certainly scenic, and the boats, homes, and skyline you see are interesting. My advice would be to sit on the right / starboard side, as you can generally get better views from there. The cruise starts along the Miami shoreline, then heads out into the bay past various islands. Eventually, you come upon a few areas that are densely developed with high-end homes. The owners of the homes were mostly people whom I'd never heard of - local retiree billionaires who sold pharmaceutical companies, whoever founded Instagram, someone who owns and NBA franchise, etc. Occasionally some name would come up that I had heard of (people recently tried or jailed for things, musicians from a bit further back, etc.). You then pass some even more exclusive island with more generic condos where other celebrities (most of whom I'd heard of) live at least part time. Then you pass the working port area with the cranes and large container ships en route back. The last 10 minutes of the cruise is again the Miami shoreline. The guy doing the narration was good - he seamlessly switched between English and Spanish and sounded fluent in both. There was a bar on board and some of the tour group were quite enthusiastic about it. However, given that I was facing 30+ minutes in Friday Miami rush hour right after the tour, I didn't really want to add alcohol to that scenario. In summary - this wasn't bad, it just wasn't "for us". The scenery was nice, but a lot of the 'content' was stuff I just don't care about.

Stay away from this place They are scam artists…read more I have a video showing an employees using a racial slur which is unacceptable which I will post if I keep being ignored My son and his friend were kicked off after 10 min bc they complained about their jet skis being broken and the employees were playing around instead of helping them They only accept cash app or zelle bc they know ppl will dispute I have been trying to call for 2 days but I am being ignored and hung up on STAY AWAY

Horrible. Stay away!…read more Be very careful when dealing with this company as they have a strict zero refund policy. I booked a 3-hour jet ski rental for $450, expecting an exciting adventure. However, my experience was quite the opposite. The staff at the front desk were extremely rude and unhelpful, which set a negative tone from the start. Once I finally got on the boat and reached the jet skis, I was shocked to find out that the area they allow you to ride in is extremely small--less than the size of a baseball field. They shouldn't allow you to book for more than 1 hour if the location restriction is that extreme. This severely limited the experience and became monotonous after just 40 minutes. I left soon after, feeling like I had wasted $450. This place is nothing more than a tourist trap. I hope someone reads this review and avoids making the same mistake I did.

The airlines would not except our passports! The airlines gave us credit to go later this year when…read morepassports were corrected! 5 star for them! Iberostar Cozumel Resort point of designation has no grace for third party reservations! We were given no later date to go nor a refund! $1,800. loss and no vacation for us! Iberostar says on their website that you can change your dates! Still no change of dates or refund!

These guys are awesome, we have used them many times to Cozumel with large group of divers and non…read moredivers. Al & Felix are by far the best in my opinion, from getting deals to arranging everything. This year we are tiring the Iberostar with a group of 22 plus people, in the past he has hooked us up with their Cozumel Palace specials. Here are just a few pictures of what to look forward too, from diving to excursions it's all a good time. Thanks again guys for all the fun trips and memories. Slippery When Wet Divers

Nice and friendly staff. The jet ski brand new. Reasonable price. Easy parking. Not too packedread more

Booked online at the wrong city - in error. 5 minutes later was in touch with the property. They…read morewould not help at all. Just kept saying I booked less than 30 days in advance and they can do nothing to help me fix it. 5 minutes. They would not even change it to a later date that I would be in Miami. After years of booking here, cannot return now!! Extremely upset

This property is managed Roami, a company based in New Orleans. Based on our recent experience with…read morethem, all potential guests should STRONGLY reconsider staying at ANY location under Roami's management. As is easily established by online research, they have a years-long history of poor maintenance, wretched customer service, and stony indifference to the safety and comfort of guests. Their properties are regularly found to be dirty, uncomfortable, lacking in essential supplies, and generally unsatisfactory. More importantly, they are utterly unmoved by the inconveniences suffered by their guests. If you chose to stay here, do not expect even a modicum of sympathy or consideration from these heartless, greedy hosts.