Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.

Amy and Lance are amazing business owners and provided us with excellent service. Lance did an…read moreestimate and was very professional and had great advice as to what we needed done. He provided us with a fair quote. He is a one man company, but, worth the wait.

Exaggerated additional work recommendations that were grossly overpriced. Work paid for was…read moreincomplete and not thorough

Great experience using Ignite for the first time. They were easy to schedule with, and Matt's…read morecommunication on the day of the inspection was above what I expected. He was professional and respectful and left my living room spotless after inspecting and cleaning my fireplace. We received a comprehensive report on the state of our fireplace with recommendations and quotes for everything that wasn't perfect, but Matt was careful to reassure my husband that our fireplace was in great shape for its age (close to 100!) and all the updates would simply be to get it up to current codes. He gave us all the info we needed but no pressure to buy additional services. We have recommended him to friends and will use him for our annual inspections and cleaning from now on, and when we are ready to make the big updates, he will be the one we call for sure.

I strongly recommend anyone who needs chimney service of any kind to reach out to Brandon &…read moreTennessee Chimney Care. He and his team were professional and took the time to explain my options. I will absolutely reach how to them for any future service. They are well worth it! Tuck T.

I cannot give them enough stars! They amaze me every time they come to clean our chimney…read more Professional, friendly and generally care about our safety!! They are very reasonably priced. They make an effort to make sure everything thing is working properly. If you need chimney care and I would suggest doing this annually. You cannot get better customer service!

Well two years ago, I gave Archie's a 5-star review, but not today…read more In the second week of November, I made an appointment for a technician to come to our house to service and turn on our Heatilator. They couldn't squeeze me in until three weeks later on the 4th of December. The technician arrived at my house, a day early, on the 3rd of December. Fortunately I was home. The technician worked on the unit and told me that the valve was faulty and that he would have to order a part. He had no idea how long it usually takes, but he said he would have the office give me a call. After waiting a week for a call from the office, I decided to call to check on my part order. I was placed on terminal hold with the same recorded message repeating every 2 minutes, until finally, after holding for nearly 20 minutes, someone answered the phone, but the person who answered the phone said they didn't know anything about my parts and transferred me to another phone line with a voice mail box that couldn't accept messages. I had things to do, so decided to call back the following day. I called back the following day, endured the same recording played over and over and over and finally someone answered. He said a part was ordered but had no idea when it would arrive. Finally three weeks later, I called again and endured the same recording .... and so it went. After calling three separate times on that day, someone answered and said the part was in, but they couldn't fit me into the schedule until the 22nd of January. Geez Louise! You'd think they would have set aside a time in sync when they anticipated the part, but no. So finally on January 22nd, some 10 weeks later, the part was installed and service restored. Then came the shock that I was not prepared for. The repair total was $600. I have recommended Archie's before based upon the service in 2022, but not after this fiasco.

Great company. I won't use anyone else for our gas log fireplace maintenance. They get right to…read morework and explain everything to us. Some years we need a new part but mostly just routine maintenance. Polite, clean and professional

We made an appointment for a few weeks out, and they called us when they had a cancellation, which…read morewas a pleasant surprise. The two gentlemen were very personable, obviously knowledgeable of their craft, and considerate; from protecting the carpeting, to the arrangement of the gas logs for proper air flow and aesthetics. They even gave us a recommendation for a good place to look into replacing our gas-piped grill. I especially want to brag on their kindness. We have a dog, and I know service men either love or hate dogs investigating them and barking, but they were so patient. Second, my dog is an epileptic rescue, who had a bad experience with a groomer that has left him terrified of the iPhone notification bell, to the point that we keep our phones on vibrate. During the service call, one of their phones went off, and they immediately noticed the panicked reaction from the dog. Once I explained the situation, both immediately set their phones to vibrate. I know it's a dog, and I know they were there to provide a service (which they did with thorough professionalism), but their kindness and compassion throughout the appointment was much appreciated. We will definitely be keeping them for services for our gas fireplace. I cannot recomme

I had Tim come out several months ago and do an awesome job of throughly cleaning our two chimneys…read morein our home. He explained everything and informed us of some needed repairs that could be done at a later time. Very professional and well worth the money.

Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

Absolutely fantastic service! Tyler was prompt, professional, and incredibly knowledgeable. More…read moreimportantly, he's honest and fair. I felt very comfortable having him work inside my home. He quickly diagnosed and repaired our fireplace, leaving it working better than ever. Highly recommend for anyone needing reliable and expert fireplace repair!

I called to make an appointment to get an estimate for putting a pipe vent down my fireplace to add…read morean insert, this is exactly what I asked when I made the appointment. He came out, took a flashlight, looked at the inside of my fireplace, and said I could patch that, I proceeded to show him a report of what would be needed to vent the fireplace. He then proceeded to tell me that he would charge me about $2600 but that he had no one to help him and he could not do the job. He referred me to someone else, and then proceeded to charge me for coming out to tell me he couldn't do that kind of job even though he knew that's exactly what I was wanting when I talked to him on the phone in the first place. I know he only charged me $40, but it's the point, if he knew he wasn't able to do a job like that. He should've told me that on the phone to start with and not wasted my time and my money.

Amazing job thanks Chad! My chimney was leaking & we encountered some problems with the weather but…read moreChad did a great job and good quality work. I would highly recommend him for any chimney work or cleanings.

From the owner: Get fireplace cleaned and inspected ready to burn this winterread more

When you are having issues with your HVAC it is stressful and all you can think is "what is this…read moregoing to cost". We had used other services in the area that were incredibly ineffective. So, we reached out to friends in the area and they suggested Rob at Climatize. Their team came in, spent time figuring out the issue, tried different things and really researched the problem. They had to come out twice because they didn't want replace an expensive part if it didn't have to be. Unfortunately, it did turn out to be the issue but they didn't charge another service call. They were very thorough, replaced the part and then made some suggestions for future improvements but were not pushy. When the time came to make those improvements they were exactly who we called. They try to find the most economical way to do things and actually know what they are talking about. It was really refreshing to do business with people who aren't trying to nickel and dime you to death AND who have the knowledge on how to repair a unit. They are 100% my choice and I trust them fully.

While they promote cleaning air ducts on their website, they are just too busy to do this kind of…read morejob. Pretty Sad!!! I guess they won't get our business anytime soon, even if our air-conditioning dies. :(