Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

Absolutely fantastic service! Tyler was prompt, professional, and incredibly knowledgeable. More…read moreimportantly, he's honest and fair. I felt very comfortable having him work inside my home. He quickly diagnosed and repaired our fireplace, leaving it working better than ever. Highly recommend for anyone needing reliable and expert fireplace repair!

Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.

Amy and Lance are amazing business owners and provided us with excellent service. Lance did an…read moreestimate and was very professional and had great advice as to what we needed done. He provided us with a fair quote. He is a one man company, but, worth the wait.

Hunter was very helpful and a wealth of information about my gas fireplace. I was experiencing…read moreproblems and he fixed everything in one easy visit.

Five stars for Hunter at Black Sheep Chimney Sweep! He is professional, punctual, and very easy to…read morework with. He got our fireplace working again and gave us clear options for the future without any pressure. After being ghosted by other local companies, I'm so glad we found someone so reliable. We've used him twice and will definitely be back!

We made an appointment for a few weeks out, and they called us when they had a cancellation, which…read morewas a pleasant surprise. The two gentlemen were very personable, obviously knowledgeable of their craft, and considerate; from protecting the carpeting, to the arrangement of the gas logs for proper air flow and aesthetics. They even gave us a recommendation for a good place to look into replacing our gas-piped grill. I especially want to brag on their kindness. We have a dog, and I know service men either love or hate dogs investigating them and barking, but they were so patient. Second, my dog is an epileptic rescue, who had a bad experience with a groomer that has left him terrified of the iPhone notification bell, to the point that we keep our phones on vibrate. During the service call, one of their phones went off, and they immediately noticed the panicked reaction from the dog. Once I explained the situation, both immediately set their phones to vibrate. I know it's a dog, and I know they were there to provide a service (which they did with thorough professionalism), but their kindness and compassion throughout the appointment was much appreciated. We will definitely be keeping them for services for our gas fireplace. I cannot recomme

I had Tim come out several months ago and do an awesome job of throughly cleaning our two chimneys…read morein our home. He explained everything and informed us of some needed repairs that could be done at a later time. Very professional and well worth the money.

Great service. On time and very professional. Will call them the next time that we need service.read more

I had this company come out to my house on 4/15 for an estimate to replace the fireplace insert and…read moredo stonework. I was told I would get an estimate the next day- it has been over a week and I have not received anything!. I called and spoke to the office they assured me an estimate would be coming that evening... I got nothing, I even spoke to Jacob the guy who came out and he told me "I will send it to you tonight"- that was days ago!. I have never in my life had to chase an estimate. Very disappointing.

I called to ask if they could send someone to look at my gas fireplace logs. they have replaced the…read morepilot assembly twice in six years. However now they will not even come out or give me an estimate until I pay them $440 to sweep my chimney before they will even look at my gas logs. when I agreed to that they told me it would be two months before they could come because they are backed up with chimney sweeping. So basically they are farm me into paying extra money before I can even get an estimate and then they want to wait until spring to fix my main source of heat.

Terrible service. Came out to inspect and measure fireplace for screen. Charged me $3/5 and told me…read moreif I burned wood in fireplace, it would burn my house down and my insurance would refuse to pay for it because there are cracks in the mortar. No paperwork was provided until 2 weeks later that gave me an estimate for new chimney cap for $2500 (I'm getting one installed from our builder for $1500) They refused to give me the measurements unless I bought the screen from their "sister company" Englands. Another scam. The women in the store were rude and did not want to answer any questions. It is bizarre. STAY FAR AWAY - I don't know how they are in business.

An awesome local business with kind and helpful staff. Great selection of units on display,…read moreincluding gas, wood, and pellet.

Avoid this retailer, they will not honor their warranty , and have no records of their sales or…read morewarranty. Buyers have to provide proof of purchase to get service. Service has to be prepared and service personnel , when they do show up, carry no parts. They want to provide maid service to sweep and clean your fire place, but provide no repair service, requiring many prepaid trips to fix a problem. and then it still doesn't work. Their answer is to direct clients to the product instructions book or the Manufacturer. Big waste of time and money.

Answered my call immediately and came out the same day. Josiah was knowledgeable and kind…read more(answered all my dumb questions). So happy I found this company.

they responded quickly to my call, were able to get me in within a couple days of calling. very…read morepleased with them, they had my woodstove cleaned in 15 minutes!!! absolutely recommend them, and will make my appt for next year!!!

I strongly recommend anyone who needs chimney service of any kind to reach out to Brandon &…read moreTennessee Chimney Care. He and his team were professional and took the time to explain my options. I will absolutely reach how to them for any future service. They are well worth it! Tuck T.

I cannot give them enough stars! They amaze me every time they come to clean our chimney…read more Professional, friendly and generally care about our safety!! They are very reasonably priced. They make an effort to make sure everything thing is working properly. If you need chimney care and I would suggest doing this annually. You cannot get better customer service!

We now have a backyard oasis that will keep us opting for a staycation for years to come! Justin…read moreand crew were very professional and knowledgable. He offered suggestions, but emphasized that I was the boss. Our pool deck, patio, and pavilion look amazing!

Came out to give an estimate on the day I called, and worked around my schedule to get the job…read moredone. Couldn't be any more pleased with the finished result.