Knowledgeable and thorough in my packing, cleaning, removal needs job! Can't say enough to…read morecompliment Cleaning Concierge in appreciation.

Spotless home cleaning with a great first-time customer deal of $99 for 3 hours. Manager was quick…read moreto respond and provide estimate. Good communication too. Their website was easy to book. The cleaner was friendly and came prepared with cleaning supplies. She helped me with my kitchen (fridge and microwave too!), bathroom, and living space. Overall, very satisfied with the cleaning and will rebook when I'm in need of a deep clean. Thanks!

This is the first bad review I've ever left. I don't believe in leaving negative reviews unless…read moreit's necessary and beneficial to others who are looking to use this company. The appointment was easy to book and owner was nice initially, but completely ignored me after I reached out about the cleaning job. The lady who came to clean didn't speak any English so I couldn't communicate with her. She did a decent job cleaning, but definitely had things she could've improved on. I still paid for the full job and tipped her over 20%. I try to clean on a daily basis, but it's been a little difficult to do deep cleanings after having a baby, working, and going to school full-time. I even cleaned my home before she came because I wanted her to mainly focus on the stove/oven/hood, which I have been overlooking for some time. I did spend an hour cleaning up after, which is beside the whole point of hiring a cleaner... But my issue isn't with the cleaning lady, it's with the owner. When I brought the issue up to her, she completely ignored me, even when I sent her pictures and brought it up twice. I was completely friendly about it and was just expecting a response, not a refund or anything. Again, I did not want to leave a bad review and just wanted to give some feedback, but I feel like the customer service is completely lacking. By the way my cabinets and stove did not have those stains on it before the cleaner came. I think she used the same towel that she used on the stove for my entire counter and cabinets because everything was covered in black and brown specks afterwards. Also, see image for how much grease I cleaned out of my hood after!

Their pricing is really good but that is a trade off for thoroughness in the cleaning. The staff at…read morethis cleaning service are really nice but they aren't really detail oriented in the cleaning part. Our apartment was empty (we haven't moved in yet so thought that would be easier) and we hired them to clean before we move. They advised they would clean the inside of cabinets/drawers as well. We let the cleaner in the apartment and then we had to leave. She seemed to stay there for a few hours. The cleaner took a super short video after the cleaning was completed which is appreciated but it's hard to tell what was cleaned clearly. But when we came back to the apartment later in the day, saw that the stove, refrigerator and floors were generally clean but noticed that majority of the insides of cabinets/drawers were not wiped, many corners/edges along where the floor/walls meet still had a lot of leftover debris/dust, and she forgot to clean the underside of the toilet lid. We told the owner about this and she sent the cleaner to come back and redo some parts of it. But even after she redid the cleaning on those parts, it was marginally better, but there was still some debris and dust left on the edges and corners after she wiped so it felt kind of futile to ask her to redo it a third time at this point since she just didn't seem to have that attention to detail. I ended up just having to clean those parts again myself. In our initial conversation with the owner before booking, they advised they bring all their own equipment for cleaning (including vacuum). But when the cleaner came, she didn't come with a vacuum. Their reasoning was because our apartment is only hardwood floors, but given how there was still dust balls in some corners/edges even in the second visit, just cleaning liquid and wipes are not enough for them to clean properly. If you just need a very general cleaning this service is fine but don't have high expectations for them to clean thoroughly.

The first time her ladies came, although they were late, she did a good job. Then the second time,…read morethey broke a shower fixture and originally said they would come to fix it using their insurance, and then completely refused to fix the damage. The ladies asked for $160 and we gave $210 with tip, she then instead of appreciating the tip, she asked for $200 payment on whatsapp without even asking her girls if they got the money. The third time we tried to use her service, she made many promises to come and then never showed up. I really wanted to help a local business but she said she didn't need us and had many other clients and asked me to stop messaging her if we were unhappy. I was very sad to see their service, I wanted to help my mom clean our house but I am looking for someone else now. She is cheaper than other places but be ready for bad customer service.

Professional, Amazing, Courteous and wonderful. Very fast…read moreand efficient I want to dirty my household just to have them back Definitely must hire Cleaned all rooms and everything perfectly. Price was mid

Having a broken foot motivated me to secure the services of a house cleaning service until I am…read moreback on my feet again. I am very particular regarding cleaning, so I have high performance expectations. Erik was easy to work with prior to the work and a pleasure during the job. He came with a competent assistant. The job completed was thorough and exceeded my expectations. Places were cleaned, due to inconvenience, that were never previously addressed by me. The work was done in a timely fashion and in a way that was not disruptive to my wife or me. The price was competitive, and I look forward to my next appointment. I recommend this company without reservation.

It was our first time looking into having professional cleaning service done to the home and when…read moreresearching, there were so many companies out there along with a few referrals from my friends. I ultimately decided to go with Rapid Maid because of the number of conversations I had with the owner, Erick. He was able to address all my questions and was able to give me a very reasonable quote based off the pictures I had uploaded and sent to him. He clearly laid out what would be included in the service and what would not (for example, no garage and no backyard). Making an appointment was extremely pain free as he was very accommodating toward our days. Yes, they offer their services both Sat and Sun. On the day of the service, he came with 2 other crew members and I was able to walk through the home with him to go through high level of what has to be done. It is nice to see the owner on the day of and his team's extreme careful attention to details is impeccable. I would definitely highly recommend and will use them in the future.

I don't do cleanings often. I tend to call when life gets overwhelming and cleaning is the last…read morething I want to do. I've had some decent and good cleanings over the years but Hylton gave me something I didn't even realize I was searching for. No judgement. Generally, I call for cleaning when the home gets messy and chaotic which, according to a cleaner friend, is way harder to deal with than filthy. So whenever I'm showing a new cleaner around, i always catch a glimpse of the silent judgement and slight annoyance with the chaos. After some juggling around the time, the two women from Hylton showed up and cheerfully told me they would bring the house back to Order. I looked at their eyes and for the first time ever, I saw determination not judgement. Together they scrubbed, rubbed and wiped the home down. They moved, organized and wrangled my home into submission. I signed up for a deep cleaning and I received a Deep Cleaning. A cleaner windowsill where once I thought the windowsill was already clean. There was a crevice between the washer and dryer and they figured out what to use to reach there. I expressed my concern that most cleaners miss corners and behind furniture and they alleviated those concerns by removing every speck of dust from every single crease and crevice. This is a company that takes great pride in the work that they do. However, when they were finished and called me to do the walk through, they proved that differently from any place I've used in the past. I didn't just walk and nod. She was right behind me and actually asked questions about each area then asked if I needed them to improve anything. I said yes in one instance, and they immediately put me out the room and remade the area. I was blown away by the professionalism, kindness and peace they brought to my space. Usually I find issues in the hours or days after the cleaning but not this time because they were so thorough, both with the work and because of the questions they ask at the end. If I had found something though, I got the distinct impression that it would be safe to let them know it. I'm glad I found them and I am definitely going to call them again.

Kimberly was a pleasure to work with and very funny! Her team of two made quick work of a bathroom…read morefor a place im staying at temporarily. Highly recommend!

Abigal and her partner never disappoint. Attention to detail…read moreand efficient w/r/t and what the customer wants.

Scheduled a deep cleaning of my kitchen and porch and was pleasantly surprised - Queen's Maid was…read morepunctual, professional, and personable. They did a great job - the rooms look and smell great. I've booked them for biweekly service. I highly recommend them.

GUYS. I can not recommend Joanna and her crew enough. Just got home to see my home PROPERLY deep…read morecleaned. Let me walk you through my past experience... we have tried using cleaners 4 others times. Every single one, we were so disappointed. The first finished in like an hour (what a joke). The second didn't even lift objects to wipe the whole surface underneath (uuuum?) the third was really really nice, but there were streak marks everywhere. The fourth was just okay... (he didn't even use proper bathroom cleaning supplies to get the soap grime). Now I am not joking. I have never seen our place this clean. I've literally spent the last 20 minutes walking around, wiping my finger across odd surfaces (like they do in the movies), and can't find any dirt or dust. I'm not exaggerating. And it's the stuff the other cleaners always missed: the inner ridge of the door molding, the tops of the baseboards, way behind the toilet, under my desk on the floor (yes I got on my hands and knees). Deep clean baby!!! She sent two cleaners, it took them 5 hours, and it was worth every penny. I've already recommended them to my friend, who just moved to Brooklyn, into an improperly cleaned apartment. And I will have Joanna and her crew here for normal cleans once a month, hopefully twice whenever possible. Thank you Joanna and Agata and Agata. I'm excited to take a bath in my SPARKLING bathtub. See you again soon!!

Another wonderful day of help at the apartment! I have a hard time with all the cleaning, and this…read moreis a great company! So worth it

Where should I start? You want a clean organized house, Amanda is your person…read more Very thorough. Corners , moldings, light fixtures, places you wouldn't even think to clean , she gets the job done. She's a bit pricey but you get what you pay for! Her team is friendly, honest and trustworthy. I have gone through many cleaning services because of my OCD on cleanliness she's met all my expectations. Sometimes things don't get placed in the same spot , that's because she cleans under and over things. Small price to pay. Amanda is your girl, look no more. She's been with me 3 years and I am very happy. Thank you Amanda , for keeping me and my family tidy

Very Over priced for a "deep clean" that my 10 year old could have done better. Smh. Will not even…read morethink about using this place going forward. Charged me for a mediocre job.