My brother-in-law used Privatus and they are terrible. They only care about the money and they are accusing him of breaking the contract which he never signed and never received a copy of. If you use Privatus you will be making a big mistake. Check the contract carefully because they'll try to charge you $20,000 if you stop using them. They are crooks. So it's been about 2 years since Privatus threatened him with a law suit and nothing has happened, it's a complete shakedown operation, stay away! read more

I signed on with Privatus for my elderly mom after using a different agency that we were unhappy with the quality of care. The team was wonderful in the selling process. After that it went severely down hill to the point that it became dangerous. They aides did not show up. I was told they were on their way including the destination they were coming from but then they said they were 3 hours away not 30 mins, and then wouldn't be there until tomorrow. Which then they didn't show up for a 2nd day! This left my wheelchair bound parents without anyone in the house! And my mother was transitioning to hospice care so needed someone. The team who knew this did not call me in the morning to let me know of the delay (and ultimate no show) and gave the excuse of we don't call people before 7am as it's too early?! WHAT? You are leaving people without care - the sooner we know of your incompetence the sooner I can try and fill the gap!! The wonderful nighttime aides I hired on my own texted to let me know that someone didn't show up at 6am when they were supposed to. Yet the coordinator wasn't calling until 7am?? Then when reaching out to owners, operating officers or anyone I spoke to in the selling process I was even more disappointed. They do not care about your loved ones. They do not know how to handle an emergency let alone business as usual. I dropped them as soon as I could find someone else to step in. It was the worst experience and we have had bad experiences. Do not believe the personable touch you get in the beginning. I actually thought I might be friends with them (Christine) but there was no response after frantic reach outs trying to find coverage for their no shows. Nope she wanted nothing to do with me. The treatment and utter lack of accountability or compassion was staggering. I can not stress this enough- BEWARE of this sham of an organization. I can not select less than 1 star, but when you leave people without care, without caring, you should not even receive 1 star... read more

My experience with the aide's and the people scheduling the aide's was disappointing. The majority of the aide's that came to work with my mother were great on their first day but afterwards, they spent most of the time on their phone, did not know how to cook basic meals (like grilled cheese, baked fish, etc.) and were unhappy with their salary. I know this because almost ALL of them tried to get us to hire them privately instead of continuing to work through Privatus. We signed a contract and this made me very uncomfortable. We were paying $37 an hour for weekdays. I don't believe that they saw more than $14 an hour. Also, many of the aide's did not have the maturity or training to deal with a person with dementia. My mother is easy to get along with but several workers would argue with her about minutiae rather than understand that she was confused and move on. The whole scheduling made several mistakes, leaving my mother without care on a number of occasions. Ultimately, it was the care from Privatus that helped us decide to move my mother into Assisted Living. The nursing supervisor was competent and responsive but she was only one person. read more

I cannot say enough for Privatus and how this company stands out from the rest. I hired Privatus for my elderly parents in CT and they stood out because they took the time to really get to know my family and hence the quality of care and staff they provided was superior to other home care companies. What makes Privatus the best is quite simply the people. From the CEO (who i met) to all the staff - they are all first rate - they really care what they do and they take great care to be the best. And , it shows! read more