Hattie is amazing! She came out to inspect two fireplaces in the cabin we just bought and went…read moreabove and beyond, getting both of them into tip-top shape for a great price. She took the time to show us how to properly operate and clean the fireplaces and explained the maintenance they require. She also noticed we needed a replacement part, found a vendor where we could order it online, and returned to install it as soon as it arrived. She's incredibly knowledgeable- despite our fireplaces being older, she made sure they were safe, efficient, and ready to get us through the winter season. Highly recommended!

I cannot emphasize enough how knowledgeable and professional Hattie is. She showed up the day after…read moreI contacted her and helped diagnose issues with our fireplaces. She's super reasonable, trustworthy and communicative. Sent us photos of everything and suggested next steps for our fireplace issues.

Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

Absolutely fantastic service! Tyler was prompt, professional, and incredibly knowledgeable. More…read moreimportantly, he's honest and fair. I felt very comfortable having him work inside my home. He quickly diagnosed and repaired our fireplace, leaving it working better than ever. Highly recommend for anyone needing reliable and expert fireplace repair!

I truly cannot say enough about Zack and the wonderful job he has done for our home. We had a few…read moreprojects regarding our 60 year old brick home and he performed each one quickly, professionally and at a fair price. He showed up on time and always cleaned up at the end of each day. I highly recommend him for all your masonry needs!

From the owner: Fully insured masonry contractor (Residential / Commercial)…read more -Brick, Stone, Concrete Block -Masonry Restoration -Pointing / Sealant Replacement -Brick Painting / Staining -Masonry Demolition -Fireplace Install / Repair -Chimney Caps -Glass Block -Concrete Flatwork -Drain Tile / Sump Pump -Air Barrier (ABAA Certified)

Excellent service!! Great people who are honest and reliable. I highly recommend them for all of…read moreyour fireplace needs. I rate them a 10/10.

Had them install new gas logs in my cabin. Everywhere from start to finish was done with quality…read moreand expertise.

Well two years ago, I gave Archie's a 5-star review, but not today…read more In the second week of November, I made an appointment for a technician to come to our house to service and turn on our Heatilator. They couldn't squeeze me in until three weeks later on the 4th of December. The technician arrived at my house, a day early, on the 3rd of December. Fortunately I was home. The technician worked on the unit and told me that the valve was faulty and that he would have to order a part. He had no idea how long it usually takes, but he said he would have the office give me a call. After waiting a week for a call from the office, I decided to call to check on my part order. I was placed on terminal hold with the same recorded message repeating every 2 minutes, until finally, after holding for nearly 20 minutes, someone answered the phone, but the person who answered the phone said they didn't know anything about my parts and transferred me to another phone line with a voice mail box that couldn't accept messages. I had things to do, so decided to call back the following day. I called back the following day, endured the same recording played over and over and over and finally someone answered. He said a part was ordered but had no idea when it would arrive. Finally three weeks later, I called again and endured the same recording .... and so it went. After calling three separate times on that day, someone answered and said the part was in, but they couldn't fit me into the schedule until the 22nd of January. Geez Louise! You'd think they would have set aside a time in sync when they anticipated the part, but no. So finally on January 22nd, some 10 weeks later, the part was installed and service restored. Then came the shock that I was not prepared for. The repair total was $600. I have recommended Archie's before based upon the service in 2022, but not after this fiasco.

Great company. I won't use anyone else for our gas log fireplace maintenance. They get right to…read morework and explain everything to us. Some years we need a new part but mostly just routine maintenance. Polite, clean and professional

My husband and I ordered a ventless gas fireplace last winter. It worked really well. One day a…read morecouple of months ago, our fireplace would not ignite. We called Eric at Hearth & Patio. He had me email the details of what was happening. He called in my warranty information, ordered the parts that were needed and had Randy out quickly to repair the components. Our fireplace is now working great! During this whole process, Eric and Randy were beyond professional and were always extremely responsive. We cannot thank them enough for getting our fireplace working again!

Worst customer service. We have installed our fireplace…read moreinsert on 7/3 and found that there was a missing part. Called Hearth and Patio in Knoxville TN, the guy named Brad promised to call back for updates but to this day 9/23, we have not received the parts and have never been able to try out the fireplace. We have called several times and we are promised with updates every time, then we are told that the parts was shipped but went missing. Shipped again but don't know where it went. "I will call you when we have updates" and he never did. It has been always us reaching out after waiting for weeks. We paid about $7,000 including installation and this is the level of customer service we received.

Jerry kept at it and resolved my issue; it was equipment related…read more I have an Heat & Glos supposed to be top of the line but very complicated if anyone is looking.. they have some issues, as I found out with their remotes and I finally have a working fireplace thanks to American and Jerry Thanks so much

My wife and I decided to install electric fireplace inserts in our two fireplaces. After doing…read moresome online research we chose the Heat&Glo SF-INS35. After putting in my zip code the Heat&Glo website directed us to American Fireplace, Sevierville, Tn, as the closest distributor. This was about 45 minutes from my home in Knoxville. I called the number and talked to "Jerry" who informed me that "they had just had a $100 increase in price" the day before my call. After negotiating we agreed on a price of $2,850 for two inserts which would be shipped to American Fireplace. I was told that I would have to pick them up in Sevierville in two weeks. This price was "out the door" including tax and shipping. After being notified that the units were ready for pick-up I drove to Sevierville and presented my Visa card for payment. The cashier told me there would be a 3% charge for using credit which I refused to pay. She begrudgingly processed my payment and I loaded the units and left. I installed the first stove and was pleased. I had a question during the installation which was not clear in the the instructions so I returned to the internet for information. My search using the model number revealed a distributor in Cleveland, Tn offering the same unit for $325 dollars less. I called and talked to "Joe" who was very nice. He verified the price. I did not mention my previous purchase. My wife and I decided that we would purchase another unit from the Hearth and Grill Sales, Cleveland, Tn, 888.230.5398 if we could return our remaining unit to American Fireplace. After driving to Sevierville we were informed that the unit could not be returned because it was a "special order." We argued that it was not a special order and that it was a back order. We were then made to wait over an hour until "Jerry" returned to the store. We realized that our return was subject to a 20% restocking fee but we asked not to pay that amount because we bought one stove which we were keeping. After negotiating for 15 minutes we agreed on a refund of $1,300. I ended up saving $100 and Hearth & Grill shipped the new stove directly to my home. Heat&Glo makes a good unit but they should be embarrassed by their Sevierville distributor. I could have saved myself some grief if I had read reviews. It is now obvious to me that American Fireplace in Sevierville, TN is less than reputable.

An awesome local business with kind and helpful staff. Great selection of units on display,…read moreincluding gas, wood, and pellet.

Avoid this retailer, they will not honor their warranty , and have no records of their sales or…read morewarranty. Buyers have to provide proof of purchase to get service. Service has to be prepared and service personnel , when they do show up, carry no parts. They want to provide maid service to sweep and clean your fire place, but provide no repair service, requiring many prepaid trips to fix a problem. and then it still doesn't work. Their answer is to direct clients to the product instructions book or the Manufacturer. Big waste of time and money.

Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.

Amy and Lance are amazing business owners and provided us with excellent service. Lance did an…read moreestimate and was very professional and had great advice as to what we needed done. He provided us with a fair quote. He is a one man company, but, worth the wait.